How can I contact sefamerve support?
We will help you if you can share your order number or contact information with us at support@sefamerve.com in order to support you and ensure your satisfaction with the subject you have mentioned. Just rubbish I’m not going to buy…
Where do I put my return policy on my website?
If you take a look at the two popular e-commerce websites, eBay and AliExpress you can see that they pack all of their policies in the footer section of their websites. You also have the option to provide the link to the refund/return policy in the customer service section, which again, you can link in the footer of your home or landing page.
Can I return a product to a store?
Some stores allow customers to get similar products or get a store credit in the value of the purchased item, while others return the cash spent on the product. At last, you will have to specify who will pay for the return shipping.
What to Include in a Refund policy?
People don't have a tendency to read long and boring legal documents online. On the other hand, you have to provide all the necessary information.
Why a “No Refunds” Policy is Usually Bad for Business?
A “ no refunds policy ” is generally a bad idea if you do any business, especially if it’s online. Here are the main reasons to consider when you are thinking about whether you should have a “no refunds” policy:
Why a “Money-back Guarantee” Policy Can be Good for Businesses?
One of the main concerns of online shoppers is if they will be able to get their money back if they are not satisfied with the product or service. Shopping online is quite different than in a retail store.
Where to Display a Refund Policy?
Generally, you want to include a link to your refund policy in the footer of your website so that it’s accessible from any page. If you take a look at the two popular e-commerce websites, eBay and AliExpress you can see that they pack all of their policies in the footer section of their websites.
Can You Copy a Refund Policy From Another Website?
Plagiarizing is a terrible idea if you want to create a return and refund policy that will actually work.
Can You Use a Refund Policy Template?
You may certainly use a refund policy template as a starting point when crafting your own policy. However, you may not be aware of all the laws in your country or may simply forget to include certain clauses that could affect how refunds are processed.
What are a Refund and Return/Exchange Policies?
In a majority of counties, there are laws that protect the rights of the consumers. These laws dictate the bare minimum of a refund and return policy that you have to abide by.
Where is my order
Assalamualaikum I have put an order 1 Week ago and the App is saying the same thing "In progress". My order Number is 31916039. I'd like to know where my package is and when it will arrive here. It would be nice to receive a clear answer. Thank you.
Order cancelled but no refund given!
I've cancelled my order and didn't receive any cancellation email. I messaged them through whatsap with no response and then I emailed them again with no answer. I need my refund ASAP please My order no is 31567561
Never again
I ordered almost 5 weeks ago. I even forgot what I ordered. The state of the shipment is " SHIPMENT NOT YET RECEIVED OR PROCESSED" .this is insane.
Very angry.. From same responses everyday will never repeat this experience!!!
Hi! First order with safa merve was suer got my order on time and happy with quality..... Next order was from 14/07 / 2021 but still waiting till now.... Whene talk with them via whatsup always got robotic answers... It's been a month now i need my order i will travel and i need them.... My order number is 31346769..... I live in belguim....
Where is my order
They never reply!! I am trying to contact them via WhatsApp but I received no reply !!! I just wanna know if my order was already sent!!! order N 31364294! I can’t even track my order!!!
Good customer service dealing with refunds and questions
I ordered a dress from them which arrived promptly but one sleeve was missing an accessory. I reported this to them and got a refund within a week. I was worried it might take longer because it’s overseas, foreign language etc. But that didn’t happen.
PLEASE READ & DO NOT ORDER
I recently started praying Alhamdulillah and ordered two prayer jilbab dresses in the start of RAMADAN. I received an email from Hermes that they had the parcel but Sefamerve stated that my address was wrong WHICH it wasnt. However it was Hermes who lost the package it seems which happens so..
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How long does it take for a refund to be processed?
Once we receive your returned item we will notify you and start with the Refund Process immediately. However, it may take up to 14 days for your bank to process the payment and to reflect it into your account.
What happens if my order is cancelled and has not been shipped?
If your cancelled order has not been shipped yet, the full amount paid including shipping fee will be refunded.
Can you refund a payment in installments?
For payments made in installments, your refund value will be divided and refunded in monthly installments. However, since it’s a bank related service, your bank should determine the procedure, not Modanisa.
Does PayPal send back refunds?
For Paypal Customers, refund will be sent back to your Paypal accout that was used for the purchase.
Can you return surgical masks?
However, if these products have; you can return it within 14 days from the date of delivery.
Can you return cash on delivery?
Please note that the cash on delivery fee will not be refunded if cash on delivery was the method of payment chosen for that specific order. If you do not return all items in your order, the shipping costs will not be refunded.
Can you return a product that does not meet the health and hygiene requirements?
You will not have the right to return any products that do not meet the health and hygiene conditions. Returns found to be in such situation will not be accepted. You can start your return process from our Easy Return Center section after logging in to your account.