Return Policy
- No returns and no exchanges for personalized items.
- No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) due to hygienic reasons.
- As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase. ...
Full Answer
Does promgirl have customer support in the US?
Our US Customer Support team is available to provide fashion advice or to help with order placements or existing purchases. Find the perfect 2022 prom dress when you shop the assortment of long and short dresses offered at PromGirl. From simple prom dresses to the hottest trending dress styles, we’ve got a look you’ll love.
What are promgirl’s business days?
* Business Days are Monday through Friday (non-holiday). We at PromGirl.com take the security of our customers very seriously. Therefore, we have implemented fraud filters in an effort to protect our customers against any suspicious or fraudulent charges.
What kind of dresses does promgirl have?
Promgirl has your dress style - trendy or traditional. From magical classic prom dresses in chiffon to sassy short junior prom dresses with layers of tulle, PromGirl has hundreds of styles of prom dresses, formal dresses, ball gowns, and short party dresses.
What color should I wear to prom in 2019?
Hit the dance floor at prom 2019 in a long prom dress in the latest colors, like navy blue, blush pink, burgundy red, or rock a classic color when you wear a black, white, or metallic prom dress. Explore all the best prom dresses for 2019, and you’ll even discover print prom dresses and striped prom dresses.
Can you return to PromGirl?
What is your return policy? We hope you love your purchase, but if you are not satisfied, we accept returns for a refund. Final Sale items cannot be returned or exchanged.
Does PromGirl do free returns?
Final Sale items cannot be returned or exchanged. All non-special order returns are charged a $8.95 handling fee per item. A prepaid shipping label* is included in this fee and can be requested at time of return authorization request.
Can prom dresses be returned?
Returns & Exchanges Place your item and the original packing slip back in the bag or box. Clearly write your return authorization number on the outside of the package. All items should be returned in the same condition as when you received them: unworn, undamaged, salable, with original tags and packaging.
Can you wear a prom dress twice?
If you and your date agree to even one or two of these budget-busters, you just may be able to afford two dresses for two proms! On the other hand, it's perfectly fine to wear prom dresses twice, and you can still change up your look in the same dress for a fresh twist!
Where is PromGirl based?
New York CityOur fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses.
Is PromGirl a trusted website?
You can buy in confidence from PromGirl. Founded in 1998, PromGirl has over fifteen years of experience with meeting the needs of the online prom dress purchaser. Recognized as a Google Trusted Store, PromGirl earned a 100% rating for excellent customer service and a 98% rating for on-time shipping.
When should you go prom dress shopping?
The best time to start shopping for prom dresses is in January and February (assuming your prom is in summer of the same year). This is just after the new prom dress collections have been released for the year. By shopping in January, you'll see the most dresses possible, before any styles get sold out.
How long does it take for a prom dress to come in?
If the dress is in stock it will typically ship within 1 -5 business days. If the item you have ordered is not in stock and needs to be ordered from the Designer it could take up to twelve weeks for delivery. Delivery time depends on the designers' inventory and inventory that we have on order with each designer.
Do you need an appointment for prom girl?
Our showroom is by APPOINTMENT ONLY, so please call 215-843-5402 to set your appointment today! Our hours of operation are currently Monday through Friday 10am to 5pm, last available appointment slot is 4pm. You can find an enormous collection of dresses and gowns ready to be purchased right from our stockroom.
Can I wear my old prom dress to a wedding?
Just make sure your prom gown doesn't look too bridal, as you don't want to upset her on her big day. What qualified as "too bridal?" Think dresses in white, ivory or cream and anything with pale-colored lace. However, if your dress only has hints of white interspersed with other colors, then it should be okay.
Can I wear prom dress to wedding?
A Ball Gown or Prom Dress For a more formal wedding, it is typically expected that female guests wear a long dress. But instead of breaking out the gown you wore to prom, try wearing a more appropriate evening gown. If the wedding is during the day, a pretty maxi dress should do the trick.
Can I wear a ball gown to prom?
The prom dress you wear depends on your personal style and your body shape. Ultimately, you can wear whatever you want to your prom – this includes short and long dresses alike!
When should you go prom dress shopping?
The best time to start shopping for prom dresses is in January and February (assuming your prom is in summer of the same year). This is just after the new prom dress collections have been released for the year. By shopping in January, you'll see the most dresses possible, before any styles get sold out.
Does Lucy in the Sky have free returns?
Free Returns for United States Customers.
How long does it take for a prom dress to come in?
If the dress is in stock it will typically ship within 1 -5 business days. If the item you have ordered is not in stock and needs to be ordered from the Designer it could take up to twelve weeks for delivery. Delivery time depends on the designers' inventory and inventory that we have on order with each designer.
Do you need an appointment for prom girl?
Our showroom is by APPOINTMENT ONLY, so please call 215-843-5402 to set your appointment today! Our hours of operation are currently Monday through Friday 10am to 5pm, last available appointment slot is 4pm. You can find an enormous collection of dresses and gowns ready to be purchased right from our stockroom.
Can I order by phone?
Sure! We'd be happy to take your order by phone! U.S. customers can call us toll free at 1-888-THE-PROM (843-7766), or International customers can...
What does "Due to Ship" mean?
Items marked as "Due to Ship" need to be specially ordered from the manufacturer. Based on the latest update from the designer, this item will be a...
