Full Answer
Can I return items to Restoration Hardware Store?
Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage.
Does RH pay for return shipping?
Shipping charges are non-refundable with the exception of damaged or defective merchandise. Return shipping and re-stocking fees may apply. We offer a one-time price adjustment when an original sales receipt or proof of purchase is presented within 30 days of order delivery or purchase from a store.
Can you return custom furniture?
Each manufacturer has a different process surrounding returns and repairs, so it's important to read the terms and conditions. Generally, if custom furniture is faulty, manufacturers will fix this to ensure it is as it should be.
What is a store return policy?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
What is the warranty on Restoration Hardware?
Restoration Hardware Trade warrants to you, the original purchaser, that our products are free of material defects in material and workmanship for three years from delivery if properly stored, handled, assembled, maintained and used under normal conditions.
Do RH members get free shipping?
If you place an order through your local Restoration Hardware store, certain items like hardware and other eligible items ship free. This helps support your store, plus you can speak directly with the employees in-store instead of having to contact customer service in the event that there's a problem with your order.
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
Can I return a sofa if I don't like it?
Can I return a sofa if it's not comfortable? Yes, if you bought it online. Buying a sofa online gives you the right to reject it within 14 days for whatever reason, not just because it's faulty – and then another 14 days to send it back after informing the seller you don't want it.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can you return a product if you don't like it?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What is 30 day return policy?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Do you tip for Restoration Hardware delivery?
Business Insider recommends tipping $5 per professional for furniture delivered and $10 for the delivery of a large item, such as an appliance. They suggest a larger tip of $20 if exceptional service was provided.
How much does it cost to join Restoration Hardware?
For $100 annually — plus taxes — you can join the RH Members Program. It sounds like a lot of coin, but it can be a bargain if you love to shop at Restoration Hardware. That's because members enjoy a slew of perks, including: 25 percent off full-priced merchandise.
How long does Restoration Hardware shipping take?
Call 800.762. 1005 Page 2 SERVICES we ship most orders to arrive via ups in 3-7 business days. stocked furniture will be delivered in 1-2 weeks in most metropolitan areas. Custom orders will arrive in 45-60 days in most metropolitan areas.
Does Restoration Hardware ship to the UK?
Leading US luxury homewares retailer RH (formerly Restoration Hardware) has confirmed its intention to establish an international presence in 2021/22, starting with 5-7 European showrooms, alongside further growth in its home market.
How long does it take to return a product from Amazon?
If you are not completely satisfied with your purchase, please contact us to return or exchange your item (s) within 30 days of the delivery date, with proof of purchase.
How long does it take to return a mattress?
Unopened mattresses and foundations in vendor packaging can be returned within 30 days of the delivery date, with proof of purchase. The delivery fee is non-refundable. Mattresses and foundations cannot be returned or exchanged once vendor packaging is removed.
What happens when you ship a RH order?
For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. See the RH Terms of Use for additional terms that apply to your order. You can also visit My Account for order updates and billing information.
Can special orders be cancelled?
Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item (s) cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order.
Can I return furniture to a gallery?
Unfortunately, galleries cannot accept returns of furniture or other large items. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws.
Can I cancel a special order before shipping?
For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item (s) prior to delivery, your 50% deposit will not be refunded.
Is RH delivery fee refundable?
Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. RH reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
How long does it take to return a product from Amazon?
If you are not completely satisfied with your purchase, please contact us to return or exchange your item (s) within 30 days of the delivery date, with proof of purchase.
How long does it take to return a mattress?
Unopened mattresses and foundations in vendor packaging can be returned within 30 days of the delivery date, with proof of purchase. The delivery fee is non-refundable. Mattresses and foundations cannot be returned or exchanged once vendor packaging is removed.
What happens when you ship a RH order?
For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. See the RH Terms of Use for additional terms that apply to your order. You can also visit My Account for order updates and billing information.
Can special orders be cancelled?
Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item (s) cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order.
Can I return furniture to a gallery?
Unfortunately, galleries cannot accept returns of furniture or other large items. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws.
Can I cancel a special order before shipping?
For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item (s) prior to delivery, your 50% deposit will not be refunded.
Is RH delivery fee refundable?
Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. RH reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
How long does it take to return a product from Amazon?
If you are not completely satisfied with your purchase, please contact us to return or exchange your item (s) within 30 days of the delivery date, with proof of purchase.
How long does it take to return a mattress?
Unopened mattresses and foundations in vendor packaging can be returned within 30 days of the delivery date, with proof of purchase. The delivery fee is non-refundable. Mattresses and foundations cannot be returned or exchanged once vendor packaging is removed.
What happens when you ship a RH order?
For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. See the RH Terms of Use for additional terms that apply to your order. You can also visit My Account for order updates and billing information.
Can special orders be cancelled?
Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item (s) cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order.
Can I return furniture to a gallery?
Unfortunately, galleries cannot accept returns of furniture or other large items. Upon return, your item will be inspected and exchanges, credits or refunds will be issued for the purchase price. Any taxes charged will be refunded in accordance with applicable laws.
