Musician’s Friend sets firm refund and exchange rules, and these are:
- You can send a return request no later than 45 days after the purchase
- You need to get a return authorization code before sending the product back
- Goods have to be in the original packaging and without any signs of use
Full Answer
What are musician's friend's guarantees?
Musician's Friend offers the following guarantees on domestic orders: MUSICIAN’S FRIEND BEST PRICE GUARANTEE In this Musician’s Friend Best Price... Musician's Friend Purchase Terms and Conditions Entire Agreement Other than as specifically provided in any separate formal purchase agreement... Do Points expire?
What is the return policy for musical instruments?
Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials.
What is the return policy for bows and mouthpieces?
Returned bows are assessed a $4.00 restocking fee. Returned mouthpieces over $300 incur an $8.00 sanitization fee; the fee for mouthpieces under $300 is $4.00. Our return policy is in place to ensure our customers don't get stuck with the wrong piece of gear.
How do I return an item for a refund or exchange?
You must have a return authorization code in order to return items. Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials.
Can you return Musician's Friend at Guitar Center?
Returned items must be in original, brand-new condition. They must show no signs of wear or use, including, but not limited to: belt buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials.
Does Musician's Friend have free returns?
If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 45 days of purchase (see Limitations and Exceptions to 45-day Return Period below) and we'll give you a full refund of the purchase price, excluding shipping and handling charges. It's that simple.
What Cannot be returned to Guitar Center?
No returns - clearance items, discontinued items, Apple hardware, opened software, software downloads, books, CDs, videos, vinyl records, turntable cartridges, tubes, in ear buds, earplugs and in ear monitors, clothing, special orders... both custom orders and items we don't stock.
Does Guitar Center have a 30 day return policy?
Satisfaction Guaranteed If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 30 days of purchase (see exceptions below) and we'll give you a full refund.
Is Musician's Friend owned by Guitar Center?
In 2000, Guitar Center acquired mail order and e-commerce retailer Musician's Friend for $50 million, asserting that the merged company was the world's largest seller of musical instruments. Musician's Friend became a wholly owned subsidiary, and remained headquartered in Medford, Oregon. In 2005, Guitar Center Inc.
How do you cancel an order on musiciansfriend?
If you would like to cancel your order please give us a call at 1-800-449-9128.
How strict is Guitar Center return policy?
Our goal is your total satisfaction. If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within the return period and we'll give you a full refund of the purchase price, excluding shipping and handling charges.
Can you return stuff to Guitar Center without a receipt?
Yes. Guitar Center keeps a close eye on your returns, especially those without a receipt.
How long do Guitar Center returns take?
Guitar Center will process your return request in two to three business days if the item you're returning passes quality evaluation.
Can I return something to Guitar Center after 45 days?
45 DAY SATISFACTION GUARANTEE Our goal is your total satisfaction. If you're not satisfied, neither are we. If for any reason you're not completely satisfied with your purchase, simply return it in its original condition within 45 days of purchase (see exceptions below) and we'll give you a full refund.
Can you exchange guitars at Guitar Center?
Yes, you can trade in at Guitar Center. Guitar Center offers up to 60% of the market value for used gear, which is reasonably good. You just need to walk in with your instrument or gear and have it evaluated by a member of the staff. They offer cash up to $1000 and a check for higher amounts.
Does Guitar Center give store credit?
Selling vs Trading in Your Gear You can either sell your gear for cash or trade it for something new at their store. As far as selling for cash goes, Guitar Center can give up to $1,000 for your used gear.
What happened to Musician's Friend?
The majority of the nine retail stores owned by Musician's Friend will be converted to the Guitar Center format while the mail-order and Internet business will continue to operate as Musician's Friend, which is based in Medford, Ore.
Who is Musician's Friend owned by?
It is important to note that Musician's friend is owned by Guitar Center (bought for $50 million in 2000) although the two companies still run separate websites under their respective brand names. Guitar Center is now a Bain Capital-owned company, which means both GC and Musician's Friend are now owned by Bain Capital.
Is musicians friend any good?
Musician's Friend has a consumer rating of 1.76 stars from 263 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Musician's Friend most frequently mention customer service, guitar center and credit card problems.
Where does Musician's Friend ship from?
Today we have multiple locations around the U.S. to provide quick delivery and excellent customer service. Our corporate headquarters is based in sunny Westlake Village, CA. Our two support centers reside in Salt Lake City, Utah and Indianapolis, Ind. Finally, our 700,000 ft distribution center is in Kansas City, MO.
How long does it take to return a string instrument?
Returns of the following products must be made within 10 days of shipment - Stringed instruments priced at $1999.00 or more.
Do you need a return authorization code for a belt buckle?
