The Crocs return policy allows you to initiate the return request by:
- Going to the Order Returns page and stating the order number and the billing name
- Navigating to the My Account page if you have multiple orders
Full Answer
What is Crocs' return policy for damaged items?
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
How do I cancel my Crocs order?
Contact Customer Service at 1-866-306-3179 or by email . Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order. You may cancel an order within 30 minutes of submitting. Orders placed using Crocs Gift Cards cannot be cancelled .
How do I purchase a Crocs gift card?
Gift Card sales are available in the form of e-gift card by clicking here. Both physical and e-gift cards are redeemable on Crocs.com and in stores. All purchased products that are unworn and unwashed have a 45 day return window from the order date. For more information about Crocs Gift Cards, please see gift card terms .
Can I exchange my Crocs for a new pair?
If you received Crocs as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you. You can call us at 1-866-306-3179, email us to get a gift exchange set up. We will need to know the style of the footwear that you will be replacing, the reason for the exchange, and your email address.
Can I return my Crocs after wearing them?
RETURN POLICY Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Where do I return my Crocs to?
1. Package your return with the packing slip inside and the return label outside. 2. Ship package within 14 days* from any post office, FedEx, or UPS location.
How long does Crocs take to refund in store?
Our returns take up to 10-14 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution. If there is a quality issue with your item, click here for our warranty policy.
Can I return Crocs to Macys?
Shipping & Free Returns Returns are accepted at any Macy's store within 90 days from purchase date.
Can I return Crocs to different size?
Items must be in a resalable condition, unworn and with tags still attached. Exchange within 45 days from purchase date. You must show order confirmation email to Crocs staff at the time of exchange. Clearance and online exclusive items cannot be exchanged.
Do Crocs run big or small?
If as a slip-on, I'd round Down - That's because Crocs do appear to run a tad bit large, and you could probably get a perfect slip-on fit. If you want to wear these as clogs with strap down, then you should round UP. I'm wearing my 9s as slip-ons with strap up and as a true size 9, they fit great this way.
Are Crocs supposed to be loose?
They should conform to fit your foot securely with minimal or no slipping as you walk. Your heel should rest securely and the shoe shouldn't ride up and down. Sides, top and arch area of the shoe should comfortably hug your feet. Wiggle room at the front of the shoe – your toes shouldn't touch the front.
How can I make my Crocs bigger?
Just stick a sock in the heel, put on the croc, and blow heated air into the front of it until you feel more comfortable. If you're looking to stretch them out, just put them in the freezer overnight—they'll expand! Do Crocs run small? Yes, Crocs run small.
Do Crocs shrink?
Do Crocs shrink? YES! Owners of Crocs shoes become quite frustrated when they learn (usually after the fact) that Crocs shrink when exposed to high heat. It's true.
Can you return shoes after wearing them?
Many chain shoe stores and online vendors have return policies that specify the shoes must be unworn and in the original packaging. That means that you should only wear them indoors on clean surfaces for a few days before deciding to return them. If they appear to be worn, you may not get a refund or exchange.
How can I shrink my Crocs?
0:247:18HOW TO SHRINK CROCS - YouTubeYouTubeStart of suggested clipEnd of suggested clipWater. And i typically just flip. And um turn them in like three to five minutes. And yeah so i justMoreWater. And i typically just flip. And um turn them in like three to five minutes. And yeah so i just let them sit and turn them flip it over for three to five minutes i try them on.
How are Crocs size?
Crocs use US sizing world-wide on all their footwear. If you have an existing pair you will find the size generally stamped on the soles. The size displayed on the sole no matter what country you buy or bought your Crocs from (e.g. Australia, USA, Singapore, England, New Zealand or other) will always be in US sizes.
How do I claim my warranty from Crocs?
All of Crocs sold on our website are covered under a warranty of 90 days from the date of delivery. For any claims, please contact our friendly Customer Service Team on 022-68353126 (10:00 AM to 6:00 PM) from Monday to Saturday and one of our representatives will be happy to assist you.
How do you recycle Crocs?
How to Recycle Old CrocsRecycle & Donate: Programs Soles4Souls will swiftly take your old Crocs off your hands. The company collects new and used shoes and directly donates them to people in need in over 127 countries. ... Gardening: Old Crocs make for great gardening tools. ... Storage: Crocs are a great storage tool.
How do I contact Crocs customer service?
Crocs Customer Care No. 022-6835 3126ECommerce.S.shopcrocs.in.
What is the address of Crocs headquarters?
Broomfield, COCrocs / HeadquartersBroomfield is a consolidated city and county located in the U.S. state of Colorado. Broomfield has a consolidated government which operates under Article XX, Sections 10-13 of the Constitution of the State of Colorado. Wikipedia
Are All Crocs Products Eligible for a Refund or an Exchange?
According to the Crocs return policy, you can’t return goods that fall into these categories:
How To Return Crocs Products
Take the unwanted products to a Crocs shop and talk to the authorized staff member or the store manager. They should take the item and start the procedure.
Why Sending a Return Request via DoNotPay Benefits You?
DoNotPay ensures you don’t spend a single moment in vain when filing a refund or an exchange request. Saving money is an additional perk.
Can DoNotPay Help You Return Products to Other Sellers?
Use DoNotPay to file a refund or exchange request to any merchant. You can explore the return policies of some popular vendors in the following table:
Order Information and Tracking
Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In .
Canceling or Changing an Order
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
Returns
Item (s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Shipping Damage
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Unable to Locate Shipment
If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.
Gift Exchange
If you received Crocs as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you.
Reporting Counterfeit or Fake Products
If you are unsure if a product you have seen or purchased is counterfeit, please contact us . Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products
How long is the warranty on electric gifts?
Electric items given as a promotional gift may be accompanied by a limited manufacturer’s warranty for one year from the date of the order. All warranty guidelines and processes would apply to these items. Promotional gifts and items which are not warranted are given “as is”.
How long does it take to get a return from Greenion?
If return request is approved, all returns must be mailed in within 7 business days. All sales are final and no refunds or exchanges will be accepted for promotional items, and non-warranty items (such as, but not limited to, Accessories, Brushes and Combs, and Greenion Hair Care).
Can you redeem coupons on a site wide sale?
Orders placed during a site-wide or special promotional sale will not be eligible for exchanges, substitutions or refunds. Discounted items may not qualify for special offers such as free shipping or promotional gifts. Coupon codes will not be redeemable on discounted products.
Can you return water damaged items?
Water damaged items are not covered under warranty and cannot be returned or exchanged. CROC/Turbo Ion, Inc. is not responsible for any items that are lost or stolen while in transit. CROC/Turbo Ion, Inc. is also not responsible for items sent to an incorrect address, items not claimed within a timely matter (as deemed by the shipping company) ...
Can you return a sale wide discount?
Items purchased during sale wide discount are not refundable and cannot be returned unless defective. Customs Fees and VAT (Value Added Tax) Customs Fees and VAT (Value Added Tax). If there are customs fees and VAT, they must be paid by you when the package reaches your destination country.
Does CrocUSA charge taxes?
CROCUSA.com is not responsible for any sales taxes, VAT, customs duties or other taxes charged by your customs department. These charges are your responsibility and will vary from country to country. You have 14 days to request a return or exchange (electronics only)
