What is Swarovski Optik's return policy?
All products purchased from the Online Shop may not be returned at local SWAROVSKI OPTIK retailers. Please note that our policy is to credit your credit card for returned products. An exchanged or new item (s) will not be sent to you unless a new order is placed via the Online Shop.
How do I Reserve a Swarovski product?
We may give you the option of checking the availability of certain Products and reserving Products in specified Swarovski Stores through the Website (“Click & Reserve”). If the Product is available, it will be reserved for you for two (2) business days from notification to you, in accordance with Section 2.3.
Where do I Send my Swarovski digital business return?
Return address: Swarovski Digital Business USA Inc. Attn: eCom Returns 7830 National Turnpike. Louisville, KY 40214, USA. 4. Take the parcel, together with the original, filled-in return form to the nearest post office and send it by standard mail. Please keep a copy of your postal transaction slip for your reference.
Does Swarovski Crystal Online Save my credit card information?
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing. If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations.
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What is the return policy for Swarovski?
There are no refunds for change of mind, but Swarovski is pleased to offer an exchange. Change of mind exchanges for products in saleable condition (in its original packaging, unworn, unused and as sold) can be made within 30 days of purchase with a satisfactory proof of purchase.
Do Swarovski crystals look like diamonds?
Swarovski Crystal is commonly referred to as Simulated Diamond or Imitation Diamond because its rich beautiful details so closely resemble genuine Diamonds.
Does Swarovski appreciate in value?
They may look beautiful because of their finely cut crystals, but on the resale market, Swarovski crystals are not worth much because glass crystals are just not inherently valuable. The Swarovski brand has endured over a century and competed against the likes of Tiffany & Co.
Are Swarovski crystals a good investment?
Swarovski crystal uphold their resale value. Due to their demanding design standards and lasting popularity, Swarovski crystals hold their value quite well, making them a favorite among designers and jewelry aficionados.
Why is Swarovski so expensive?
If Swarovski is more or less a glass, then why is it so expensive? Well, this is because of the production process and precision required in creating a Swarovski crystal.
Which is better cubic zirconia or Swarovski?
Simply put, Swarovski Zirconia is a better variant of Cubic Zirconia. It's also more expensive, however, as it bears the Swarovski brand and is of a higher quality.
Is Swarovski a luxury brand?
There is a range of brands under Swarovski. Atelier Swarovski, for example, partners with prominent luxury fashion designers such as Karl Lagerfeld and Jason Wu to produce luxury clothing. Schonbek is aimed at producing crystal chandeliers.
Can I return Swarovski in store?
All online returns (except for Git Cards, Creators Lab products and Swarovski Masks (due to hygiene reasons) will be accepted in all participating Swarovski Click & Collect stores. Please find your nearest participant store by using our store finder.
Can you resell Swarovski?
Any commercial resale or distribution of Swarovski products sold on the Website is strictly prohibited. Swarovski reserves the right to limit the number of products (or the number of a particular SKU) that may be sold to a customer.
Why are Swarovski crystals being discontinued?
We have confirmed that Swarovski is making changes to their internal structure and will limit the sale of Swarovski crystals to select luxury branding partners. Dreamtime Creations will continue to purchase and sell Swarovski crystals through September of 2021.
Can Swarovski be resold?
Like any numbered or limited edition item, a certificate of authenticity is integral to resale value. The number on the certificate must match the number on crystals precisely. Like original packaging, there is no substitute or replacement.
Is Swarovski crystal just glass?
While Swarovski won't reveal its secretive manufacturing process, we know that Swarovski crystals are made of quartz sand and natural minerals. The actual product is a form of man-made glass, with a 32% concentration of lead.
Is Swarovski diamond or crystal?
Swarovski Diamonds are in fact Simulated Diamonds that are made by Swarovski and called their Pure Brilliance Collection. It is the first simulated diamond to adhere to the Gemological Institute of America (GIA) rigorous standards for grading diamond cut quality.
How can you tell the difference between crystal and diamond?
How To Tell The Difference Between Crystal And DiamondDiamond is a rare and most complex occurring mineral. ... On the other hand, crystal is a solid material whose atoms and molecules are arranged in a lattice. ... Diamonds are naturally occurring. ... While diamonds reflect a lot of light, crystals don't.More items...•
How can you tell a Swarovski crystal?
SWAROVSKI will always come with official packaging and an authenticity card. A genuine SWAROVSKI item will be flawless so when you look inside the crystal, you will not see any bubbles. If you do see a bubble, the item is definitely a fake.
Are Swarovski crystals real gemstones?
Swarovski Crystal isn't a gemstone or even a crystal it's a form of glass that's made at high temperatures by melting silicon oxide powders with lead to form what is known as lead crystal.
What is the step 3 of the checkout process?
