- Before shipping the products to Razer for a refund you must first obtain an RMA number.
- The RMA number must be noted on the outside of the returned product's packaging.
- The product will be considered returned once the product has been delivered to Razer, the package has been open, and the contents verified.
Full Answer
What is Razer’s returns&refund policy?
Our Returns & Refund Policy is limited to products purchased directly from our Razer Online Store and the procedure for returns must be initiated within 14 days from the date the item was delivered. Please note that for items purchased from other retailers, we can only assist in warranty support.
What is the cut off for returning custom Razer products?
The cut off does not apply to Razer Customs customizable products. Our Returns & Refund Policy is limited to products purchased directly from our Razer Online Store and the procedure for returns must be initiated within 14 days from the date the item was delivered.
What is the warranty period for refurbished Razer products?
Refurbished Products purchased from Razer.com will have the lesser of a 1 year warranty period or the warranty period as stated above. Refurbished products not purchased from Razer.com will have a 90 day warranty period.
Are Razer products guaranteed to be as is?
ALL SOFTWARE AND THIRD PARTY PRODUCTS AND ACCESSORIES PROVIDED WITH THE PRODUCT ARE PROVIDED "AS IS". You assume the entire risk as to the quality, performance, accuracy and effect of such items, and should any prove defective, you, and not Razer, assume the entire cost of all necessary servicing or repair.
Can I return a Razer product?
If you purchased your products from Razer.com: You have 14 days to return your product from the date it was received. The product must be returned in its original condition and packaging. All promotional and bundled products that are part of the order should be returned.
What does Razer do with returns?
A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased. If the procedures herein are not followed, Razer reserves the right to refuse the return of the product on such terms that it may determine at its sole discretion.
How do I return a Razer product under warranty?
Enclose a Valid Proof of Purchase and the reason for the return inside the package. Please visit www.razer.com/warranty for examples of a Valid Proof of Purchase. Send the Product with RMA Number and Valid Proof of Purchase to the Razer support address provided by Razer customer support.
How long do Razer returns take?
Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).
Does Razer pay for return shipping?
Only after Razer receives the package will the item be considered returned. If the item is lost or damaged in transit, Razer will not be held responsible and will not refund any amount to you. The refunded amount will not include the shipping charges for returning the product.
Can you refund Razer gold?
Unfortunately refunds are not possible. We recommend that you upgrade to Razer Gold and utilize your balance(s) before terminating your account with Razer.
How does Razer warranty work?
Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion.
How can you tell a fake Razer Hammerhead Pro v2?
On a Razer Mobile Phone in Settings > System > About phone > Model & hardware If you have the product's original packaging, you can check the barcode to find the serial number. You may also choose a product below for additional details on locating the serial number on your product.
What does convenience return mean?
A convenience yield is an implied return on holding inventories. It is an adjustment to the cost of carry in the non-arbitrage pricing formula for forward prices in markets with trading constraints. Let be the forward price of an asset with initial price and maturity .
What is the RMA no?
RMA is an acronym for Return Material Authorization. A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective.
How do I return Razer products in Canada?
How can I return my items?If you're dissatisfied with an item you have received, you may: Contact Customer Support for a Return Merchandise Authorization (RMA)For details on items eligible for return, how to process a return, and refund information, see Returns and Refunds.
How do I cancel an order on Razer?
To request cancellation of backordered items, please contact Razer Customer Service. If your order cannot be cancelled, you will get an email notification when the order is shipped. You can also look up your order to view the shipping status of your order.
What does convenience return mean?
A convenience yield is an implied return on holding inventories. It is an adjustment to the cost of carry in the non-arbitrage pricing formula for forward prices in markets with trading constraints. Let be the forward price of an asset with initial price and maturity .
What is the RMA no?
RMA is an acronym for Return Material Authorization. A RMA number is assigned to the service order that is created when a customer requests repair, or service of product believed to be defective.
How do I return Razer gold purchases?
Unfortunately, all transactions on the Razer Gold platform are final and cannot be reversed.
How do I exchange a Razer product?
