Full Answer
Can I return items purchased at a Prana retail store?
Items purchased at a prAna retail store must be returned back to a prAna retail store. Items purchased online must be processed via the prAna website. Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund.
Does Prana do zero dollar exchanges?
Sorry, prAna does not do zero dollar exchanges. The exchange process involves two separate transactions, which will include free shipping for the return of the original purchase, plus free shipping for the new item.
How do I return items purchased online?
Items purchased online must be processed via the prAna website. Orders shipped internationally aren't eligible for free returns or merchandise exchanges; return shipping and handling fees will be deducted from your refund. Original shipping fees are nonrefundable.
Does Prana ship on Saturday?
Depending on the weight, your package will ship either UPS, GLS, DHL or USPS unless an upgraded shipping method is selected. Sorry, prAna does not offer Saturday delivery and we do not ship on non-business days. We do not ship to freight forwarders. Does prAna ship internationally?
Can I return a prAna online order to the store?
Returns can be made within 60 days of the original ship date. We only accept returns from the original purchaser or original gift recipient. We only accept returns purchased from prAna.com or our prAna retail stores.
How do I return a package bought online?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
Are prAna returns free?
Our exchange process involves two separate transactions. You will need to return the item(s) you want to exchange, and place a new order for the replacement items. We offer free return shipping and outgoing shipping for exchanges.
Does prAna have a warranty?
Our warranty covers defect of workmanship and materials, but does not cover damages caused by accident, improper care, normal wear and tear, or the natural breakdown of colors and materials throughout time. Our warranty policy only covers items purchased directly from prAna.com or prAna retail stores.
How long do you have to return an online purchase?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
Do I have to pay postage to return goods bought online?
You must cover the delivery cost for returning unwanted goods, unless the retailer says it will pay for returns. Some retailers offer free returns labels, so you don't have to pay to return. We recommend you get proof of postage, just in case the retailer later disputes you've returned your goods.
Does Prana offer free shipping?
Free Ground Shipping on all orders. Please choose the Free Ground Shipping option at checkout, or call 1-866-915-6457 to receive this special offer by phone. Free Ground Shipping is valid for U.S. shipping addresses only, and is not valid for Influencer/Pro purchases.
How do I return something to backcountry?
Returning An Item Is Easy!Repackage your gear.Contact a Gearhead and get an RMA number (Return Merchandise Authorization)—or generate one yourself in Order History.Tape your RMA (or prepaid label—see instructions below) to your box and drop it off at your UPS store. Start A Return.
How do I return Vuori?
If you are not completely satisfied with your Vuori purchase, simply send it back for a refund or online credit. We accept online and Vuori Retail Store returns within a 120 day period for a refund* back to the original form of payment.
How long does prana take to ship?
Minimum PurchaseEst. DeliveryFree Shipping$99.005-7 business daysStandard ShippingNone5-7 business daysExpeditedNone3-4 business daysExpressNone2-3 business days
How do I cancel my Prana order?
If you would like to cancel your backordered item(s), please contact our customer service team at 866-915-6457, Monday – Thursday, 7am – 4pm PST & Friday 7am - 1pm PST.
How do I send back a package?
0:011:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipSome vendors require a return merchandise authorization or RMA that permits the recipient to returnMoreSome vendors require a return merchandise authorization or RMA that permits the recipient to return a product policies. May vary between vendors. So it's important to read return policies carefully.
How do you send a package back to sender?
Return Mail To Sender: Mail Delivered to The Wrong AddressStep One: Put It Back In Your Mailbox. As soon as you notice that the address is wrong, put the mail piece back inside your mailbox. ... Step Two: Alternatively, Hand It To Your Mail Carrier. ... Step Three: Do Not Write On The Envelope or Parcel.
How do I create a return label for a package?
Place the label on the outside of the box, if possible on the widest side. Do not place it on a closing line or on the tape used to close the package. Make sure that the information on the label is correct and complete (sender and receiver details, and weight of the shipment).
How do I return an item for a package?
Get Your Package ReadySeal your box with plastic or nylon tape at least two inches wide. Don't use duct tape.Wrap items separately and use cushioning material. Get packaging tips.Keep in mind, there are additional rules for special-care and prohibited items.You'll need to know the dimensions and weight of your box.