Time Frames for all Return Requests:
- Once your item is delivered, you have 15 days to request a return (or 30 days for POWERBots and vacuums ).
- Once the return has been requested, you have 15 days to send your return back to Samsung.
- Items picked up at Best Buy stores must be returned directly to a Best Buy store within 15 days.
Full Answer
What is the Samsung online store return policy?
What is the Samsung Online Store return policy? Orders are returnable if they are incorrect. An “incorrect” item means the item delivered is not what you ordered (i.e. the model or colour is different from what is indicated on the order confirmation or there are missing items or parts inside the packaging).
How long does it take to return a Samsung Galaxy device?
(iii) within 14 days for change of mind should you wish to return Smartphones, Tablets, Watches, Galaxy Buds and Mobile Accessories only.
Can I return a Samsung Galaxy phone to Best Buy?
NOTE: For Samsung purchases picked up at Best Buy, you don't have to return the item to the same store that you picked it up from. You can return it to any participating Best Buy store. Orders picked up from a Samsung store must be returned directly to the same Samsung store within 15 days.
How long does it take for Samsung to refund my money?
Once your refund request has been accepted and the returned item received and approved for refund, Samsung will return the funds to your original payment method. Banks may then take an additional 2-5 business days to process the initiated refund before it appears in your bank account.
Can you return a galaxy watch?
Once your item is delivered, you have 15 days to request a return (or 30 days for POWERBots and vacuums). Once the return has been requested, you have 15 days to send your return back to Samsung.
How long do I have to return a Samsung watch?
15 daysReturns & Refunds You will have 15 days from the time you picked up your order to return it.
Does Samsung has free return?
Returns & Refunds Samsung.com offers free returns. If you choose to return something, be sure to start a return on your My Orders page to get a prepaid return label.
Can I return Samsung phone if I opened it?
If you change your mind and decide to return the item(s), you may arrange for a return within 14 days from the date of delivery and subject to the item(s) being unopened and sealed in its original packaging. Returns shall be rejected if box is opened and/or seal is broken.
Does Samsung have a restocking fee?
Please note that you may be charged a 15% Restocking Fee for non-defective returned items.
Can I return a Samsung watch to Best Buy?
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID.
Can I return my Samsung phone after 30 days?
Samsung offers consumers a 30-day money back guarantee. Requesting a refund from this retailer involves an easy online process that requires only the entry of the order number and the customer's email address to be implemented.
How long does Samsung take to process refunds?
If you are eligible to receive a refund, the refund can take up to 21 business days from receipt of the item(s) at our warehouse. However, the refund period may vary depending on the payment method and subject to processing duration of the payment agency.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
How can I return a product?
The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.
Can I return my Samsung phone after 30 days?
Samsung offers consumers a 30-day money back guarantee. Requesting a refund from this retailer involves an easy online process that requires only the entry of the order number and the customer's email address to be implemented.
How do I get a refund on Samsung?
The information below applies only to returns made from Samsung.com, and does not include in-store returns, including Samsung Experience Stores and Best Buy stores....Request the Return/Refund:Go to My Orders.Click RETURN next to the item you want to return. ... Select your reason for return.Click CONTINUE.More items...
What is Best Buy's return policy on smart watches?
The return/exchange period is 15 days from the original day of purchase. If would have 30 days if you have Elite status and 45 days if you have Elite Plus status.
Will Best Buy accept returns after 15 days?
How Many Days Do I Have to Return Something? Cell Phones and Devices with a Carrier Contract – 14 days for everyone. Wedding Registry Items – 60 days from date of purchase. Everything Else (like 99% of the stuff they sell) – 15 days for regular Best Buy customers.
What is the Samsung Online Store return policy?
Orders are returnable if they are incorrect. An “incorrect” item means the item delivered is not what you ordered (i.e. the model or colour is different from what is indicated on the order confirmation or there are missing items or parts inside the packaging).
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Returns & Refunds
After completing the steps above, print the shipping label and tape it to the box.
How do I request a return, and how much time do I have to make the request?
After completing the steps above, print the shipping label and tape it to the box.
How to contact Samsung support?
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Is Samsung warranty non US?
Non-US Product. If your device is intended for sale by Samsung outside the United States only, it is not covered by Samsung’s US limited warranty. The device may be covered by a warranty applicable in another country. If repair service is requested in the US it may be repaired at a cost, if it is repairable.
Returns & Refunds
The information below applies only to returns made from Samsung.com, and does not include in-store returns, including Samsung Experience Stores and Best Buy stores. For information about in-store returns, please visit Requesting a Refund from an In-Store Purchase.
How do I request a refund, and when and how can I expect to receive it?
The information below applies only to returns made from Samsung.com, and does not include in-store returns, including Samsung Experience Stores and Best Buy stores. For information about in-store returns, please visit Requesting a Refund from an In-Store Purchase.