Gift Cards are entered on step 3 of the checkout process and are considered to be a form of payment. If the gift card is not accepted, please check the following: - The 16 digit gift card number is entered correctly. The correct PIN number has been applied. You are not entering a money off or discount voucher code.
Why does Swarovski use cookies?
Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.
What is a Proposition 65 warning?
A Proposition 65 warning means one of two things: (1) the business has evaluated the exposure and has concluded that it exceeds the “no significant risk” level; or (2) the business has chosen to provide a warning simply based on its knowledge about the presence of a listed chemical without attempting to evaluate the level of exposure. Swarovski is providing a warning based on our knowledge about the presence of one or more listed chemicals without attempting to evaluate the level of exposure. The exposure level for the chemicals contained in Swarovski products may be well within the “no significant risk” range, however, out of an abundance of caution, Swarovski has elected to place the Proposition 65 warning on its products.
How many items can you put on a wish list?
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
What is Prop 65?
California’s Safe Drinking Water and Toxic Enforcement Act of 1986, more generally referred to as “Proposition 65” or “Prop 65,” is a law unique to California. The law requires all businesses doing business in California to provide warnings if a product contains any of the more than 935 naturally occurring or synthetic chemicals that the State of California has determined to cause cancer or reproductive harm. The warning signs and labels are meant to warn consumers of possible exposure before they frequent an establishment or purchase a product.
How to get a return label for Swarovski?
STEP 1: To register your return, please go to returns.swarovski.com to get your return label / QR Code. STEP 2: Enter your online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label. STEP 3:
Can you return items in a Swarovski box?
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
How long is the warranty on Swarovski?
For Swarovski in the US and the Swarovski Online Shop in the US, we offer a one year warranty for Jewelry and Accessories and a two year warranty for all other products. ANY WARRANTY IMPLIED BY STATE LAW ON THIS PRODUCT IS ALSO LIMITED IN DURATION TO THE LENGTH OF THIS EXPRESS WARRANTY. Some states, including New Jersey, do not allow limitations on how long an implied warranty lasts. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you.
What is Swarovski Crystal Business?
Swarovski Crystal Business (Swarovski) defines its basic principles to conduct business in a lawful and ethical manner and to support the right of all individuals to be free from slavery in the workplace.
How long does it take to cancel a Swarovski purchase?
Right to cancel the purchase. You may cancel this purchase for any reason up to two weeks following your receipt of the ordered products. If you cancel this purchase, Swarovski will, upon receipt of the returned products, refund or credit any payments you have made for the ordered products.
How old do you have to be to buy Swarovski?
Swarovski only sells Products to adults over the age of 18 through the Website who can purchase its Products using an approved method of payment, which Swarovski, in its sole discretion, may change from time to time. By purchasing a product using the Website, you represent to Swarovski that you are legally an adult and that you are authorized to make the purchase using the payment information you provide. If you are under 18 years of age, then do not use this Website or purchase Products without the consent of your parent or guardian. When you use this Website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer. You agree to accept responsibility for all activities that occur on your computer relating to any use of the Website or any purchase of Swarovski's Products through your computer. If We have reason to believe that you do not fulfill any of these requirements, We reserve the right to cancel your order.
What do you need to collect from a Swarovski store?
When you are collecting Products you have purchased via “Click & Collect” you are required to bring to the Swarovski Store original photographic proof of your identity (such as a driver’s license) together with your payment card used to place the order (if applicable). Note that the option to collect Products in a Swarovski Store is only available from certain specified Swarovski Stores.
What is the content of Swarovski?
Content included on or comprising the Website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "content") are protected by copyrights, trademarks, patent or other proprietary rights. All content is copyrighted as a collective work under the U.S. copyright laws and Swarovski owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement and enhancement of such content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the content, in whole or in part.
Can you cancel a Swarovski order?
Any such errors in product specifications, descriptions, and pricing will be corrected when discovered and Swarovski reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, Swarovski will inform you of the error at which time you may cancel or reaffirm your order at your option.
How long does it take to get a refund from Swarovski Optik?
SWAROVSKI OPTIK's top priority is to satisfy all its customers. Items purchased in the Online Shop may be refunded up to 14 days after their receipt. Unfortunately, no returns will be accepted after this date.
Can you use peel off label on return parcel?
Please use the peel off label attached to the delivery slip for your return parcel and send by standard uninsured mail. Please keep a copy of your postal transaction slip for your reference.
Is Swarovski Optik maintenance free?
Thanks to the high standard of quality and first-class workmanship, SWAROVSKI OPTIK Products are virtually maintenance and repair-free.
Can you use peel off label on return parcel?
Please use the peel off label attached to the delivery slip for your return parcel and send by standard uninsured mail. Please keep a copy of your postal transaction slip for your reference.
