Full Answer
What is Selfridges’ refund policy?
What is Selfridges’ refund policy? We want you to be able to buy with confidence. That is why we are happy to offer a full refund if you are not 100% happy with your purchase, provided that you return it in a saleable condition within 28 days along with proof of purchase.
How do I return my order to Selfridges?
Returning a selfridges.com order is easy. Just fill in your returns form (so that we can identify your order) and visit returns.selfridges.com to arrange a complimentary collection.
What is the return policy for items purchased after 7 December?
For anything purchased after 7 December, the normal 28 day returns policy applies. We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. Store and online purchases can be returned to any of our four stores for a full refund or exchange within 28 days.
How do I return a rental car to Selfridges?
– Selfridges Rental How do I return my rental? Rentals should be returned in the original reusable packaging using the pre-paid returns label found inside and in accordance with the accompanying returns instructions. You are responsible for safely returning your rented item (s) no later than the final date of your rental period.
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns.
Is Selfridge free return?
We hope you love your purchase but if you've changed your mind, no problem – all returns are complimentary. Store and online purchases can be returned to any of our four stores for a full refund or exchange within 28 days.
Can I return something I just bought?
Often, you can return an item for a full refund if you have a receipt. You might also want to exchange the item or ask for store credit. However, the store ultimately decides whether to take the item back and whether to give you something in return.
How do I return something purchased?
You will likely need the receipt or invoice to return the item for a full refund. Some stores will refund without a receipt, but others may only give a replacement or store credit. Collect the item. Bring the item to the store, along with all original packing materials and accessories.
Is it cheaper to buy from Selfridges?
Around 65% of the products were cheaper in Selfridges than in the European test stores which included Galeries Lafayette in Paris and La Rinascente in Milan. The research also included specialist fashion stores and smaller own-brand boutiques both in Paris and Milan.
How do I get free delivery from Selfridges?
Tell us what you thinkFree delivery when you spend £150 - Enter code UKFREEDEL.New season, just landed - Shop now.Sign up to Selfridges+ for free deliveries.Free delivery when you spend £150 - Enter code UKFREEDEL.New season, just landed - Shop now.Sign up to Selfridges+ for free deliveries.
Can I return a product if I'm not happy with it?
You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.
What is the best excuse to return an item?
Here are some of the most common reasons for returns, and what you can do about them:#1 | The Customer Bought the Wrong Item.#2 | The Product is No Longer Needed.#3 | The Product Didn't Match the Description.#4 | A Gift Purchase Was Incorrect.#5 | The Product Was Damaged Upon Arrival.More items...•
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Can I return goods after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can I return something online that I bought in store?
Returns are usually a viable option, but shipping an order back to the retailer can be a hassle, especially if the product won't fit in your mailbox. Can you return something you bought online in-store instead? Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats.
How long does it take for a Selfridges refund?
Our refund will be issued to your original payment card within five days of us receiving the returned item(s). However, some payment providers can take up to 14 days to credit your account. When the return is processed, we'll send you an email confirming your refund.
Does Selfridges do student discount?
Up to 60% off Sale | Selfridges Student Discounts.
Does Selfridges do price matching?
Does Selfridges price match? They are unable to offer a price matching service at this time. To guarantee that you only pay the lowest possible price for your items, we recommend that you apply a Selfridges discount code or voucher from our page at checkout.
Who owns Selfridges?
Wittington InvestmentsSelfridges GroupSelfridges/Parent organizations
Which items can I order for Click & Collect?
Nearly all our products are available to order Click & Collect – look out for our Click & Collect icon in the product details to be sure. Some of o...
When will my order be ready to collect?
Orders placed before 10pm may be available for collection from 12pm the next day, or simply select a collection date that suits you up to seven day...
Where should I go to collect my order?
Select to Click & Collect from any of our stores. Select a collection date most convenient to you. For more information about Click & Collect locat...
What do I need to bring with me when I collect my order?
Click & Collect orders will be kept for seven days from the collection date you've selected. After seven days your order will be cancelled and you...
