Return-Policy.org

rallysport direct return policy

by Alyson Klein Published 2 years ago Updated 1 year ago
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Where does rallysport direct ship from?

RallySportDirect.com uses a real-time inventory system to monitor current inventory levels. We pride ourselves on our efficient logistics and quick turnaround time. If an item is labeled "In Stock" on our website, it means we actually have that item on hand and ready to ship from our Salt Lake City warehouse.

How do I cancel an order on rallysport direct?

Unfortunately, we are unable to cancel an order once it has been placed. If there is a problem with your order, please reach out to us and we will go over options to correct it as soon as possible.

How long does rally sport take to ship?

The majority of orders containing items designated as "In Stock" will ship the same day if placed on a weekday before 8:00PM MST when shipping via UPS Ground, 3 Day and 2 Day. Items labeled "On Order" or "Out of Stock" typically ship by the estimated ship date (when indicated) on the website.

What is the difference with a normal return policy and the RallySportDirect Guarantee?

If a product does not fall under the RallySportDirect Guarantee, we have our standard return policy which states that the product must be un-opened, un-used and in perfection condition. With the Guarantee, you can install the product and still return it in the same fashion.

Where is my Product/Refund?

When shipping an item back to us, we recommend you use a shipping method with a tracking number, that way you can track the progress all the way to us. Once we receive the package, please give us a few business days to process the RMA and issue the refund. Often times it may take the banks or financial institutions a few days to process the refund as well.

When does UPS ship same day?

Items listed as "24 hours" or "Ships same day" will ship the same day if placed on a weekday before 2PM MST / 4PM EST when shipping via UPS. Items listed differently typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time.

Is expedited shipping free?

Simply select the free shipping option during checkout. Even though expedited shipping is not free we will still discount the free shipping option from the expedited shipping cost for you. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via UPS or USPS. These items are usually large freight or bulky items such as engine blocks, etc.

How to return a RallySport product?

In order to return a product a Return Merchandise Authorization (RMA) number is required. An RMA can be obtained by logging into your RallySportDirect.com customer account, select the associating order number from your list of shipped orders, and indicate the item you would like to return. All returns are REQUIRED to be accompanied by an RMA. Before returning your product, we ask that you familiarize yourself with the guidelines found on our Return Policies page to ensure your return shipment meets all of the RMA conditions and return policy requirements. Failure to comply with the terms stated in our return policy and on the RMA form may result in delayed return processing and/or refusal of returned packages. Please be aware that RallySport Direct will not accept a return if the item has been opened, installed, or otherwise used in any way, unless the item is covered by the RallySport Guarantee. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our customer service department. If you have any questions regarding the return process that have not been answered here, or on our Return Policies page, please contact one of our customer service representatives.

What is rallysport direct?

RallySport Direct uses a real-time inventory system to monitor current inventory levels. We pride ourselves on our efficient logistics and quick turnaround time. If an item is labeled "In Stock" on our website, you can have confidence we actually have the item on hand ready to ship from either our Salt Lake City or Louisville warehouse. If an item is in transit to our facility or on backorder with the manufacturer, the product page will show the item as "On Order" or "Out of Stock" with an estimated ship date.

What to do if your RallySport shipment is damaged?

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Contact details including telephone numbers , email addresses, and a live chat link can all be found on our Contact Us page. Please do not discard any boxes or packaging materials that were included with the shipment. All original products and packaging materials must be provided in order to fully process a damage claim. RallySport Direct is not liable for shipping claims that are denied due to customer negligence.

What to do if you purchased a rallysport?

If you recently purchased a product from RallySport Direct and are concerned about the fitment or performance of your item, please contact a member of our customer service department for assistance. Our customer service representatives can provide installation support, troubleshooting advice, and assistance in identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our customer service department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.

What to do if you received a wrong product?

If you think you've received the wrong product, please double-check the part number on the product label with the part number listed on your packing slip. If those numbers do not match, please contact one of our customer service representatives before opening or using your product. We recommend you have your order number and product packaging on hand to expedite your call. Do not discard any of the parts or packaging as these items will be needed in order to qualify for a return and/or replacement shipment.

When does UPS ship same day?

Items listed as "24 hours" or "Ships same day" will ship the same day if placed on a weekday before 2PM MST / 4PM EST when shipping via UPS. Items listed differently typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time.

Is RallySport Direct taxed?

RallySport Direct is in compliance with current Nexus tax laws and, thus, your order may be taxed accordingly.

Where to submit a purchase order for rallysportdirect?

