What is your Return Policy?
- They must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
- If you wish to return a pair of shoes, please return them inside their original box
- The package can only be shipped from the same country it was delivered to
- The purchase was done online or from a boutique on Moncler.com
Full Answer
How do I return my products to Moncler?
Alternatively, you can also decide to return products directly to one of the Moncler boutiques listed on moncler.com and present the products to a sales assistant within twenty (20) days of the date the products were received. Please note that, as soon as you confirm your purchase online, we begin preparing the order to ensure timely delivery.
What happens when I exchange an item in Moncler?
If the selected products are available in the warehouse, MONCLER will accept the request for exchange and will send You an email confirming the shipment of the replaced products. Shipment will occur as soon as the item exchanged will be accepted in the warehouse.
What happens if I don’t return my Moncler order?
If you do not request the return of your merchandise within said thirty-day period, you authorize Moncler, and any of its affiliates or agents, to dispose of such merchandise as it sees fit. Without limiting the paragraph above, the cancellation right set out above does not apply to:
Can you return Moncler?
You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date. If all the above conditions are met, then: Simply click return button after you have received the package and if you are not registered, fill in the online Return Form.
How long do moncler returns take?
We normally verify and process returns within 3 business days from when they are received. The refund will be issued upon return acceptance, and you will receive a confirmation email. For further information on the conditions for exercising your right to return, please see the Legal Area.
Do moncler jackets have a warranty?
MONCLER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE PRODUCTS INCLUDED IN THE MONCLER.COM US SITE NOR AS TO THE MERCHANDISE BEING SOLD TO YOU.
Can I wear my Moncler coat in the rain?
However, we definitely would not recommend skiing with your Moncler jacket, as getting it cleaned or restored is no small feat. As beautiful as your designer jacket may look, you won't want to wear it during rain or inclement weather.
Does Moncler run true to size?
Moncler clothing does not fit true to size. Their jackets run small when compared with competitors such as The North Face and Canada Goose. This can particularly hurt the people who live in extremely-cold weather areas such as Alaska because some of their jackets are so tight that there isn't ample room for layering.
How strict is Louis Vuitton return policy?
You can get a full refund on Louis Vuitton items if you return them within 30 days of the transaction date. Online purchases can be returned both online and in store, except for the following shops: Bloomingdale's.
Is Moncler made in China?
Where are Moncler jackets made? While the company is headquartered in Milan, Italy, Moncler has factories in many European countries. Most jackets are made in Romania, Armenia, Bulgaria, Moldova/Moldavia, Hungary, and the former Soviet republic of Georgia.
Is Moncler a luxury brand?
Moncler is an Italian luxury fashion house specialized in ready-to-wear and haute couture outerwear headquartered in Milan, Italy. Since its start as a down jacket boutique, Moncler has expanded to design raincoats, windbreakers, knitwear, leather goods, footwear, fragrance, and related accessories.
Is Moncler good for cold weather?
While Moncler jackets definitely do their job when it comes to keeping you toasty warm, the brand's designs have a more fashionable and stylish edge to them, so if you opt for one of Moncler's signature puffer jackets in a goes-with-everything color like black, white, or grey, you're better off wearing it around the ...
Is Moncler cheaper in Paris?
The short answer is yes, luxury brands are cheaper in Paris. If you are looking for a designer handbag, belt, accessory, clothing, etc then Paris is the place to go!
Can I wash my Moncler in the washing machine?
Machine wash on the delicate/woolens cycle selecting a warm/cold water temperature. Add 1 capful or a squirt of Wool & Cashmere Shampoo into the machine and start your cycle!
Can I wash Moncler jacket in washing machine?
Moncler coats need to be cleaned with care to avoid damaging the coat. If you just toss them in the washer, the feathers will clump together and ruin the looks and functionality of your coat. Hand-washing them will produce the same result.
How long does it take Moncler to ship?
For security reasons, all purchases made on Moncler.com require a signature upon delivery. All orders are delivered by UPS. If no one is available to sign for the package, the courier will make a total of 2 delivery attempts, generally on 2 consecutive business days.
How do you clean a Moncler logo?
Before & After | Lindsey's Moncler JacketApply Stain Solution directly to any stains or stain-prone areas. ... Detach all removable pieces of the jacket such as the hood and clear out all pockets. ... Machine wash on the delicate/woolens cycle selecting a warm/cold water temperature. ... Machine dry on low heat, low tumble.
Can you cancel Moncler order?
Cancellation before shipping Should you need to cancel your order before the shipping has taken place, you have to promptly contact us through our online contact form or online free number and we will do our best to accommodate your request, on condition that the packing of the garments has not been initiated yet.
How do I return via UPS?
Get It to UPSWe can come to you (for an additional fee) Schedule a pickup.Drop it off at a UPS location. Be sure to bring your identification.Hand the labeled package to your friendly neighborhood driver.
What is your Return Policy?
You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date. Returned items must comply with our Re...
How do I ship my return?
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery. Fill in the online Return F...
Can I use my own return service?
Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense. In this case, we suggest y...
I lost the pre-paid return label, what can I do?
If you have lost your Return Label, please contact our Client Service.
How are refunds issued?
Online returns are usually accepted within 3 business days from their receipt at our Distribution Centre. These 3 days are necessary to check that...
Can I make an exchange for a different item?
If you are a registered client and wish to exchange an item from your order, you may find your order information in "My Account". If you are not a...
What is your Return Policy?
You can request a return for any item purchased on Moncler Online Store within 20 days of the delivery date.
How do I ship my return?
Moncler offers a free return shipping label through the courier UPS that you will find in the parcel upon its delivery.
Can I use my own return service?
Should you prefer to ship the return using a different courier, return shipping fees will be completely at your expense.
I lost the pre-paid return label, what can I do?
If you have lost your Return Label, please contact our Client Service .
How are refunds issued?
Online returns are usually accepted within 3 business days from their receipt at our Distribution Centre. These 3 days are necessary to check that the items meet our Return Policy conditions. Should your return not meet these conditions, the items will be sent back to you. The refund is issued to the same payment method you used for the purchase.
Can I make an exchange for a different item?
If you are a registered client and wish to exchange an item from your order, you may find your order information in "My Account". If you are not a registered client, you may "Complete the Exchange" form in the Client Service area within 20 days from the delivery date.
Does Moncler offer free shipping?
Based on our records, Moncler does not currently offer free shipping policies. Check the full discussion to learn more.
Does Moncler offer free returns & exchanges?
Yes. As of October 14, 2018, Moncler does offer free return policies. View the discussion thread for more details.
Does Moncler offer international shipping?
No. Based on our last check on December 5, 2019, Moncler was not offering international shipping policies. Check the full discussion for updated information.
Does Moncler offer curbside pickup?
No. Based on our last check on November 14, 2020, Moncler was not offering in-store pickup. Check the full discussion for updated information.
