Return By Mail
- If there is damage to an item upon delivery, call our contact center immediately at 1-800-527-8029 for assistance.
- Please read the information on your original packing slip.
- Pack the item securely. ...
- If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
Full Answer
How long do I have to return my Kay Jewelers purchase?
If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or kay.com. You may also exchange it within 90 days of purchase at any Kay Jewelers .*
Can I return or exchange my Kay watch?
You may also exchange it within 90 days of purchase at any Kay Jewelers .* Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.*
How do I return a Kay item?
Start The Process Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great!
What is outlet's return policy for jewelry and watches?
Outlet jewelry exchanges and returns may be made within 30 days of purchase, providing merchandise is in unaltered, as-purchased condition. Watch exchanges and returns may be made within 30 days of purchase, if unworn (refer to Watch Assurance Plan).
Does Kay Jewelers have a return policy?
We Make it Easy to Make it Right. Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you'd rather exchange your purchase for something new, great!
Can I return Kay Jewelers to any store?
If you purchased your item online, you can return your item to any KAY or KAY Outlet store. If there is no store near you, you may return the item by mail. Returns to the store must include the original packing slip with the item.
Can I return an engagement ring?
Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase. When you decide to return the ring, you should include the original ring documents. You need to include receipts, certificates, maintenance records, appraisals, and ring box with the engagement ring, itself.
Can you return a ring after its been resized?
Returning resized or repaired rings will depend on the company, but many will allow it as long as there is no other signs of wear and it is returned within the specified return period. Always approach the relator about any repairs necessary before looking elsewhere.
Do Kay Jewelers have real diamonds?
They sell diamond rings, earrings, necklaces, bracelets and many other types of jewelry. It has been reported by many customers that their diamonds are not real and are actually just costume jewelry (fake).
What do I do if I don't like my engagement ring?
Exchange or Return It. If your partner purchased the ring new, head back to the jeweler together. You could keep the center stone and have it changed to a different setting, or spend the afternoon trying on rings together until you find a completely new style that you both love.
What's your return policy on rings?
Ring offers a 30-day refund policy from the date you receive your order to request a full refund.
Is it OK to ask for an engagement ring back?
If the receiver breaks off the engagement, he can ask for the ring back. Most states, however, view an engagement ring as a semi-contract, or a “conditional gift.” In this view, the ring is given with the understanding that the couple will get married in the future and symbolizes a verbal contract.
Is Kay Jewelers good quality?
They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.
Can I return an engagement ring to Jared?
RETURNS & EXCHANGES You can return or exchange your item at any Jared store for up to 30 days after purchase (shipped). * We can handle a return at Jared.com but exchanges must be done at one of our stores.
Is Kay Jewelers lifetime warranty transferable?
LIMITATION ON TRANSFER: This Plan may not be transferred, and is only for the benefit of the original purchaser or gift recipient and all holders of this Plan are subject to the terms and conditions contained herein.
How long does it take Kays to size a ring?
Most processing times are about one day, but for some purchases, processing time can take up to 7 days. For rings that require resizing, please allow for 12 days.
How long does it take to get a refund from a company?
Cash refunds over $200 are made by check issued from the corporate office within 21 days. Charge credits are issued to the original purchaser on the account to which the item was charged.
How long does it take to return a watch?
Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.
Can I return an item to Kay?
If you purchased your item online, you can return your item to any Kay or Kay store. If there is no store near you, you may return the item by mail.
Kay Return Policy in a Nutshell
Kay’s return policy specifies mandatory requirements you have to meet for a return. These differ depending on the product category. The company will consider your request if you submit it:
What Is the Company Refund Policy?
If you prefer a refund, you will receive money to the original payment method. The exceptions apply if:
How To Return Kay Jewelers Goods
Visit any Kay store, bring your item, and talk to the manager or another authorized staff member. They will complete the procedure.
Request a Return With DoNotPay
You don’t need to go through a complicated and lengthy return procedure to claim your customer rights. Sign up for DoNotPay and do the following:
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How long do you have to return a Helzberg watch?
If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.
How long does it take to return a watch?
Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.
Can you return flammable liquids to Amazon?
Hazardous materials, including flammable liquids or gases are not returnable to Amazon. Contact the manufacturer directly for service, warranty, return, and refund information. Jewelry and watch items with a value of $75 or more should be returned using a trackable shipping method.
Is shipping charge refundable at Helzberg?
Shipping charges are non-refundable. If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.
Can I return wine to Amazon?
While most wine is not returnable, contact the seller to learn more about their return policy. Pre-Paid Phone or Game Cards. Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Amazon.
Can you return a Pandora gift card?
PANDORA Gift cards cannot be refunded in store for cash*. Please return to your local PANDORA store for any product related queries and retain your original receipt to guarantee the manufacturing warranty on your product. Care and cleaning information for PANDORA products can be found at www.pandora.net.
