What is Ooni's return policy on pizza ovens?
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. The few rules we ask you play by to be fair!
What is the Ooni great pizza guarantee?
So - if you buy an Ooni pizza oven and you can’t make great pizza you have 60 days to return it for free. Ooni + you = great pizza or we will buy it back. The few rules we ask you play by to be fair! The Ooni Great Pizza Guarantee is subject to the following terms and conditions. We refer to your oven as “your Ooni”.
How do I claim under the Ooni guarantee?
This guarantee only applies to purchases made through ooni.com. In order to claim under this guarantee you will need to contact us via Ooni Experience Support! and provide your order number and delivery date. You need to “Scouts Honour” us that you’ve given this a legitimate good go!
Can you return an Ooni pizza oven?
Yes we do! We can return a product that is unused, in the original packaging, and within 60 days of receipt. To initiate a return, contact us at support.ooni.com and include: Your original order number.
How do I return my Ooni oven?
Reach out to us at support.ooni.com....Include the following information to have your return processed as quickly as possible:Your original order number.The condition of your item.The number of parcels that you would like to return.The reason for your return.
Is the Ooni Koda worth it?
The Ooni Koda is worth it as it did manage to perform much better than we expected given that we didn't get good results when we tested the Ooni 3. It needs a slight learning curve to consistently cook great pizzas, especially with regards to temperature management and turning the pizzas at the right time.
Can I flip my OONI pizza stone?
If you've got really stubborn bits, once your oven cools, very carefully remove your baking stone, flip it over and place it back in your oven. The next time you cook, the bottom of your stone will thoroughly clean itself.
Is Ooni worth the money?
All that is to say, your tab can add up quickly, but it's also incredibly worth the cost if you're ready to make the commitment to homemade pizza. The Ooni Karu 16 does work, and it works beautifully. Once you play around with heat and get your peel technique right, you will reap the rewards many pies over.
Is it worth buying a OONI pizza oven?
We liked: Well, everything, really. The results from the Ooni are quick, crispy, tasty and presumably healthier than a standard takeaway – and experimenting with cooking times, dough types and toppings is a lot of fun. Plus, really, even the less successful attempts have still been pretty good – it is pizza, after all.
Can I use Ooni in the rain?
Ooni 3 performs well all year long, rain or shine... even at Ooni HQ in 'sunny' Scotland. We have successfully used Ooni ovens in temperatures as low as -22˚C (-8ºF). Just remember to leave the chimney cap on while your Ooni 3 is not in use.
How long do Ooni ovens last?
How long do Ooni ovens last? I've got one Ooni which was one of the first models ever made. It's made hundreds, if not thousands, of pizzas and it works great to this day, after almost 10 years! I've even left it outside overnight many times (probably not recommended) and it still cooks beautiful pizza.
Can you leave Ooni outside in winter?
A major drawback is that unlike Ooni's other ovens, you can't store the Koda outdoors for extended periods of time. It's definitely small and easily portable, and Ooni assures me that you can leave it in the rain or snow if you have to (they also sell a waterproof cover), but you really shouldn't.
Should I clean my OONI pizza stone?
Do I need to clean my gas pizza oven? If you're using gas in your ooni, you may find that you don't need to clean it much at all. There shouldn't be any soot build up so the main thing that you will need to keep clean is the pizza stone.
Why is my Ooni smoking?
Once your oven has reached high temperatures, the smoke should lessen (see below). If you see lots of smoke in the middle of your cook, you may have incomplete combustion or smoldering pellets. Top up a little until you see the pellets begin to burn again.
Can you leave your Ooni outside?
Ooni Ovens are built to last and you can leave your oven outdoors all year long. Use our specially designed Ooni Pizza Oven Covers to keep your oven safe from the elements when not in use. We recommend that you store your Ooni Oven indoors for extended periods without use to protect it from harsh weather conditions.
Can I cancel my Ooni order?
That's why we GUARANTEE you that your Ooni Pizza Oven will let you cook GREAT PIZZA at home. If you've for some reason changed your mind on ordering, and you would like to return an unopened and unused Ooni product, we make that as simple as possible for you!
How do I contact Ooni?
Contact our Ooni Experience Team directly for all product enquiries, order information, tips and tricks and more. Alternatively, contact us at support@ooni.com. Our awesome team aim to reply to all emails within 1 business day. We also have Live Chat available 24/7.
Where does Ooni ship from in the US?
Where do you ship from? We have warehouses in the West Coast in Nevada, and in the East Coast in New Jersey - your order will be dispatched from the warehouse that is closest to you, in order to minimise your wait time and Ooni's carbon footprint.
How long does it take to get an OONI pizza oven?
A pizza lover's dream! Ooni pizza ovens heat up very quickly. Depending on the model you have, it'll reach 900+ degrees F in 10 minutes or less. (Less time than it takes to order pizza for delivery!)
Is payment due in advance of shipping?
Payment is due in advance of shipping any order. Payments can be made via bank transfer details of these bank details can be found on your invoice. Payer is liable for any bank charges.
Is Ooni copyrighted?
Ooni supplies all retailers with a set of approved imagery, technical data and products descriptions. It is prohibited for retailers to copy and use any Ooni copyrighted text, images or other graphics . These include product descriptions and photos on Oonis websites, social media and other listings. It is also prohibited to mimic Ooni websites or other online assets so that visitors are lead to believe they’re buying from Ooni and not a retailer.
