- We can only refund the original form of payment.
- We cannot issue a refund for the original outbound shipping charge.
- If you choose to exchange, please keep in mind that we will refund or charge for the difference in the price of the item that you choose to exchange.
Full Answer
Can I exchange or return my Pillow after 90 days?
After the 90 days no exchanges can be made. A return with money back refund can only be made within the original orders first 30 days. An Exchange must be requested from our customer service team via phone (1-800-720-6973) or email (sleepbetter@pillows.com) The Exchange must be requested within 90 days of purchase.
How do I Return my Pillow for a refund?
If you would like to return your order for a refund, please request a return within 30 days of receiving your order. You can request a return by calling 1-800-720-6973 or email us at sleepbetter@pillows.com. We cannot guarantee a return if you are outside of the 30 day mark.
Where is the Sutera pillow sold?
The Sutera Pillow is sold through the Sutera website and Amazon. Sutera ships within the United States, Canada, Australia, the United Kingdom, France, and Germany. Shipping is free within the contiguous United States for orders over $50.
How long does it take for Sutera to ship?
The Sutera Pillow is sold through the Sutera website and Amazon. Sutera ships within the United States, Canada, Australia, the United Kingdom, France, and Germany. Shipping is free within the contiguous United States for orders over $50. Orders are typically processed within two business days. Delivery may take between 7 and 14 business days.
Can Sutera pillow be returned?
Your order is covered by our 30-Day Satisfaction Guarantee. If for any reason you are unhappy during the first 30 days after receiving the merchandise, then simply contact our customer care team @ 949-561-1019 to initiate the return process. Our live customer care team will be happy to serve you ...
How do I contact Sutera pillow?
Our live customer care team will be happy to serve you 24 hours a day, 7 days a week @ 949-561-1019. You can also send us an email to questions@sleepsutera.com. We increased our staff and have a dedicated customer support team readily available.
Can you put a pillowcase on a Sutera pillow?
Sutera Specs: The Neck pillow is made of memory foam The slow-rebound memory foam keeps the shape of the pillow. High and low curved surfaces at both ends provide a custom fit to satisfy various sleepers. Removable zippered pillowcase (rayon/polyester) for washing (machine washable) prevents stains.
Can I wash my Sutera pillow?
Your Sutera pillow comes with a removable cover for easy cleaning and maintenance. To clean the cover, simply unzip, remove, and wash on a cold setting. We recommend spot cleaning the memory pillow when necessary.
Is Sutera a legitimate company?
Faulty website, false advertising for pricing, lack of ability for customer service to handle issues appropriately, no escalation path. This company should not be accredited by **** or by BBB. Sleep Sutera is not a legitimate company.
Is Sutera an American company?
We are a proud American company, based in Newport Beach, California. While our products are currently assembled overseas, we conceptualize, design, develop, and test right here in the United States.
Why does my Sutera pillow stink?
Synthetic foams often have smells that remain from the manufacturing process. Because of this, the Sutera may have a slight initial odor. Those who are sensitive to odors may want to leave the pillow in a well-ventilated room until it has aired out, which should take a few hours to a few days at most.
Are Sutera pillows made in China?
We are a proud American family-owned business, based in Newport Beach, California. While our products are currently assembled throughout manufacturing partners in the USA and Asia, we conceptualize, design, develop, and test all our products right here in the United States.
Which way do you sleep on Sutera pillow?
3:155:33Sutera Dream Deep Sleep Pillow Unboxing & First Look - YouTubeYouTubeStart of suggested clipEnd of suggested clipThey give a little bit of like a cavity right here can you all see that and that's where yourMoreThey give a little bit of like a cavity right here can you all see that and that's where your shoulders would be so that this part would actually be up. And on your like your clavicle.
How do you clean Sutera?
Keeping the Sutera scrub clean is incredibly easy: just wash with soap and water, then hang to dry. Unlike loofahs — which allow bacteria, mold, and mildew to build-up — Sutera's nylon fibers are naturally resistant to germs and odors.
How long do memory foam pillows last?
2-3 yearsThe average lifespan of a memory foam pillow is 2-3 years, which is longer than down alternative pillows but not as long as down, latex, or buckwheat pillows. Even the best memory foam pillows eventually lose their integrity.
How do you sleep with a Dosaze pillow?
0:233:07Dosaze Pillow Review by Chiropractor - YouTubeYouTubeStart of suggested clipEnd of suggested clipHow it's thicker over here compared to this side this is the part that goes against your headboard.MoreHow it's thicker over here compared to this side this is the part that goes against your headboard. And again your shoulders rest up against here if you're sleeping on your side.
How do you sleep with a Dosaze pillow?
0:233:07Dosaze Pillow Review by Chiropractor - YouTubeYouTubeStart of suggested clipEnd of suggested clipHow it's thicker over here compared to this side this is the part that goes against your headboard.MoreHow it's thicker over here compared to this side this is the part that goes against your headboard. And again your shoulders rest up against here if you're sleeping on your side.
How do you use a Sutera pillow?
2:065:33Sutera Dream Deep Sleep Pillow Unboxing & First Look - YouTubeYouTubeStart of suggested clipEnd of suggested clipDesign of sutera's orthopedic contour pillow gives ergonomic. Support for the back neck andMoreDesign of sutera's orthopedic contour pillow gives ergonomic. Support for the back neck and shoulders this revolutionary shape assists to relieve tension.
How to return sleepbetter pillow?
You can request a return by calling 1-800-720-6973 or email us at sleepbetter@pillows.com. We cannot guarantee a return if you are outside of the 30 day mark. Our customer service team will provide a return shipping label to use for returning your order. Please drop off your return at any UPS store or location. Return products must be in “Like New” condition. See below for more information.
What is Pillows.com?
Pillows.com is dedicated to helping our customers find the perfect pillow or bedding! We understand that it can be challenging to shop for pillows online so we have a return and exchange program for you. Our Sleep Experts are committed to finding the bedding that gets you the great night of sleep you deserve.
How long does it take to get a refund from Sleep Experts?
Please contact our Sleep Experts within 30 days and request a refund on your original form of payment. Once the item is shipped back and inspected, you will receive the refund.
How to contact Sleepbetter?
An Exchange must be requested from our customer service team via phone (1-800-720-6973) or email (sleepbetter@pillows.com)
Who is responsible for return shipping if incorrect item is shipped back to us?
If the incorrect item is shipped back to us, the customer is responsible for return shipping.
Can you return a 40% discount?
All Promotional Products that are Discounted 40% or More and Special Promotional Sales, i.e Buy One Get One Free Sales are FINAL SALE ITEMS. They cannot be returned or exchanged.
Can we refund a payment?
We can only refund the original form of payment.
Sutera Pillow Review Breakdown
Materials and Options
- The Sutera Pillow and the Lavender Zen Pillow each come in one size, and they measure slightly smaller than standard pillow dimensions. While both pillows are made of memory foam, they differ in shape, loft, and construction. Sutera Pillows
Pricing Information
- Orthopedic pillows are usually more expensive than other varieties, typically costing between $40 and $200. The Sutera Pillow falls toward the lower end of this average price range. Price variations between models can be attributed to differences in size, materials, and quality. Rather than focusing solely on a pillow’s price, customers should keep...
Pillow Performance Ratings
- Several key factors typically matter most when it comes to pillow performance. Durability, shape retention, conforming, and temperature controlcan all impact the comfort and usability of a model. The Sutera Pillow performs well overall. Our testers found its strengths to be shape retention and conforming. Since the Sutera gets its support from a solid piece of memory foam, …