Full Answer
What is NZXT's refund policy?
The retailer's refund policy may differ from NZXT. Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment. To initiate a return, simply submit a ticket to our support team here.
How do I return the defective parts of my NZXT system?
If you do not have the original or compatible packaging to return the defective portions of your System, you can contact NZXT’s support team at 800-228-9395 or bldsupport@nzxt.com who will provide you a shipping box and packaging material at cost.
What is the refund policy for nextnext?
Next Refund Policy Next will give you a full refund minus the return shipping fee of $7. If you are unhappy with your purchase, send your items back within 28 days of receiving them. Be sure that your items are unworn and the tags are still attached. Your returns will be refunded to the method of payment used for the order.
What is the warranty on NZXT products?
All NZXT-branded Certified Refurbished products carry a 1-year warranty from the date of purchase for parts and labor. All non-NZXT branded refurbished products carry a 30-day warranty. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer.
Does NZXT have a return policy?
NZXT.com Store Returns/Exchange Policy Eligible products qualify for a refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date.
Does NZXT offer free returns?
Eligible NZXT.com (Gaming PCs not included) products qualify for a full refund only with an authorized RMA number requested within 30 days of purchase. NZXT offers a 30-day money-back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable.
Can you return NZXT BLD PCs?
If you are not satisfied with the System for any reason, you may contact NZXT within 14 days from the date of delivery and NZXT will refund you for the price you paid to NZXT for the System, provided, however, that NZXT will not refund any fees for custom work to the System (if applicable), software, assembly, or ...
Does NZXT have lifetime warranty?
All NZXT-branded Certified Refurbished products carry a 1-year warranty from the date of purchase for parts and labor. All non-NZXT branded refurbished products carry a 30-day warranty. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer.
How long is NZXT refund?
30 daysNZXT offers a 30-day money-back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable. Returns are not honored beyond 30 days of the purchase date. Thank you!
How heavy is a NZXT PC?
18 PoundsBrandNZXTItem Weight18 PoundsItem Dimensions LxWxH16.85 x 8.27 x 18.11 inchesCase TypeMid TowerNumber of Expansion Slots75 more rows
Can you cancel a NZXT PC?
Orders cannot be canceled after they have been shipped, but our Support Team would be more than happy to assist you with a proper RMA Return once you have received the order.
Does NZXT PC have warranty?
All new Gaming PCs sold by NZXT are covered under our 2-Year Warranty. Our 2-year Warranty covers your PC in the event of the following: If your system was damaged in transit to you. Against defects that could manifest within the 2-year Warranty.
Can you cancel an NZXT build?
Yes, you can! Your order can be canceled within 2 hours during our normal business hours (8 AM-6 PM PST) from Monday to Friday. If more than 2 hours have passed and you would still like to cancel your order, we may need to deduct any applicable services that have been performed on the system.
Does NZXT cover leaks?
Should our Kraken all-in-one liquid cooler leak due to a manufacturing defect, we will either replace or refund you the cost of the damaged parts as per our limited warranty policy.
Do prebuilt PCs have warranty?
3. Individual components typically have longer warranties than pre-built and custom PCs. On pre-built systems and custom-built systems, you can expect a standard 1-2-year warranty.
Does NZXT use refurbished parts?
NZXT refurbished components are parts that were previously returned to us that we then send to the manufacturer for refurbishment. All components are tested by our manufacturer prior to being returned for resale and these components are backed by our 30-day warranty.
Does NZXT have good customer service?
Amazing customer support. They have the best customer support in the business. It might have taken a little while, but getting a replacement part after mine stopped working was easy and stress free. Kevin at customer support was an absolute legend and I'm happy with my choice to go with NZXT.
Can you cancel a NZXT PC?
Orders cannot be canceled after they have been shipped, but our Support Team would be more than happy to assist you with a proper RMA Return once you have received the order.
Can you cancel an NZXT build?
Yes, you can! Your order can be canceled within 2 hours during our normal business hours (8 AM-6 PM PST) from Monday to Friday. If more than 2 hours have passed and you would still like to cancel your order, we may need to deduct any applicable services that have been performed on the system.
How long does it take NZXT to repair?
Within 2 business weeks of receiving your system, we'll repair and ship your BLD gaming PC back to you.
How to return an item to NZXT?
To return an item to NZXT, create a support ticket here. After you create an NZXT Account or sign in to your existing account, fill in the requested information and submit the ticket. You will immediately receive a confirmation email that includes your assigned ticket number.
How long does it take to get a refund from NZXT?
The retailer's refund policy may differ from NZXT. Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment.
BLD Returns Policy
If you have any issues while using the System or would like to exercise any of your rights under this Warranty, please submit a ticket at nzxt.com/support or contact us directly on live chat or phone from 8am-8pm PST or by calling NZXT’s support team at 800-228-9395.
General Packing Instructions
NZXT Inc. advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. We recommend UPS, FedEx or any other shipping company that uses tracking technology.
Full System Packing Instructions
The box should able to handle a weight of 40~50 lbs. There should be a minimum of 3” of space on all six sides of the computer.
Your Responsibilities
In order for NZXT to provide you with the best possible service under this Warranty, you agree to:
NZXT Warranty Policy
I. Warranty Length NZXT computer cases, temperature meters, fans, accessories, and cables carry a 2-year warranty from the date of purchase for parts and labor. NZXT E Series power supplies offer a 10-year warranty. NZXT Kraken X Series liquid coolers carry a 6-year warranty and the Kraken M22 carry a 3-year warranty.
Request Warranty Service
To receive warranty service on your product, you must submit a request via NZXT Support site to address the problem. If a technician deems the product defective or requiring testing, you will be required to provide a copy of your proof of purchase to submit an RMA request.
What is 14.1 terms?
The Terms are the entire understanding and agreement between you and Company with respect to the Services, and supersedes any prior written or oral agreements between the parties.
Does the company have to provide updates?
Company shall have no obligation to provide any updates or upgrades to any Services, including any software. The Company reserves the right to refuse any user access to the Services without notice for any reason, including but not limited to a violation of the Terms.
Does NZXT use third party service providers?
NZXT also may use third-party service providers to operate the Store and/or process payments. In such cases, the third-party service provider service terms and privacy policies govern your use of the Store and online purchases.
