Full Answer
How do I return an Oakley product?
Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging and we'll provide you with a complete refund.
What is Oakley's return policy for packages lost in transit?
Oakley Customer Care is not responsible for any packages or products lost in transit Follow these steps to submit a return: Visit https://luxotticacustomercare.com/oakley/returns and complete our online return request form.
What is Oakley's return policy for sunglasses?
Oakley is not responsible for lost items and they will not pay for your return shipping and handling. Oakley Return Address. When returning sunglasses, watches or any other form of eyewear – send the package to: ORD 1 Icon Foothill Ranch, CA 92610 . Place the RA number under the ORD or under the full return address.
Can I return or exchange my Oakley gift card?
Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded.
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Can you return Oakleys?
PRODUCT RETURN PROCEDURES If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition.
Can you return Oakleys without receipt?
Oakley Return Policy Make your return within 90 days of making your purchase. Provide a receipt or anything else that shows you made a valid purchase. Read the disclaimer at the bottom of this page before making your return.
Does Oakley have a lifetime warranty?
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer's warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Where is Oakley shipped from?
All Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, California. When ordering items with estimated ship dates, your order will ship when the total order is complete.
How long do Oakley refunds take?
Our customer care team will initiate a Return authorization on your behalf. Once we receive your product, we will provide you with full credit within 14 days. Proof of purchase is needed for a return.
Does Oakley do trade ins?
No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
Why are my Oakley lenses peeling?
Its normal. Ive had a couple returned for warranty, and eventually they all end up like that. When I visited the oakley shop in London they said that the cause was due to sweat or water being left to dry on the lenses. They strip the coating when it evaporates.
Do Oakley lenses scratch easily?
Oakley PRIZM lenses are definitely scratch-resistant, since they are made of Oakley's proprietary Plutonite – a very strong polycarbonate plastic.
How can u tell if Oakleys are fake?
Beware of an “O” on the Lens But if the Oakley icon, either the rounded “O” or the square one is printed on the lens, they're big, fat fakes. Oakley doesn't put the icon on its standard non-prescription lenses, nor does it print on its lenses; any markings will be etched.
Can you return Oakley to Sunglass Hut?
Return to a Store within 90 days of your purchase, and we'll provide you with a complete refund.
How long is shipping from Oakley?
Oakley.com offers Free Shipping on all orders within your country. Orders are usually delivered in 3 business days and up to 7 business days for customized items.
How long does it take for Oakley to deliver?
DELIVERY TIME & RATESExpress ShippingExpressStandard Eyewear and Apparel/Equipment: 2 business daysExpeditedStandard Eyewear and Apparel/Equipment: 3-5 business daysGreen ShippingStandard Eyewear and Apparel/Equipment: 7 business daysAPO/FPO Standard ShippingAll Products: 14 Business Days2 more rows
Can I return sunglasses to Sunglass Hut?
Whether you made your purchase in person or online, you can always return products at one of our Sunglass Hut stores. Just bring your product, proof of purchase and original packaging into a store within 90 days of your purchase, and we'll provide you with a complete refund.
How do I cancel my Oakley order?
How Do I Cancel an Oakley Order on My Own? Log into your Oakley account and select Cancel Order if your lenses have yet to be processed. Oakley customer service can be reached at 1-800-525-4334. You can email Oakley Customer Care directly at standardissue@oakley.com.
How long is Oakley's warranty?
All Oakley apparel, except Technical Outerwear & Gloves are warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
How to contact Oakley Standard Issue?
To minimize processing delays, please contact Oakley Standard Issue at 1-800-525-4334 to received priority service in processing the redo.
Do Oakley goggles have a warranty?
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Does Oakley warranty cover scratched lenses?
All Oakley eyewear is warranted against breakage due to material or workmanship defect for two years from the date of purchase with a valid Proof of purchase. Oakley’s warranty program does not cover scratched lenses. Additionally, any alterations of Oakley products (i.e. sunglasses fit with non-Oakley prescription lenses) will void warranty coverage.
Does Oakley warranty apply to shoes?
This warranty does not apply to shoes used outside of the United States.
Can you return an Oakley product?
If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakleysi.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items).
Does Oakley cover defects?
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
Does Luxottica charge for missing box?
Luxottica reserves itself the right to charge a fee for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
Can you return an Oakley product?
Your satisfaction is guaranteed. If for any reason, you are not satisfied with an Oakley product you bought in the last 100 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items). Returns must be shipped back within 100 days of receiving your items. Custom items are not eligible for returns. Shipping costs will not be refunded. Oakley Customer Care is not responsible for any packages or products lost in transit
Can you redeem a gift card on Oakley?
Oakley Gift Cards can only be redeemed on Oakley.com and not in any other authorised retailer. Gift Cards purchased on Oakley.com UK are only redeemable on Oakley.com UK. Please note that Gift Cards are not returnable, they cannot be exchanged for cash or refunded.
What is Oakley warranty?
Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer .#N#The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.#N#This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
How long are Oakley gloves warranted?
All Oakley gloves are warranted against defects in material or workmanship for 100 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
How long are Oakley shoes waterproof?
Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:
Is Oakley warranty valid?
Warranty is valid only with proof of purchase from an Authorized Oakley Dealer. Manufacturer’s defects will be determined at Oakley Inc.’s Discretion. Improper fit is not valid criteria for warranty. Misuse, abuse or alteration of product voids warranty.
Does Oakley warranty cover damage?
The Oakley warranty does not cover any defects due to improper use, improper repair, physical damage, neglect & improper fit.
Do Oakley goggles have a warranty?
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer’s warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Does Oakley cover defects?
The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.
About Oakley Exchange Policy
The item purchased with the original purchase receipt can be exchanged within 45 days of purchase. As stated in the Oakley Return and Exchange Policy, there are various restrictions and regulations that must be followed while returning goods.
What is Oakley Refund Policy?
There is usually a question about the refund after returning goods. The refund process will begin after the returned products have been verified. A refund amount will be issued in the original form of the payment. Refunds are only given when the items are in their original condition.
How long does it take to return an item to Oakley?
Returning an item in store: If you purchased an Oakley item in an Oakley store, you can return that item with your receipt within 45 days of purchase. If the item shows excess wear Oakley will not accept returns at any time. Personalized items are also not eligible for return.
What is Oakley sunglasses?
Oakley is a sunglasses company that started out selling just fashion and sport sunglasses. Today the company carries an entire line of clothing and accessories with the Oakley logo. There are dedicated Oakley stores and a complete online store where customers can purchase Oakley merchandise.
How to get a return authorization number?
You must call the customer service department at 1-800-403-7449 to request an RA (return authorization) number. You will need your packing slip when calling because the representative will need information from the slip to issue the RA. Pack the items in a box with the original packaging whenever possible.
Can you return an Oakley item?
Some stores will carry the Oakley name and others are licensed affiliates. You may not be able to return an Oakley item to a store other than the one where you purchased the merchandise.
OAKLEY CUSTOM FREQUENTLY ASKED QUESTIONS
It varies depending upon the product ordered and the time of year but it takes approximately 7 business days to assemble your custom order to your chosen specification and then it is passed to our international shipping team to get it on route to you.
FAQ – HOLIDAY SUPPORT
Keep this detail in mind when making your order with pickup in Store or Same day delivery service.
