rapha return policy

by Piper Renner Published 2 years ago Updated 1 year ago

Does Rapha have free returns?

Returns and Refunds Rapha offers a free 90-day returns policy for products bought on the Rapha website.

Can you return Rapha in store?

Returns are only accepted online for items purchased directly from We are unable to accept online returns in Rapha Clubhouses. If you have purchased from a Rapha Clubhouse or a third-party retailer, you should return the products directly to the location where they were purchased.

Do Rapha members get discounts?

Members enjoy 20% off selected products.

What company owns Rapha?

RZCRapha was acquired by investment vehicle RZC last August. The sale price was reported to be £200 million, twenty times the annual profits. RZC was founded by two members of the billionaire Walmart dynasty, Steuart and Tom Walton, both grandsons of Sam, the retailer's founder.

How long does Rapha take to ship?

5-7 working days5-7 working days. Your order will be delivered on or before the 5th working day.

How long does Rapha take to deliver?

5-7 working days. Your order will be delivered on or before the 6th working day.

Is Rapha membership worth?

If you're not bothered about their style and you scoff at their pricing, then no: Rapha isn't worth it. But if you love the look of their gear (and you can afford it), Rapha is absolutely worth it.

Is Rapha a good cycling brand?

Rapha occupies a position in the high-end sector of the market and there's no denying that its clothing is expensive, but premium fabrics and construction deliver performance and longevity. I rate their kit highly, but it is not infallible.

How many Rapha members are there?

The Rapha Cycling Club was founded in 2015 to bring cyclists together, and today there are already more than 17,000 members worldwide. Our 21 Clubhouses across Europe, North America and Asia have become hubs for RCC members and local cyclists, offering a café space and stocking the latest products.

Is Rapha going out of business?

Two years after launching its Custom clothing division, British apparel brand Rapha has quietly shut it down.

Did Walmart buy Rapha?

Rapha announced Monday that RZC Investments has purchased a majority share of the cycling apparel company. RZC was founded by Steuart and Tom Walton, grandsons of the late Sam Walton, founder of Walmart. Sky News reports that Rapha sold for 200 million British pounds — about $260,540,000.

Why is Rapha called Rapha?

The company was started in London in early 2004 by Simon Mottram and Luke Scheybeler. Their first products were launched in July of the same year. The name Rapha was taken from the 1960s cycling team Rapha, which was named after the apéritif drink company Saint Raphaël.

Can you cancel order on Rapha?

Amending or Cancelling an Order Please note that once an order has been placed Rapha are unable to amend it. Please set up your return via your account/ Guest checkout return form, and take advantage of our free post returns to return any unwanted items for an exchange or refund.

How long do wiggle returns take?

All refunds will be issued to the original payment method on the order within 3-5 working days of receipt at our warehouse or once the item has been checked by one of our specialists. This does not affect your statutory rights.

How long does it take to return a Rapha item?

If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 90 days old must be sent back to Rapha within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in saleable condition.

What is the data protection act for Rapha Racing?

The collection and storage of personal information submitted to Rapha Racing Limited are governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by email or post, unless you agree to it. Under the Data Protection Act, you retain the right to access and modify any data about you held by Rapha Racing Limited. When you register your name or email address you agree to be governed by Rapha Racing Limited’s terms and conditions.

What is a faulty item in Rapha?

Faulty items will either be replaced, repaired or refunded following evaluation by the Rapha Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty.

How long does it take to cancel a Rapha order?

Rapha will honour such cancellation provided it is made within fourteen (14) days of receiving your items. Notice must be given in writing, either by email or by post to:

What is the Data Protection Act?

Under the Data Protection Act, you retain the right to access and modify any data about you held by Rapha Racing Limited. When you register your name or email address you agree to be governed by Rapha Racing Limited’s terms and conditions.

When does the Rapha draw close?

The draw will close at 23:59 (GMT) on 30th June. The winner will be selected by Rapha 30 days after the draw closing date and notified by email. Rapha Racing Limited reserves the right to alter, amend or foreclose this draw without prior notice in the event that unforeseen circumstances make this unavoidable.

When is the Rapha Cycling Club competition?

Competition opens on Friday 19th June 2021 at 22:00 (BST) and closes on Friday 25th June 2021 at 17:00 (BST). The five winners will be selected at random.

How to contact Rapha?

A. Please send an email to press@rapha.ccdetailing your event. Rapha receives a high volume of sponsorship requests and proposals so please do not be disappointed if we are unable to help.

How long does it take to return a Rapha?

A. You can return any product you receive from Rapha within 30 days of receipt, as long as the item is unused and unwashed. For more information, please visit the returns sectionof the website.

Can you send Rapha products back?

A. You can always send the products back to Rapha in another package but please pack securely and follow the instructions in the returns sectionof the website.

Does Rapha have helmets?

A. Some imagery on the Rapha website shows riders on bicycles who are not wearing helmets. Rapha does not enforce any helmet policy on the riders in its photoshoots other than they adhere to the law of the land. Writer, Rapha model and former professional rider, Tom Southam, tells it like it is after a sequence shot on the Monte Zoncolan:

Can you sign up for a notification on Rapha?

