Your satisfaction is guaranteed when you shop with Online Labels, where it's as easy as Click. Print. Stick. While many other label websites do not allow product returns or charge restocking fees, we are different. We understand that circumstances arise where you may not be completely satisfied or the product differs from what you need.
Full Answer
What is the return policy for onlinestores products?
Most products sold by Onlinestores.com qualify for free exchange or replacement within 30 days from the date your order ships. Please visit our Online Returns Center to process your return.
What is your return policy for koralex products?
This policy applies for domestic orders only. We do not accept returns or exchanges for any products after 30 days from the date your order ships, EXCEPT Super Tough Brand and Valley Forge Koralex II American flags.
How do I return a product?
Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $8.49 will be deducted from your refund.
What if my returned product is not in its original packaging?
If your returned product is not in its original packaging, or the original packaging is damaged to the point that we cannot resell the product in that packaging, we reserve the right to charge a 15% re-stocking fee.
What is the die line on a label?
The resulting labels have shapes cut into them that correspond to the shape of the die. This means that the die line is the physical border of your label. You should design your label with the assumption that nothing outside the die line will print or remain on the label once it's peeled up from the liner.
Can you print labels on Maestro?
Yes. In Maestro Label Designer, click "Print" from the navigation in the top left. In the dialog box that appears, choose the option for "Printing by OnlineLabels.com.". On the subsequent screen, choose a material, color option, and quantity. After clicking "Next," you'll see a preview of the label and some tips before continuing.
Orders
Order History - Review, duplicate, return, or see more details for your previous orders.
Custom Label Artwork
Custom Label Designs - View your previously saved and ordered Custom Label Designs.
What happens if you refuse a delivery?
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.
Can you get PPE if package is unopened?
Due to the current COVID-19 Pandemic, all items considered PPE will only be accepted and refunded if the package is unopened and unused. These items include: Disposable Protective Clothing, Disposable Gloves, Goggles, Safety Glasses, Disposable Face Masks, and Face Shields.
Can you return a special order item?
Orders not eligible for free shipping will receive a refund for the amount of the returned product only. Products that are Special Order items are noted as such and cannot be returned. Used consumer products like gel fuel and creosote remover cannot be returned.
Can I return merchandise purchased at clearance?
Merchandise purchased at clearance pricing is not eligible for return. Our company is totally committed to customer satisfaction. Please visit our Online Returns Center to process your return or call 1-877-734-2458, Monday through Friday 8:00 AM – 5:00 PM EST.
Is custom & personalized merchandise returnable?
Custom & personalized products are non-returnable, non-refundable, and do not qualify for free shipping or exchanges. Please contact our Customer Service Department at 1-877-734-2458 or email us at customerservice@onlinestores.com to assist you.
Can you use a footwear box for shipping?
Do not use the footwear box itself for shipping. Please place the footwear box inside another box. If the footwear box is not included in your return shipment, is damaged, taped or otherwise unusable for resale, we reserve the right to deduct $8.49 from your refund to replace the box.
