REI Return Policy
- The REI return policy gives you a year for almost everything. I recently did an REI online order for a pair of New Balance running shoes. ...
- The REI Outlet return policy is identical. Some stores have separate return policies for their outlet stores. ...
- Even if you’ve used or opened your item, you still have a year to return it. ...
Full Answer
What is Rei’s return policy?
Need a different size? Product didn’t work out? We’ve got you covered with our 100% Satisfaction Guarantee and all the details you need for easy returns. We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions .
What is the refund policy for total Rei rewards?
For mail-in returns, the portion of the purchase made with Total REI Rewards will be refunded via check. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return. All online orders using PayPal will be refunded to the original PayPal account.
How long does it take to get a refund from Rei?
All online and phone orders will be refunded to the original payment type—with the exception of Total REI Rewards. Rewards will be refunded by check, which can take up to 3 weeks, starting the day we receive your return.
How do I return items purchased from the REI Co-op used gear site?
For Corporate & Group Sales returns, contact us at 1-800-258-4567 for assistance. For all other return inquiries, please contact us at 1-800-426-4840. Items purchased from the REI Co-op Used Gear site must be returned within 30 days of the purchase date. To do so, you’ll need your order number and the last name associated with your order.
Can I return boots to REI?
If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
What is REI's return policy on shoes?
7. The REI used gear return policy gives you 30 days to do a return. You can save a lot buying REI used gear. I even saw some hiking boots that would've usually been $180 for just over $50 used.
Can you return boots after wearing them?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can you return worn gear to REI?
Yes, you can absolutely return clothing and boots that you've worn but decided you didn't like. As long as the reason for the return is NOT due to normal wear and tear you're good to go.
What does REI stand for?
Recreational Equipment, Inc.REI / Full name
Can you return to Boots without a receipt?
No refunds! To be eligible for an exchange or store credit, the item(s) must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need the original receipt or proof of purchase.
Can you return worn shoes Big 5?
If you are not satisfied with your purchase, simply return to any Big 5 Sporting Goods store in accordance with the following policy. Items must be in original, unworn, unopened, and saleable condition. Proof of purchase is required for all refunds.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
Does REI still honor lifetime warranty?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can you return something because you don't like it?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
When did REI change their return policy?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can I return something to REI without receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
Does Evo have free returns?
Ship your return: Most returns are just $7(plus tax). Excludes oversized items. Most Shoes (casual, skate, running) and Flipflops are FREE! To return freight or other oversized items like Bikes, please Contact Customer Care.
Can REI look up receipts?
Visit your local REI store's Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How do you receive your REI refund?
If you take a product to an REI store, it will normally be refunded using the original payment method. Any refunds over $500 will be refunded by ch...
What happens to returned REI products?
They will normally be sold in one of the many REI garage sales. You may also find them listed as 'used' products on the site.
Can you exchange REI products via mail?
No. If you want an exchange, you will have to go into an REI store.
How strict is the REI return policy?
REI has one of the most generous returns policies in the US. It is very rare that they will decline a refund or exchange, assuming that you are returning within the returns period and meet their rather generous restrictions.
How long do REI refunds take?
It will take around 10-days to receive a refund. This applies whether you go into a store or if you return the products via mail.
Can I return my REI products after 30 days?
Yes. Assuming it is not used equipment nor a restricted item, then you will be able to return the product after 30-days. In many cases, you actually have up to a year to receive a refund on your product.
How long does it take to return a REI item?
Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase . REI’s guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or accidents. If your item has a manufacturing defect in its materials or workmanship, you can return it at any time.
Who is the senior vice president of REI?
Here’s what Tim Spangler, REI’s Senior Vice President, had to say about the change:
Can you return a REI item?
Previously, you could return anything you purchased from REI at any point in time, regardless of when you purchased it.
Can I return my Asolo hiking boots?
After all, Backcountry still offers a 100% return policy and unlimited lifetime warranty. For Backcountry, I can return my Asolo hiking boots that I ’ve used for over 6 years . In fact, I can return them in 30 years, if I want, for a full, 100% refund.
Can you return a REI purchase?
We stand behind everything we sell. If at any time your REI purchase doesn’t meet your expectations, you can return it for a replacement or refund. What’s more, if you’re an REI member, you don’t even need a receipt—we’ll have a record of your purchase.
How to return a REI item?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options: 1 Call at the customer service number 1-800-426-4840 to order a replacement item, and REI will waive any standard shipping charges on your order. Then follow the instructions above to return your original item by mail. 2 Order the replacement and then return the present item by following the above guidelines. Include your replacement order number with your return and REI will refund any standard shipping charges paid on your replacement order. 3 Visit REI store to return your product and purchase a replacement. You can purchase the replacement through store, website, or by calling 1-800-426-4840. The customer desk attendant will help you in placing an order.
Where can I return a REI product?
Returns can be made to any REI store or via mail.
How much cashback does a REI card give?
The card offers many benefits such as 5% cash back at REI store purchases, 2% cashback on mobile wallet purchases, and 1% cashback from transactions done anywhere else.
How long does it take to get a refund from REI?
For REI, your happiness with the product is of utmost importance, and in case the product doesn’t fulfill your criterion, you can easily return it for a replacement or refund of the whole amount within one entire year.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service.
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
What to do if there is a discrepancy in my return?
If there is any discrepancy or issue with the returns, the customer care representatives would call or email you for clarifications, so do ensure you provide the correct contact details .