Do you have a catalog?
PromGirl does not offer a catalog. All of our styles can be viewed and ordered on our website.
What are the lengths of your dresses?
The length of our dresses can be found on most product detail pages. Most of our long dresses are 57"-60" in length (unless otherwise specified). M...
What is the fabric of your dresses?
Most product pages list the fabric of that particular dress. If you need information that is not listed on the product page, please contact us .
Do your products run true to size?
Each dress is made differently, so please check the size chart on the dress page that you are looking at for accurate sizing information. For advic...
Does PromGirl have a store?
PromGirl.com is online ONLY! While we may open a store in the future, all of our dresses are available here on the website. Please feel free to cal...
How do I tell if a dress is in stock?
Simply choose your size and color on the dress page. If the dress is in our warehouse, you will see a message that says "In Stock: Ships next busin...
Where can I find the size chart?
Size charts vary for individual products and can be found by clicking "What size am I?" next to the size selection drop down menu on the product page.
Does promgirl have a warranty?
PromGirl does not warrant that 1) the contents of this site will be accurate, reliable or free of error 2) that this site or the server that makes it available are free of viruses or other harmful components or 3) that your use of this site will be without interruption. You use this site at your own risk.
Does Promgirl have defenses?
PromGirl reserves the right to assume, at its sole expense, the exclusive defense and control of any matter subject to indemnification by you, in which event you will fully cooperate with PromGirl in asserting any available defenses.
Is promgirl under any obligation?
PromGirl is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
Does promgirl guarantee dress size?
PromGirl is not responsible for errors made in selecting a dress size and cannot guarantee a dress will fit. It is the sole responsibility of the shopper to use a tape measure to take their measurements properly and then select the size that best fits them based on the size chart for the particular item purchased.
SHOP YOUR 2022 PROM DRESS NOW
Find the perfect 2022 prom dress when you shop the assortment of long and short dresses offered at PromGirl. From simple prom dresses to the hottest trending dress styles, we’ve got a look you’ll love.
IT'S ALWAYS PROM AT PROMGIRL
For the hottest prom dresses, shop PromGirl. Here you’ll find dresses that match up-to-the-minute fashion trends in senior prom dresses and junior prom dresses. Hard to fit? There are so many dresses in sizes from junior to plus and styles from form-fitting mermaid to flowy a-line that you will be able to find your dream prom dress.
PROMGIRL HAS YOUR DRESS STYLE - TRENDY OR TRADITIONAL
From magical classic prom dresses in chiffon to sassy short junior prom dresses with layers of tulle, PromGirl has hundreds of styles of prom dresses, formal dresses, ball gowns, short formal dresses, and homecoming party dresses.
PROM, PARTY AND FORMAL DRESSES FOR EVERY EVENT AT PROMGIRL
Shop our large collection of junior dresses and women’s dresses to find prom dresses, homecoming dresses, semi-formal dresses, party dresses, cocktail dresses, and celebrity-inspired dresses perfect for any special event. There are long formal gowns for pageants, military balls, winter formals, black-tie weddings, or charity galas.
ELEGANT FORMAL SHOES FOR THE PERFECT LOOK FROM HEAD TO TOE
Once you’ve chosen your prom dress, it’s time to shop for the perfect pair of shoes. We have high heels, low heels, clear prom shoes, and gold and silver metallic prom shoes. From classic strappy prom heels to relaxed comfortable dress sneakers for prom, the variety ensures a look for any prom style.
PromGirl - Poor quality
I bought my daughter a Sherry Hill dress for prom. When we got it there were 2 small holes along the seams on the sides. After wearing it for 30 minutes there appeared another hole in the seam on the side and also a hole in the seam in the back.
PromGirl - Terrible experience
Please, don't order from them if you don't like to pay for something that has a bad reputation. My husband always says that before ordering people should read all the information about the website, the company and the way they operate. But people rarely do this. Just like me. What I can say about the PromGirl website.
PromGirl - bad quality
I bought 3 dresses and when I opened the package I was a little shocked. The fabric material was so thin that I could see my body through it, it was almost transparent. And it looked so bad sewed and cheap, I couldn't wear it anywhere at all, not even at home. Too bad.
PromGirl - too cheap
I purchased three dresses from them. One of them looked incredibly beautiful on the website and I decided that it had to be mine. But that was just an illusion because what I got was completely different. The fabric material was worse than I only could imagine. I 'd be too embarrassed to wear it even at home, not speaking of going out.
PromGirl - dress
First and last time I will purchase from this site. They would not accept my return because it was not requested within 7 days. Return policy is misleading, please be sure to read the fine print. A supervisor said that the item is not longer being offered in the size I purchased so they would not make an exception.
PromGirl - unethical behaviour, delivery problems, rude assistants
I have placed my order on the 24th of May and paid for one business day delivery. The reason why I chose one business day option was that one of my friends was in Chicago and she was coming back to Turkey on the 26th. It was supposed to be in Chicago on the 25th but instead it arrived on the 27th.
PromGirl - Dress did not arrive
I bought a dress and a pair of shoes from www.promgirl.com for my prom and they shipped everything separately! I still can't get it! Was it that difficult to put everything into one box? Anyways, I received only shoes and dress never arrived. They said that my dress was on its way but they were not able to tell the exact delivery date.