What do I need to bring with me when I collect my order?
When collecting your Click & Collect order or collecting on behalf of someone else you will need to bring: A copy of the 'Ready to Collect' email....
Is there a charge for store collection?
No, Click & Collect is a complimentary delivery service.
What happens if I don’t want to keep my order?
You will be able to return any Click & Collect order for a full refund within 28 days of collecting it. To do this, you can register the return onl...
What if I miss my collection date and time slot?
We don’t want you to miss out on something extraordinary, so we'll keep your order for seven days. If your order isn’t collected within seven days,...
Can I collect an order on behalf of someone else?
Yes, you can. To collect an order on someone else's behalf, please make sure you bring: A copy of the 'Ready to Collect' email. Don't worry if you...
Can I try my order on when I pick it up and then return if not right?
You will be able to try your order on in store after you have collected it. If an item is not quite right, we will be able to exchange or refund th...
How long does it take to receive a Selfridges gift card?
6.1 We will send a Selfridges electronic gift card (the “Selfridges eGift Card”) within forty-eight (48 hours) of sending the Purchase Confirmation Email. We shall issue the Selfridges eGift Card to the value of the Offer Price and all amounts shall be in pound sterling
How old do you have to be to enter the prize draw at Selfridges?
3. The Prize Draw is open to Selfridges Customers who have completed Selfridges’ Customer Survey (the “ Customer Survey ”) and are over 18 years old.
How long does it take to draw a winner for a selfridges?
One (1) winner will be drawn at random from all entries for each monthly Prize Draw by a member of the Selfridges’ Head Office team within fourteen (14) days of the closing of the relevant Prize Draw (the “ Winner ”). In all matters, the decision of Selfridges shall be final and no correspondence or discussion shall be entered into in this regard.
What is a click and collect?
Selfridges 'Click & Collect' is a complimentary collection service available in all our stores. Orders placed using our 'Click and Collect' service will be treated as a UK Order and will include UK VAT.
How long does it take to cancel a contract of sale?
You have a statutory right to cancel your contract of sale at any time up to fourteen (14) days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. You need to return the item within twenty eight (28) days after the day on which you receive or collect your Order in order to receive a refund. For information on refunds please see our Returns Policy.
Does Selfridges offer staff discount?
Selfridges employees ordering products from the Platforms, and who are entitled to staff discount, agree that they have read and adhere to the Terms and Conditions of the Selfridges staff discount policy. Employees with any questions about this discount policy please contact your HR department.
Can Selfridges deliver alcohol?
There may be instances where due to restrictions (legal or otherwise) or practices in relation to a Product, we are prevented from being able to deliver it to you (for example age- or country-restricted products such as alcohol). Selfridges shall not be held liable in relation to any Product that we are unable to sell or deliver to you as a result of such restrictions. Please refer to the Product Description of your selected Product (s) to see if any restrictions apply. In the event that a restriction is enforced after you have placed your Order with us, we will do our utmost to notify you as soon as reasonably practicable.
International delivery
With almost everything on selfridges.com available for International Delivery, you can send your order to 130 countries or regions around the world, including North America, Australia, the Middle East and China.
Online Returns
If you would like to organise a complimentary return via our courier service simply follow our returns portal link below. In just a few steps, we’ll have it sorted. Easy!
Store Returns
Store and online purchases can be returned to any of our four stores for a full refund or exchange within 28 days.
How to contact Selfridges?
If, however, you would prefer this pick-up to be arranged on your behalf, please send an email to resellfridges@selfridges.com or call us on +44 (0) 800 123 400, or if calling from abroad, dial +44 (0) 20 7160 6222, between 8am – 11pm, with the following information: 1.
How long does it take to get a quote from Selfridges?
From the date of submission, quotes may take up to four days to be confirmed. If you have not received a quote after this time, please send an email to resellfridges@selfridges.com or call us on +44 (0) 800 123 400, or if calling from abroad +44 (0) 20 7160 6222 between 8am – 11pm.