We recommend all Purchase Orders be submitted through the following site: wholesale.rallysportdirect.com. This will expedite order processing and ensure accuracy for each order submitted. All orders submitted through wholesale.rallysportdirect.com will be available for the applicant to track once the order has been submitted. Verbal Purchase Orders are not recommended due to tracing difficulties, the potential for double ordering, and the inherent possibility of vendor/customer miscommunication. The applicant herein agrees to accept full responsibility for any mistakes and/or misunderstandings resultant from failure to submit an order through the website or a physical copy of each Purchase Order.

How long does it take for RallySport to notify you of a shipping problem?

RallySport Direct must be notified of any damage or other shipping problems within 48 hours of delivery. Compliance with the instructions outlined below will expedite claim procedures and help ensure the applicant’s compensation for damages incurred.

What is a special order on RallySport?

Special orders are defined as orders containing items not normally stocked by RallySport Direct. While we have the ability to special-order items for you, please note there is a 50% non-refundable deposit that must be placed on all special orders, in addition to a strict non-cancellation policy.

Does RallySport Direct have a return policy?

All items sold by RallySport Direct fall under our standard return policy. Merchandise under this Standard Return Policy may be returned if it meets the following criteria.

Does RallySport Direct hold responsible for lost items?

These items must be present with the ordered parts when the shipping carrier returns to inspect the damaged items. Failure to keep the original packaging may result in the loss or refusal of a claim. RallySport Direct will not be held responsible for claims denied due to missing packaging materials and boxes.

When will my account representative authorize a replacement order?

If the above-named criteria have been met, your account representative will authorize the shipment of a replacement order as soon as the shipping carrier has provided notice of inspection and/or pickup.

Does RallySport Direct handle warranty claims?

All warranty and service claims must be handled directly with the manufacturer. If you need help processing the claim, or have any questions about a warranty case, please feel free to contact us. RallySport Direct employees are more than happy to provide assistance where necessary.

What to do if your RallySport shipment is damaged?

If your shipment becomes damaged or lost in transit, please notify one of our customer service representatives immediately. Do not discard any boxes or packaging materials that were included with the shipment. In order to fully process a damage claim, all original products and packaging materials must be provided. RallySport Direct is not liable for damage claims that are denied due to customer negligence.

When does UPS ship same day?

Items listed as "24 hours" or "Ships same day" will ship the same day if placed on a weekday before 2PM MST / 4PM EST when shipping via UPS. Items listed differently typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time.

When does an in stock order ship?

The majority of orders containing items listed as “In Stock” will ship the same day if placed on a weekday before 2PM MST / 4PM EST. Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time. Items listed as “On Order” or “Out of Stock” typically ship by the estimated ship date listed on the product page. These estimated dates are not guaranteed and are subject to change periodically. Our customer service representatives monitor backorders on a daily basis to ensure your order ships as soon as possible.

Can you split an order on RallySport Direct?

RallySport Direct reserves the right to split your order into multiple shipments without notification in an attempt to try and get your products to you sooner. Orders are normally only split automatically if both orders qualify for free shipping. If you wish to split your order voluntarily due to an out of stock item, please notify our customer service department and be aware that additional shipping charges may apply if both shipments do not qualify for free shipping.

Can you refund a RallySport package?

If a package is refused rather than pay any importation fees, RallySport Direct reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund or abandon the package with no refund when the cost of return shipping is more than the original order.

Is expedited shipping free?

Simply select the free shipping option during checkout. Even though expedited shipping is not free we will still discount the free shipping option from the expedited shipping cost for you. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via UPS or USPS. These items are usually large freight or bulky items such as engine blocks, etc.

Does free shipping work in the lower 48 states?

Free shipping is available within the lower 48 states for orders totaling $99 or more. Simply select the free shipping option during checkout. This offer excludes shipments going to Alaska, Hawaii, Military Boxes, and items too large to ship via a standard carrier. These items are usually large freight or bulky items such as engine blocks, etc.

What is rallysport direct?

RallySport Direct, LLC (“Company,” “we,” “us” or “our”) is committed to protecting the security and privacy of your Personal Information. This Privacy Policy describes what we do with the Personal Information we collect from you through our website (the “Site”) and offline. This Privacy Policy does not pertain to Personal Information collected about our employees, contractors, or job applicants. By accessing the Site, you agree to our collection and use of Personal Information as described in this Policy and in our Terms of Use .

What is a customer review on rallysportdirect?

The Customer Review section of RallySportDirect.com was created for the purpose of sharing customer experiences and providing useful product feedback. The posted reviews are not edited or altered by RallySportDirect.com in any way, but their content is moderated to ensure accuracy and appropriateness. RallySportDirect.com reserves the right to post or remove any review at its discretion. By posting your comment (s) and/or review (s) (collectively, "Customer Review") on our Site, you give us permission to reprint or use the Customer Review in connection with our business and agree to the following conditions: (1) The Customer Review will be reprinted and/or used solely at our discretion and does not involve compensation; (2) We may use the Customer Review with or without any pseudo (pen) name credit; (3) Our right to use the Customer Review is perpetual and may be assigned by us; (4) We may use the Customer Review locally, nationally, or globally and such use may be made in any media, information, or communication platform (including Internet advertising) currently in use or later developed; and (5) You (not someone else) composed and posted the Customer Review. Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Customer Review.

