Does Outdoor Research do free returns?
If you purchased the item via our website outdoorresearch.com you can make a return for a refund within 60 days of your order being shipped. If you purchased your item from another vendor, we can offer you an online store credit through our Warranty channel.
How do I return something to backcountry?
Returning An Item Is Easy!Repackage your gear.Contact a Gearhead and get an RMA number (Return Merchandise Authorization)—or generate one yourself in Order History.Tape your RMA (or prepaid label—see instructions below) to your box and drop it off at your UPS store. Start A Return.
Does outdoor research ship to Canada?
Does Outdoor Research Ship Internationally? Sorry. We currently only offer shipping within the United States and Canada.
How long is backcountry return policy?
Backcountry.com Return Policy—General Overview You can return new, unused gear at any time for a full refund to your original payment method. If you used the merchandise, you must return it within 30 days of delivery for a store credit refund.
Where is the company backcountry located?
Park City, UtahWhere is Backcountry.com 's headquarters? Backcountry.com is located in Park City, Utah, United States .
Is outdoor research a Canadian company?
Outdoor Research is a Seattle-based manufacturer of technical apparel and gear for outdoor sports, including alpinism, rock and ice climbing, backpacking, paddling, and backcountry skiing and snowboarding.
Does backcountry charge for return shipping?
To make shipping your return easy, we offer a flat-rate $6.99 UPS shipping label for eligible customers within the contiguous U.S. who are returning products that don't need to ship freight.
Who does backcountry use for shipping?
We use UPS to ship internationally, and USPS as a shipping option to Canada only.
How do I contact backcountry?
Contact a Gearhead at 1-800-409-4502 for assistance. Have questions about the Backcountry.com return policy?
Is backcountry com reputable?
Backcountry has a consumer rating of 2.15 stars from 249 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Backcountry most frequently mention customer service, credit card and return policy problems. Backcountry ranks 45th among Camping sites.
Website Returns
New products purchased from Outdoor Research.com need to have original tags attached and a receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.
US guest returns
Step one: Find your PO Number at the top of the packing slip Step two: Click button below to visit US guest returns page
Canadian guest returns
Step one: Find your PO Number at the top of the packing slip Step two: Click button below to visit CA guest returns page
US returns with an account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
Canadian returns with an account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
I love my OR gear but want to make an exchange - What do I do?
We want to make sure the gear you have is perfect for you. We facilitate exchanges by returning and placing a new order. Start this process by following the steps to return the item (s), and then place a new order for the size/color you need. This will ensure you get your gear as soon as possible, with the best stock availability.
Retail store returns
Only products purchased at the Outdoor Research Seattle Store may be returned at the store for a refund. Depending on inventory level, you might be able to exchange your item in store.
Website Returns
New products purchased from Outdoor Research.com need to have original tags attached and a receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.
US guest returns
Step one: Find your PO Number at the top of the packing slip Step two: Click button below to visit US guest returns page
Canadian guest returns
Step one: Find your PO Number at the top of the packing slip Step two: Click button below to visit CA guest returns page
US returns with an account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
Canadian returns with an account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
I love my OR gear but want to make an exchange - What do I do?
We want to make sure the gear you have is perfect for you. We facilitate exchanges by returning and placing a new order. Start this process by following the steps to return the item (s), and then place a new order for the size/color you need. This will ensure you get your gear as soon as possible, with the best stock availability.
Retail store returns
Only products purchased at the Outdoor Research Seattle Store may be returned at the store for a refund. Depending on inventory level, you might be able to exchange your item in store.
Website Returns
New products purchased from Outdoor Research.com need to have original tags attached and a receipt to submit a return for refund within 60 days of the purchase date. Scroll down below to start this process.
Canadian guest returns
Step one: Find your PO Number at the top of the packing slip Step two: Click button below to visit CA guest returns page
Canadian returns with an account
Step two: Find the Cust. P.O. # referenced on your packing slip in your order history and click on VIEW ORDER
I love my OR gear but want to make an exchange - What do I do?
We want to make sure the gear you have is perfect for you. We facilitate exchanges by returning and placing a new order. Start this process by following the steps to return the item (s), and then place a new order for the size/color you need. This will ensure you get your gear as soon as possible, with the best stock availability.
What is a consumer revocation?
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities. ) Instructions for revocation. Revocation right.
Is a revocation right available for contracts?
The revocation right is not available for contracts. for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