A. As soon as Rapha have an estimated date of delivery you can sign up for a notification on the product page

How long does Rapha offer free returns?

We want you to be totally satisfied with your Rapha products. Rapha offers a free 30-day returns policy for products bought on the Rapha website. Please visit the Rapha returns section for details.

What is Rapha's commitment to quality?

Rapha’s commitment to quality includes exceptional levels of after-sales care from an experienced and dedicated customer service team.

What is the company name of Rapha Racing?

Rapha is a trademark of Rapha Racing Ltd. Registered in England and Wales, company number: 4849594

What is a repair service on Rapha?

A Repair Service is available to rectify some forms of wear and tear or damage resulting from misuse or crashes. For full details visit the Rapha repairs section.

Does Rapha collect personal information?

The collection and storage of personal information submitted to Rapha is governed by the UK Data Protection Act (2003). This means your details will not be divulged to third parties and we will not send you promotional information, by e-mail or post, unless you agree to it.

How long does it take to repair a Rapha clubhouse?

Please note that repairs can take up to 2 weeks to process, once they have been received by our repairs team. For repairs brought in to Rapha Clubhouses, please factor in an extra week (check your local Clubhouse Covid-19 restrictions first).

Does Rapha offer free repair?

Rapha offers free repair service for the lifetime of the product with valid proof of purchase. This service also applies to garments outside the 30 day return policy.

Does Boa have a lifetime guarantee?

BOA provides a lifetime guarantee for any broken dial on a product where it is integrated. Please contact BOA for details of how to get a free replacement kit (including dial, lace, tool & instruction) and guidance on how to repair a broken BOA Fit System.

Does Rapha ship back?

Rapha will ensure goods are shipped back to the customer free of charge using our standard shipping service.

Is secure?

All payments made on the website are encrypted using secure technology and your card details are not retained or visible to Rapha employees.

Is Rapha a close representation?

Every care has been taken to ensure that the descriptions and specifications of Rapha products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Does Rapha have a customs declaration?

In addition, our free returns service continues to operate for all customers, including those in the EU. No duties, taxes or other fees are required to send your return back to us - our carrier will require you to include a customs declaration form with your return. Customers with a Rapha account will be shown the customs declaration on-site, while guests will be sent a customs declaration upon creating a return order.

Is Redeem gift voucher refundable?

If you have a Gift Voucher please enter in the ‘REDEEM A GIFT VOUCHER OR ENTER A DISCOUNT CODE’ box on the basket page and your updated basket value will automatically be calculated. Once purchased Gift Vouchers are non-refundable.

Can you use a promotional code on Redeem?

If you are using a Promotional Code please enter it in the ‘REDEEM A GIFT VOUCHER OR ENTER A DISCOUNT CODE’ box on the basket page. The discount will automatically be calculated. Promotional codes are single-use and may not be used in separate orders, or applied to different products in the case of an exchange. You may only use one Promotional Code on any single order, and codes cannot be stacked or combined in any way.

Can Rapha refund my order?

In the case of errors or omissions on the website Rapha reserve the right to refund your order prior to the goods being despatched.

How long does it take to return a Kroger item?

All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase.

What are the two receipt options?

There are two receipt options: paper receipt or digital receipt. Returns will be refunded to the same payment method that was used to make the purchase. Example: Credit Card, EBT/SNAP Card or Cash. Check purchases should be given back as Cash.

Can Kroger refund WIC?

WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item. Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula.

Can you return baby formula?

Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product). Return of Tobacco, Beer, Wine and Alcohol is governed by local law. Effective July 13, 2020.


Us Shipping

International Shipping


  • We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused and in the same condition in which it was received. Once your return has been received and inspected, we will refund your order in full (minus shipping). If 30 days have gone by since your purchase, we cannot offer you a refund.
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Shipping A Return

  • Be sure to include the original packing slip. Please mail your return to: Rapha International Attn: Merchandise 712 S Main St Joplin, MO 64801 Shipping costs from your original purchase are non-refundable. You are also responsible for covering return shipping costs. If you are shipping an item over $75, you should consider purchasing shipping insurance. We do not guarantee that w…
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  • Once your return has been received and inspected, we will send you an email to let you know the approval of your refund. Your refund will then be processed, and a credit will automatically be applied to your original payment method. Please allow 10 days for us to receive and process your return. Sale items marked “Final Sale” may not be returned or refunded.
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  • We do not offer exchanges. You can always return an item (in accordance with our policy) and place a new order for a different size, color, or product. In the rare occasion that we send you a damaged or defective item, we will happily exchange it for the same item. If this happens, please send us an email at store@rapha.orgso we can resolve the issue immediately!
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Returning A Gift

  • If you received a Rapha House product as a gift, you may return the item within 30 days of purchase for store credit. Please email store@rapha.orgfor more information. Please contact us at store@rapha.orgor call (417) 621-0373 if you have any further questions. Thank you for supporting Rapha International!
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