Is rallysportdirect.com for kids?

RallySportDirect.com is committed to protecting the welfare and privacy of children and minors. The Site is not directed to children under 13, and we do not sell products for purchase by children; youth-oriented products are sold for purchase by adults only. Thus, we will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. If you learn that your child has provided us with Personal Information without your consent, you may contact us as set forth below so that we may delete their Personal Information.

What to do if you purchased a rallysportdirect?

If you recently purchased a product from Wholesale.RallySportDirect.com and are concerned about the fitment or performance of your item, please contact a member of our Customer Service Department for assistance. Our Customer Service Representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our Customer Service Department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.

What to do if you received the wrong rallysportdirect?

If you think you've received the wrong product, please double-check the part number on the Wholesale.RallySportDirect.com product label with the part number listed on your packing slip. If those numbers do not match, please contact one of our Customer Service Representatives before opening or using your product. We recommend you have your order number and product packaging on hand to expedite your call. Do not discard any of the parts or packaging; these items will be needed to process your return and replacement shipment.

Does rallysportdirect offer price matching?

At this time, we do not offer price matching. We understand how valuable your money is, and that's why all of the products on our site are currently listed at the best possible price. Please keep in mind that Wholesale.RallySportDirect.com is an authorized dealer for every item we sell and as such, we are committed to maintaining the integrity of every product. As always, if you have questions about a product or need installation support, assistance from our Customer Service Department is available for free, every day of the week.

Does rallysportdirect charge sales tax?

RallySportDirect.com only charges sales tax on orders placed by Utah residents. If your order is shipped out of state, then it will not be charged Utah sales tax.

Can you return a rally sport?

If you wish, you may return the product at the original price and then purchase it again at the lower price. Keep in mind that shipping charges are non-refundable and that all of the terms and conditions stated in our Standard Return Policy will apply to your return.

Can you charge your credit card for a backorder on rallysportdirect?

With the exception of special-order items, your card will only be charged for the products that have shipped. As a result, there may be more than one charge from Wholesale.RallySportDirect.com on your credit card statement if your order was divided into more than one shipment.

How to ship to an APO box?

If you would like to have your order shipped to an APO or PO Box, please select USPS as the shipping carrier during checkout. (Please note USPS DOES NOT offer blind drop ships) We also ask you to be aware that the United States Postal Service has placed size restrictions on shipments sent to postal boxes; if you have added a large item to your Shopping Cart and are unable to select USPS as the carrier, the package is probably too large to ship to your postal box. If you choose to have your APO or PO Box shipment sent via a different carrier, we suggest you verify delivery possibilities with that carrier before placing your order. You will be held liable for all freight charges and fees associated with the shipment if your package is deemed undeliverable by a carrier that cannot deliver parcels to your postal box. For more information about shipping items to your APO or PO Box, please contact a member of our Wholesale Customer Service Department.

When does UPS ship in stock?

The majority of orders containing items designated as "In Stock" will ship the same day if placed on a weekday before 8:00PM MST when shipping via UPS Ground, 3 Day and 2 Day.

Does rallysportdirect ship internationally?

RallySportDirect.com ships packages all over the globe. If you would like to see an estimated freight total for your international shipment, just add the desired items to your Shopping Cart and use the "Calculate Shipping" feature located directly below your Cart contents. Please remember these shipping charges do not include any duties, customs charges, or brokerage fees that may accompany your shipment; all importation fees assessed by local or national governments are the consumer's responsibility and will not be paid or reimbursed by Wholesale.RallySportDirect.com. By law, Wholesale.RallySportDirect.com is required to list all package contents at the actual purchase price.

Does rallysportdirect.com declare packages?

RallySportDirect.com is required by law to declare all exported packages at invoice value. Any requests we receive for lower invoice valuation will be ignored, and the order will be declared at the full purchase price. It is the customer's responsibility as the importer of record to pay all customs, brokerage, tariff, tax, and duty fees associated with imported shipments. Should you choose to refuse a package rather than pay any import fees, Wholesale.RallySportDirect.com reserves the right to deduct the cost of the return shipment, including customs clearance charges, from your product refund. For more information about international returns, please refer to our Return Policies page.

Does rallysport offer discounts?

All Shipping rates are accurate and current and must be quoted on the online. The RallySport Direct Wholesale department does not offer any promotions or discounts on shipping rates; please refer to the shipping calculator for your shipping options and prices for each shipment.

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