REI Return by Self
- Keep everything in its original packaging.
- Include your receipt, invoice, and proof of purchase.
- Place a return shipping label with your name and address on your invoice.
- It is necessary to pay for a return shipping label.
- After that, you can send your package by any shipping service.
- The cost of shipping for the return process is reimbursable.
Full Answer
What is Rei's return policy for items purchased in-store?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics (which must be returned within 90 days of purchase) and REI Garage Sale items (which are sold in-store at our Garage Sale events - these are final sale).
What is Rei’s return policy for outdoor electronics?
These items must be returned within 90 days of purchase. Outdoor electronics include: All sales are final on REI Co-op Memberships, lift tickets, passes and gift cards as noted at the time of purchase. The REI Satisfaction Guarantee policy doesn't cover ordinary wear and tear, or damage caused by improper use or accidents.
Can I get a refund on my Rei purchase?
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions .
Can I return used gear to Rei?
Returning Used Gear. If any of the used products bought from REI sites, doesn’t fulfill your requirement, you can return it within 30 days of purchase. The REI’s Satisfaction Guarantee policy doesn’t cover products having ordinary wear and tear or damage caused due to improper use or accidents. Check more information about REI Used Gear here.
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Can you return a used item to REI?
Used Gear – Anything that you buy used from REI comes with a 30 day return policy.
What is the return policy at REI?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics (which must be returned within 90 days of purchase) and REI Garage Sale items (which are sold in-store at our Garage Sale events - these are final sale).
Are REI products guaranteed for life?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can I return REI after wearing?
Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase. REI's guarantee doesn't cover ordinary wear and tear or damage caused by improper use or accidents.
Can you return at REI without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
What does REI stand for?
Recreational Equipment, Inc.REI / Full name
How long is REI warranty?
REI now limiting returns to one year.
Can REI look up receipts?
Visit your local REI store's Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
Can you return used running shoes to REI?
7. The REI used gear return policy gives you 30 days to do a return. You can save a lot buying REI used gear. I even saw some hiking boots that would've usually been $180 for just over $50 used.
Can you return a harness to REI?
As the title say, REI (and certain other retailers) will destroy all returned load rated climbing gear (not shoes/ etc) regardless of condition. So if you return a belay device in new condition (in the package) it will be destroyed.
Can you return boots after wearing them?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How do you receive your REI refund?
If you take a product to an REI store, it will normally be refunded using the original payment method. Any refunds over $500 will be refunded by ch...
What happens to returned REI products?
They will normally be sold in one of the many REI garage sales. You may also find them listed as 'used' products on the site.
Can you exchange REI products via mail?
No. If you want an exchange, you will have to go into an REI store.
Can you return an online purchase to the store
You can return online purchases directly to an REI store. However, you will need to bring in proof of purchase. If you did not keep the receipt that came with your REI purchase, then you will be able to print the information off from their website. You just need to log in to your account.
How strict is the REI return policy?
REI has one of the most generous returns policies in the US. It is very rare that they will decline a refund or exchange, assuming that you are returning within the returns period and meet their rather generous restrictions.
REI Exchange Policy
The exchange policy at REI is the same as their refund policy. This means that you normally have a full year to return items for an exchange.
REI Refund Policy
REI will issue refunds on all returns that meet their requirements. This means that assuming your product is not a restricted refund item, then it will be:
REI Refund Policy without a receipt
You must always provide a receipt if you want to refund or exchange a product purchased from REI. This is due to their generous returns policy.
Can I return my REI products after 30 days?
Yes. Assuming it is not used equipment nor a restricted item, then you will be able to return the product after 30-days. In many cases, you actually have up to a year to receive a refund on your product.
Are there return exceptions?
There are actually very few exceptions for returning products to REI. This is because their 100% satisfaction guarantee is incredibly broad. That being said, a policy like this couldn’t work without some restrictions.
How to return a REI item?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options: 1 Call at the customer service number 1-800-426-4840 to order a replacement item, and REI will waive any standard shipping charges on your order. Then follow the instructions above to return your original item by mail. 2 Order the replacement and then return the present item by following the above guidelines. Include your replacement order number with your return and REI will refund any standard shipping charges paid on your replacement order. 3 Visit REI store to return your product and purchase a replacement. You can purchase the replacement through store, website, or by calling 1-800-426-4840. The customer desk attendant will help you in placing an order.
How long does it take for Ashley Furniture to refund?
If you return your item online or via store, it can take up to 7-10 business days for the refund to be processed to your original form of payment. Type of payment.
How long can you return a used item to REI?
If any of the used products bought from REI sites, doesn’t fulfill your requirement, you can return it within 30 days of purchase. The REI’s Satisfaction Guarantee policy doesn’t cover products having ordinary wear and tear or damage caused due to improper use or accidents. Check more information about REI Used Gear here.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service.
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
Does REI offer exchanges?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options:
Does REI refund credit card payments?
REI makes the refunds made via online and phone in the original form of payment, i.e., for a credit card payment, you will get the amount credited to the same card. All store purchases which are returned via mail and dividends are refunded by check while in-store returns are refunded to the original form of payment.
What Is the REI Return Policy?
REI provides a 100% satisfaction guarantee for all the products purchased online or in store. This applies to:
Are There Any Non-Returnable REI Items?
REI proposes certain restrictions regarding the product types that can be returned. The existing return policy applies to all items, except for passes, lift tickets, gift cards, and REI Store Garage Sale merchandise.
How To Return the Items According to the REI Returns Policy
Whether you ordered goods via the REI online store, purchased them in a local shop, or got them as a gift, you can return them by:
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How long does it take to return a REI bike?
1. Outdoor Electronics – Things like “activity monitors, GPS-enabled devices, bike trainers, emergency-communication devices, and cameras” must be returned within 90 days of purchase. 2. Used Gear – Anything that you buy used from REI comes with a 30 day return policy.
Can I return an item I bought online?
Yes, just bring the item in for a refund or even exchange to any REI location. Not only can you return online purchases in-store, but you can return any item by mail regardless of whether you bought it online, in-store, or via the phone.
Can you return a REI garage sale item?
Yes, you CANNOT return any REI Garage Sale Merchandise as it’s all final sale. Garage Sale stuff is used and sold “as-is” and if you try to return something it will be mailed back to you.
Can you return a boot you didn't like?
Yes, you can absolutely return clothing and boots that you’ve worn but decided you didn’t like. As long as the reason for the return is NOT due to normal wear and tear you’re good to go. This policy is very generous and essentially lets you “test drive” stuff to see how it fits before you decide to keep it.
Prepare the commercial documents for import ( Outside U.S. Only)
Before sending any items to the U.S. for repair, contact your local customs authority. Procedures for shipment and documentation can vary and some countries require returning goods to be registered with the customs authority prior to being sent.
Safely pack equipment and print mailing label
Please Note: If the product’s RMA issue is not related to the battery, do NOT include the battery with the shipment. Shipping lithium ion batteries internationally can cause additional delays due to tighter airline restrictions.
Send a copy of all completed information to REI
Send a copy of all completed shipping documentation and shipment details to your sales manager (or to rma@reiusa.net ).