It's that simple. You must have a return authorization code in order to return items. Returned items must be in original, brand-new condition and show no signs of wear or use including, but not limited to, belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials.
How long does it take for a musician friend to refund?
You will receive a refund in five to seven business days after processing .
How to get a return authorization code for Musician's friend?
You can receive the return authorization code via chat or phone. Note that the Musician’s Friend return policy doesn’t allow the processing of returns without the code.
Can you lose sleep if you buy an instrument from a musician friend?
In case you purchased one from Musician’s Friend, there’s no reason for you to lose a good night’s sleep. As long as you follow the rules and take care of the products, the Musician’s Friend return policy has you covered.
Can robot lawyers help you get your money back?
The world’s first robot lawyer can help you get your hard-earned money back in several ways. Are you dissatisfied with a product or service you paid for and want to request a refund? Do you want to request a late delivery refund? No problem—DoNotPay will do that in your stead! Do you think that you may have missing money and want to claim it? We can assist you in finding it!
Is Band and Orchestra subject to return fees?
Note that Band & Orchestra items are subject to return fees:
Is the Musician's friend return policy non-returnable?
The Musician’s Friend return policy sets shorter deadlines for specific items, while some of them are non-returnable. Goods falling into the former category are:
Can you return a musical instrument?
You may ask to return a product that isn’t in its original condition, and Musician’ s Friend might accept your request. In this case, you would receive a partial refund. To get a full amount, return musical instruments and accessories without scratches, dings, scuffs, and other types of damage.
New Gear
If you’re not satisfied, neither are we. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 45 days of receipt (see exceptions below) and we’ll give you a full refund.
Open Box Gear
If for any reason you’re not completely satisfied with your purchase of an open box item, simply return it in its original condition within 45 days of receipt and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge.
Exchanges
In order to obtain an exchange, you must place a new order for the new item you would like and return the item you wish to exchange. Please allow six weeks from the time you ship your return for receipt of a refund.
Exceptions
There are no returns on clearance, discontinued, vintage, and demo items, strings, reeds, computers, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, sheet music, cleaners, polishes and polishing cloths.
Abuse of Return Privileges
Our return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
Requesting a Return
Should you decide to return your shipment, please email us for detailed return instructions.
How do I return an item I purchased through Musician's Friend?
In order for you to make a return please follow the following directions carefully. In the center of your invoice there should be a Return Label....
How do I remove myself from the Musician's Friend Newsletter and Catalog list?
To unsubscribe from the newsletter, click here Simply add the email address that you would like to remove and then proceed to the Preference Center....
What are your shipping policies?
Free Standard Ground shipping, No minimum order. Thousands of items ship free! Now you get Free Ground shipping with no minimum order. More gear...
Do Points expire?
Yes, unredeemed Points in your account will expire 6 months from the ship date of your most recent order if you have not made an Eligible Purchase...
How long does it take for Musician's friend to match?
dealer, for a product offered by Musician’s Friend, we’ll match it at the time of purchase and for 45-days after your purchase!
Where is the Musician's friend located?
Box 7479, Westlake Village, CA 91359.
How long does it take to get a refund for an open box?
Open Box Gear: If for any reason you’re not completely satisfied with your purchase of an open box item, simply return it in its original condition within 45 days of shipment and we’ll give you a full refund. Items not returned in original condition are subject to a return handling charge.
Does Musician's friend warrant the accuracy of the information provided on the site?
Because prices, product descriptions, and availability can change quickly, Musician's Friend does not warrant the accuracy or completeness of the information provided on the Site. For more on our pricing policies, please refer to our Site Terms of Use. MSRP is the manufacturer's suggested retail price.
Is a musician friend's friend binding?
Orders are not binding upon Musician's Friend until accepted by Musician's Friend. We reserve the right to refuse service to anyone. Musician's Friend will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
Can MSRP be changed without notice?
Although we periodically update the MSRP in our direct mail offerings and on our website as we receive them, in some cases manufacturers may change their MSRP without notice to us.
What is a musician's friend?
Musician’s Friend prohibits Posting User Content that includes, but is not limited to, content that: is patently offensive to the community , such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group, organization or individual;
Does Musician's friend warrant the accuracy of the information provided on the Site?
Because prices, product descriptions and availability can change quickly, Musician’s Friend does not warrant the accuracy or completeness of the information provided on the Site, or in electronic or written materials and is not responsible for pricing, typographical or other errors.
Does Musician's Friend have any responsibility for third party sites?
When you leave the Site, you should confirm the terms and conditions, privacy and other policies that apply to you since Musician’s Friend neither controls, nor has any responsibility for any third party sites (unless they are expressly owned by us), their practices or anything associated with their operations.
