Full Answer
How long does it take to get a refund from Amazon?
Does Mountain Warehouse have a right to remove customer reviews?
Is Mountain Warehouse monitoring live chat?
About this website
What is the return policy for Mountain Warehouse?
You can return items to us within 60 days of purchase for a refund, so long as they're in the original packaging and/or with the original tags attached, and in an unworn condition. You can return items for free to any of our stores or by sending it back to us at a postage cost of $10.
How long do I have to return an item to Mountain Warehouse?
If you would like to return an item, it must be within 60 days of receipt. Unfortunately we cannot accept a return for a refund more than 60 days after you have received the item unless the item is faulty, mislabelled or incorrectly described.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Are mountain warehouse products any good?
Mountain Warehouse has a consumer rating of 1.59 stars from 34 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Mountain Warehouse most frequently mention customer service problems. Mountain Warehouse ranks 62nd among Outdoor Clothing sites.
How do I return a mountain warehouse parcel?
Simply take your QR code to store on a handy device, scan it on our self-service screen and you'll receive a label. Affix label to your parcel and post it into the returns dropbox. Or take your parcel and QR Code to the click and collect kiosk and an Asda colleague will return it for you.
How do I return clothes to Mountain Warehouse?
We will include a returns form with your delivery which you should send with the goods if you are returning them to our warehouse. The products must be in their original packaging and in an unworn/unused condition.
How long after purchase can I return goods?
between 28-30 daysIf a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
How long do you have to return an item?
Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Is Mountain Warehouse down ethical?
Mountain Warehouse only use feathers and down from birds that are treated humanely. All our feather and down is a by-product of the food industry and would otherwise go to waste.
Who makes Mountain Warehouse?
In November 2013 the management team led by founder and CEO Mark Neale bought out minority shareholder LDC to take full ownership of the retail chain. Mr Neale personally owns 85% of the business.
Does Mountain Warehouse run small?
Mountain Warehouse products are a bit less expensive and for good reason. Generally the products are sub standard, sizing is very poor (small), quality is marginal, jacket zippers are on the left not the right, warmth is not what it is said to be or as described.
How do I return a parcel to warehouse UK?
UK & INTERNATIONAL RETURNSRepack your items.Log in to our returns portal by clicking the 'start return' button. ... Select your preferred return option (Print returns label at home or in store options).Once you have processed your return in the portal you're ready to post it off! ... Keep an eye on your return tracking.
Is Dare 2 return?
Customers can return faulty goods for a full and complete refund. We will arrange this return. If you return via another provider Dare 2b will not be responsible for mis-use of the returns procedure when returning goods (faulty or otherwise) back to us.
Are Mango returns free?
Take the parcel with the items you wish to exchange or return to your nearest Post Office. It's very simple! Simply prepare your parcel with the items you wish to exchange or return and the return form you received with your order.
How do I cancel an order on Mountain Warehouse?
Cancelling an order Once you've placed your order, we're not able to cancel. Our warehouse team picks and packs your order very quickly, which means we can't make any changes once you've placed it. However, if you've changed your mind, you can return the order to us for a full refund with our return options here.
Send us your return via USPS
Complete the returns form that arrived with your order and include it with your returns - we'll need this to process your return and refund. If you no longer have the Form, get a new one here.
Exchanges
We currently only offer exchanges via return to our stores, where our team can help select a replacement style, colour or size (please note this will require a refund and separate purchase). See more info here
Faulty items
If your item arrived faulty, or developed a fault, please contact us providing photos of the fault before returning your order.
How long does it take to get a refund from Amazon?
If you would like to return an item, it must be within 60 days of receipt. Unfortunately we cannot accept a return for a refund more than 30 days after you have received the item unless the item is faulty, mislabelled or incorrectly described.
Does Mountain Warehouse have a right to remove customer reviews?
Mountain Warehouse reserves the right to remove or refuse to post any customer review it considers inappropriate. Mountain Warehouse reserves the right to publish any submitted comments at their sole discretion, and shall be entitled to change, delete or use this content in any other areas of the business.
Is Mountain Warehouse monitoring live chat?
Live Chat is monitored by Mountain Warehouse for your safety. We may take necessary action to ensure your safety and the safety of our staff, including warning, blocking and where necessary reporting users who behave inappropriately.
How long does it take to get a refund from Amazon?
If you would like to return an item, it must be within 60 days of receipt. Unfortunately we cannot accept a return for a refund more than 30 days after you have received the item unless the item is faulty, mislabelled or incorrectly described.
Does Mountain Warehouse have a right to remove customer reviews?
Mountain Warehouse reserves the right to remove or refuse to post any customer review it considers inappropriate. Mountain Warehouse reserves the right to publish any submitted comments at their sole discretion, and shall be entitled to change, delete or use this content in any other areas of the business.
Is Mountain Warehouse monitoring live chat?
Live Chat is monitored by Mountain Warehouse for your safety. We may take necessary action to ensure your safety and the safety of our staff, including warning, blocking and where necessary reporting users who behave inappropriately.