Is RH delivery fee refundable?
Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. RH reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
History
The launch of Restoration Hardware dates back to 1979 in California. The company was found by Stephen Gordon when he experienced the unavailability of high quality but affordable hardware. So basically, while restoring a Victorian home, he hit upon the idea of launching his own RH store right outside his house.
Physical Stores
Restoration hardware is based in the US and it hasn’t expanded itself much outside of it. Except for a few states in Canada it has no physical store anywhere else in the world.
Pricing
Restoration Hardware started out as affordable and basic but today it is more of a luxurious and expensive store that produces premium quality furnishings at prices that are considered sky high by most people.
Quality
The opinions on furnishings are often very subjective. What is recognized as the best by one person may be nothing more than crap for the other. We’re saying this because we’ve gone through reviews that were poles apart from each other.
Online Shopping Experience
You must be wondering how the online shopping experience at RH is. And we’re pleased to say that it is quite up to the mark. A good website is the first step towards a satisfactory online shopping experience.
Delivery
Restoration hardware delivers only in the US, Canada, or APO, FPO, and DPO addresses. If you’re located within the radius of their retail stores, then deliveries will not be a problem at all.
Return Policy
Restoration hardware has that mainstream return policy that allows returns within 30 days of the purchase.
What is Restoration Hardware?
Restoration Hardware, or RH, is an upscale home furnishings retailer providing shoppers with furniture, lighting, textiles, rugs, bathware, decor, outdoor, as well as baby, child, and teen furniture . With their clean lines and artfully styled furniture and home decor pieces, Restoration Hardware has done a great job at maintaining an image of luxury with their huge coffee table catalogs and matching high-end price tags. For shoppers with a specific design aesthetic in mind, Restoration Hardware has 3 subcategorized sections of their website: RH Modern for elegant contemporary designs, RH Ski House for a cozy-chic home pieces, and RH Beach House for airy and fluid designs complemented with wood pieces. RH even has trendy restaurants featuring their upscale designs at 8 of their locations including rooftop restaurants at their New York, West Palm, Columbus, and Minneapolis locations. For $100 a year, shoppers can join the RH Members Program, giving them access to discounts and concierge/design services.#N#When it comes to customer experience and sentiment, Restoration Hardware shoppers tend to be happy with the design consultation services and the artfully styled furnishings. Even so, there has been some mixed shopper feedback with regards to the sales experience and perceived quality and durability of certain pieces, particularly in light of the higher price points.
Where are Restoration Hardware items made?
Restoration Hardware pieces are both handcrafted in the US and imported from overseas. They feature materials such as: reclaimed wood and kiln-dried wood, leather, shagreen, down filling and foam, fabrics, and metals such as iron and aluminum.
What is RH bedding?
RH bedding, which includes duvets, sheet sets, shams, coverlets, quilts, pillows, and comforters, tends to feature more muted colors and solid or minimal patterns. A sheet set with 1 flat sheet, 1 fitted sheet, and 2 pillow cases starts at over $200+ and goes up to $1,400+. Restoration Hardware's bedding comes in cotton and linen, ...
1. Try to score a floor model sell-off
The best furniture deals at Restoration Hardware are their floor model sell-offs. Each location usually keeps a list of people who are interested in certain pieces. If you see a floor model piece you love, request to be added to the list.
2. Place orders through your local Restoration Hardware store instead of online
If you order online, you'll have to pay for shipping. If you place an order through your local Restoration Hardware store, certain items like hardware and other eligible items ship free.
3. For larger items not eligible for free shipping, place one order
Shipping cannot be waived on certain items like lighting and furniture, no matter if you order online or through your local Restoration Hardware store. But, there's a flat rate $125 shipping fee on furniture. So order all furniture items as one shipment and you do not have to pay that fee more than once.
4. Bring all returns to the store
Avoid paying for return shipping if a particular item didn't work out. You have a 30-day window to return any purchase to your local Restoration Hardware store, and you won't have to pay for return shipping.
5. Sign up for the RH credit card
Earn points with the RH Card and get rewards to spend in the store. For every $500 you spend, you get $25 Restoration Hardware credit back, which is the same as 5 percent cash back.
6. Shop the sales cycles
Restoration Hardware rarely deeply discounts their items, but if you know the sales cycles, you can save as much money as possible. Sales usually start on Mondays and end on Tuesdays.
8. Shop at a Restoration Hardware outlet
There are 11 Restoration Hardware outlets across the United States. Check here to see if there's one in your area. These outlets sell both products that are being phased out from local Restoration Hardware stores or anything that is not in perfect condition. That might mean a tag is missing or the item is not in its original packaging.
Final Sale & Clearance Items
Special Orders
Monogrammed/Personalized Items
Mattresses/Foundations
Cancellations
- For all orders that are canceled prior to items shipping, no delivery fee will be charged. For special order items, a non-refundable 50% deposit will be taken when the order is placed. If you choose to cancel your special order item(s) prior to delivery, your 50% deposit will not be refunded. Should you decide to cancel a return and keep the item a...
Pricing & Information Disclaimer