Return Policy
- Orders placed on shop.shiseido.com.my cannot be cancelled once order has been confirmed.
- While the Shiseido Malaysia follows a strict quality control procedure, all items sold in shop.shiseido.com.my are non-returnable or non-refundable.
- Only damaged and wrongly delivered items will be accepted.
Full Answer
What is Shiseido Cosmetics’ purchase policy?
Shiseido Cosmetics sells and ships products to end user customers only through our Website, and application, and Customer Service Call Center. You may not purchase for resale. You may not purchase more than 6 units of a single item in one transaction and/or within a 24 hour window.
How do I contact Shiseido customer service?
For questions or help, please call Shiseido Customer Service at (866) 758 5966 or email us at customerservice@shiseidousa.com.
Does Shiseido have a loyalty or rewards program?
Shiseido does not currently have a loyalty program. 3. Do you test on animals? Shiseido ended animal testing for cosmetic products and quasi-drugs for the development in and after April 2013 by establishing internal safety regulations based on alternative methods. 4. How do I check the status of my order?
What are the trademarks on the Shiseido website?
The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of Shiseido Cosmetics, our affiliates, partners or licensors, in the United States and other countries, and are protected by United States and international trademark laws.
Can you return Shiseido?
Return Policy If you receive product(s) that does not meet your expectations, simply return the gently used product(s) within 30 days of receipt. Currently, we are unable to offer exchanges. Items purchased on Shiseido.com cannot be returned or exchanged at retailers that sell Shiseido Cosmetics.
Does Shiseido have free returns?
You will not be charged, as Shiseido is pleased to offer free returns. You may track your return package at www.fedex.com/us using the tracking number on the pre-paid return label slip.
Can cosmetic products be returned?
As long as you have proof of purchase, you can exchange an open or used product for an item of equal or greater value within 21 days. Target: Yes, "most" opened beauty products can be returned to Target within 90 days of receipt or up to 120 days if you bought it on your REDcard.
How do I return an order?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Can you return opened perfume to Macy's?
Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.
Will Macy's accept return after 180 days?
Macy's gives you a liberal 90 days to return items. Their policy used to be 180 days but was cut in half in 2019. They state that “items being returned must be in their original condition.” The one big exception is cosmetics and fragrances as they can be in “gently used” condition.
Does Sephora throw away unused returns?
It's important to note that policies seem to vary by store—or by when the individual was employed by Sephora. Another user explained that in their experience, unused products get thrown out. "Even if someone says they didn't use it, we can't put it back on the shelf.
Can I return opened makeup to shoppers?
Exchanges will ONLY be offered if the original is defective, after opening, with receipt and within the 30-day return period from original date of purchase. A refund will be offered only on unopened original package, with a receipt and within the 30-day return period from original date of purchase.
Can I return used makeup to Sephora?
Returns Policy If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases.
Can I return an online order in-store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
What items are non returnable?
Non-Returnable ItemsPerfumes and Fragrances.Skin Care Products.Makeup and Nail Care Products.Personal Grooming Products.Aromatherapy and Massage Products.Vitamins and Supplements.Medical Supplies and Equipment.Dental Care Products.More items...
How do I get a refund from online purchases?
File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors. Use our sample letter. You must dispute the error within 60 days of the date your first statement with the error on it was sent to you.
What company owns Shiseido?
In 2021, Shiseido sold its personal care business to a company held by British equity firm CVC Capital Partners, Shiseido also transferred all of its domestic personal care businesses to its Fine Today Shiseido subsidiary and was sold to CVC after the completion in July 2021.
What is the best Shiseido skin care line?
15 Best Shiseido Skin Care Products You Should Try Before 2022 EndsBest Quick-Absorbing Formula:Shiseido Benefiance WrinkleResist24 Intensive Eye Contour Cream. ... Best Blendable Option:Shiseido Benefiance WrinkleResist24 Night Cream. ... Best Dermatologist Tested:Shiseido Benefiance Extra Creamy Cleansing Foam. ... 4 .More items...•
Does Shiseido have an expiration date?
Unopened products typically last for around 3 years if they have been stored in cool dry conditions, though this may vary on a product by product basis. Products which have been opened are best if used within a certain time frame depending on the product. Please look for the period after opening symbol on each product.
Is Shiseido safe to use?
Shiseido's products are manufactured by using the ingredients that have been clearly demonstrated as “safe” in relation to the amount of use and the part of the body to which they are applied.
What is the authority of an arbitrator?
The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the Arbitration Rules, and these Terms and Conditions.
How to contact Shiseido?
For questions or help, please call Shiseido Customer Service at (866) 758 5966 or email us at customerservice@shiseidousa.com.
When will Shiseido's 2021 contest end?
The Contest will begin on or about July 15, 2021 and end on September 30, 2021 (the “Contest Period”). Shiseido’s (“Sponsor”) computer is the official time-keeping device for this Contest.
When was Shiseido last updated?
Last Updated July 14, 2021. Welcome to the Shiseido Cosmetics website, www.shiseido.com (the “Website”). Shiseido Cosmetics provides the content and services available on the Website to you subject to the following terms and conditions (“Terms and Conditions”). Please read these Terms and Conditions carefully before using the Website.
Can Shiseido cancel an order?
Shiseido Cosmetics reserves the right to revise pricing errors in its catalogs or its website and to cancel any order you have placed if there was an error concerning the price or availability of any item you ordered when you placed the order, even if you have received an order confirmation.