Instructions. Securely pack the item(s) in the original packaging. Please include the original packing slip and a note explaining the reason for your return. Returns must be postmarked within 30 days of original receipt.
How long does it take to get a refund from Razer?
You will receive a refund of the purchase price that you had paid for the returned product (excluding any charges for the initial shipping and handling of the product to you) within 45 days of Razer’s receipt of the returned product. In the event that the procedure herein is not followed, Razer reserves the right to accept the return of the product on such terms that it may determine at its sole discretion.
Where to find RMA number on Razer?
Please note that the RMA number must be noted on the outside of the returned product's package. You will be considered to have returned the said product to Razer if you have delivered the product to a carrier and have taken all necessary steps to ensure that the product is delivered to Razer, including paying all shipping charges in returning the product to Razer. We advise that you select a method of shipping that is traceable.
How long does it take to get a refund from Razer?
You will receive a refund of the purchase price that you paid for the returned item (s) (excluding any shipping and handling costs of the item (s) within 45 days of Razer’s receipt of the returned item (s). Razer is not responsible for lost, tampered, stolen, or delays in return packages.
Is Razer responsible for lost packages?
Razer is not responsible for lost, tampered, stolen, or delays in return packages. If the requirements herein are not followed, Razer reserves the right to accept the return of the item (s) based on terms that it may determine at its sole discretion.
Does Razer take pictures of unopened items?
Razer Support may request pictures of your unopened item (s)
How long does it take to return a Razer?
Whether you’ve bought a Razer product online or from a store near you, the return policy dictates that you need to file a return request within 14 days of receiving the item.
How long does it take for Razer to refund a product?
Once Razer receives the product, its customer service will contact you within three business days to initiate the refund process.
What to do if you buy a Razer from a third party?
If you buy a Razer item from a third-party authorized seller, you have to contact their customer service to get information about how returns and refunds work.
Where is the RMA number on a package?
Before shipping the product, you need to get a Return Merchandise Authorization (RMA) number that should be written on the outside of the item’s packaging
Can you get a refund from Razer?
Have you received a faulty or damaged product? DoNotPay can assist you in demanding a refund and getting your money back in a snap! Use our app to request a refund from Razer by completing the following steps:
What is a Valid Proof of Purchase?
A dated sales receipt from an authorized Razer Dealer or Reseller. The receipt must show the Product description and price.
Why does Razer require a valid Proof of Purchase?
Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products.
Who is authorized to sell Razer Products?
Please see list of authorized Razer resellers. This link is constantly being updated with new resellers. So if you have any questions as to whether or not a dealer is an authorized reseller, please contact us at the following link. Razer currently has no authorized resellers on Ebay or any other online auction sites.
Where can I get Limited Warranty support?
Many answers to common questions and problems can be found within our Knowledge base. If you are unable to find a solution to your problem in our knowledge base articles you can contact our support team. The links to contact support can be found at the bottom of each of the knowledge base articles. Our knowledge base and further support information can be found at support.razer.com.
What if my product is legacy or obsolete?
Owners of Razer products may obtain repair service from Razer for products that are no longer manufactured. Find out which Razer products are eligible.
How to contact Razer about limited warranty?
If the Product is still not functioning properly after making use of these resources, please contact Razer through support.razer.com or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged.
What is a Razer warranty?
Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Razer reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an "end of life" Product model, Razer may (at its sole option) exchange the Product with a functionally equivalent substitute model from Razer's current Product range. Razer has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.
potartopie Active Member
Hi all, I was just wondering what experiences other people have had with the 30 day, no questions asked return policy that the Microsoft Store has.
jaseow Active Member
Do not buy from the microsoft store, buy from the online store. The physical store has a 10% restocking fee while the online store does not.
I am now done buying replacement batteries. I will also no longer spend any of my money towards Razer laptops
I am now done buying replacement batteries. I will also no longer spend any of my money towards Razer laptops.
Size comparison between my Razer Blade 15 and the new Razer Blade 14
Made by redditors, for redditors, to discuss RΛZΞR products. Razer is the world leader in high-performance gaming hardware, software, and systems. Razer support only in the pinned post.
