t mobile iphone return policy

by Leonard Powlowski Published 2 years ago Updated 1 year ago

Retail store returns

  • You have 14 days to return a device purchased at a store.
  • You can go to any T-Mobile store to return a device.
  • A restocking fee may be charged for the return.
  • Bring proof of purchase such as an emailed or printed receipt.

Full Answer

What is the return policy for T Mobile?

  • You must return your Device in its original package with all original contents, undamaged and in good working condition with no material alterations to the Device’s hardware or software.
  • Accessories or other items received as part of a promotional offer (e.g. ...
  • Limited edition and some other Devices may not be refunded or exchanged.

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How to return T Mobile phone?

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What is the best T Mobile phone?

Best T-Mobile 5G smartphones at a glance; Best T-Mobile 5G phone overall: Apple iPhone 12 Pro; Best 5G Android phone: Samsung Galaxy S21 Ultra; Best value 5G phone: Samsung Galaxy S20 FE

Can I replace my iPhone at a Tmobile store?

You can use an extra T-Mobile phone or other compatible device with your service. We can help you replace your device with a new one. See your device purchase options. Restore service. When you're ready to restore service or if you believe your device is incorrectly listed as lost or stolen, give us a call at 1-800-937-8997.


Can you return a phone to T-Mobile after 14 days?

T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

Can I return an iPhone after using it?

Standard Return Policy In that unlikely event, we invite you to review the following terms related to returning a product. For iPhone returns (not purchased in volume), you may return your undamaged iPhone with its included accessories within 14 days from the date you received the product.

How long do you have to return a new phone to T-Mobile?

within 14 daysReturn your device at any T-Mobile store within 14 days. A restocking fee will be charged for the return. Bring proof of purchase such as an emailed or printed receipt.

How much is a restocking fee at T-Mobile?

You may also be required to pay a restocking fee based on the Full Retail Price (“FRP”) of the Device as follows: $70 for devices with a FRP of $600 or more; $40 for devices with a FRP between $300-$599; and $20 for devices with a FRP of less than $300. Prepaid services, e-coupons, and gift cards are non-refundable.

Can I return Iphone after 14 days?

Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Can I return a phone if I don't like it?

If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.

Can you return a Mobile phone once opened?

Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.

Can I exchange my iphone for a different color?

Within 14 days days of purchase you can return it for a refund and then buy a different color. Good luck finding one. If you purchased the phone within the last 14 days you can simply return it and buy a new one; but you may have to wait for availability.

How much is a restocking fee?

about 15 percent to 20 percentA number of companies charge “restocking fees” that that are often about 15 percent to 20 percent but can go much higher.

Can I return my iPhone after 30 days?

Standard Return Policy You have 14 calendar days to return an item from the date you received it. Only items that have been purchased directly from Apple, either online or at an Apple Retail Store, can be returned to Apple.

Can I sell my phone back to T-Mobile?

If your phone has any value, you have two ways to trade in the device: Trade in at a T-Mobile store: For the easiest trade-in experience, we encourage you to go to one of our stores to trade in your old device for a new one. Store locator.

How do I get a refund from T-Mobile?

To request a payment refund, contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and able to verify the account. Payments older than 12 months from the date of request are not eligible for refunds.

Can I return Apple products if opened?

Standard Returns to Apple Retail If the item is returned in the original box with included accessories, we will exchange it or offer a refund. Opened software, memory and other media can be exchanged for the same item, but cannot be returned for a refund.

Can I exchange an Apple product after 14 days?

Answer: A: If purchased directly from Apple, you have a generous 14-day period within which to return an unwanted device for exchange or refund. This period may sometimes be extended, to a specific date, to accommodate items purchased during a holiday period - such as Christmas/New Year.

What happens returned Iphone?

They get sent off to the factory. Where they are checked for the problem then disassembled. Useable parts are then used to remanufacture phones. They don't just simply turn around and resell returns as used refurbished phones.

Does Apple have a restocking fee?

In the U.S. Apple does not charge restocking fees for open-box returns. They only require that for returns, all items are repackaged with all the cords, adapters and documentation that were included when you received it.

How long do you have to return a phone?

You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:

How to return a phone that you bought online?

To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.

What charges do you pay when cancelling a phone service?

Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.

How to return only one phone?

If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.

Does T Mobile cover shipping in the original box?

Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.

Does T Mobile have a return label?

To ensure the process runs as smoothly as possible, we will get you a return label at no extra charge!

Does T Mobile have an item return request?

To help you handle returns with ease, our AI-powered app is enhanced with a cool feature— Item Return Request! If you want to avoid all the tedious steps to complete a return with T-Mobile, you should::

How long does it take to get a refund from T Mobile?

T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.

How long does it take to return a SIM card?

However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).

What happens if you can't verify your purchase?

If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.

What is required to return merchandise?

The returned merchandise must be in original packaging with all parts, paperwork and accessories.

How long does it take to exchange a product?

Want to exchange your items? You can exchange your products within 14–20 days of purchase. Remember that the shipping costs have to be paid by you.

How to find a T Mobile store?

Firstly, you need to visit the nearest T Mobile store. You can locate the nearest store by visiting the company’s store locator.

What is T Mobile?

T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.

What is a T mobile?

T-mobile is the brand name used by the mobile communications subsidiaries of the German telecommunications company. T Mobile has such a big collection of cellular phones, tablets, PCs, wireless PDAs, and other mobile accessories.

How long does it take for a refund to be processed by USPS?

Your refund will be arriving by USPS ground mail within 10 business days from the approval date

Does T-Mobile Provide Refund?

The requirement for a refund and the time frame you can expect will vary based on the refund method.

When is Apple's return policy?

All purchases made after December 25, 2019, are subject to the Standard Return Policy. Apple’s iPhone return policy is the same every year. So keep this in mind. If you want a little more flexibility, consider buying your iPhone then.

How long does Apple return?

Apple’s policy is the same as above, 14-days, undamaged, and repackaged. However, Apple does have a special holiday return policy:

What happens if you don't sell your iPhone?

If they don’t sell it in that amount of time, they get a refund and hold onto their old phones. This is a good way to get a discount on your upgrade. You can get much more security with Buyback Boss when you sell your phone. Instead, buy your new iPhone then click here to see how much we’ll buy your old iPhone for.

How long does it take for an Amazon iPhone to be refunded?

With this guarantee, you are eligible for a replacement or refund within 90 days of receiving the product if it does not work as expected.

How long does it take to exchange an iPhone with AT&T?

You will need your receipt. And, you may have to pay a restocking fee of $50. With AT&T, you can exchange your iPhone within 30 days of purchase. Be sure to check carrier early termination fees.

What happens if you return an iPhone because of a defect?

If you are returning because of a manufacturing defect, that will fall under AppleCare. The same rules apply except you’ll have the option of a replacement iPhone or a refund.

How long does it take to return an Apple product?

Apple’s policy is the same as above, 14-days, undamaged, and repackaged. However, Apple does have a special holiday return policy: 1 Items purchased at the Apple Online Store that are received between November 15, 2019 and December 25, 2019, may be returned through January 8, 2020. 2 All purchases made after December 25, 2019, are subject to the Standard Return Policy.

How long does it take to return a device?

Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.

Is a device upgrade refundable?

Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.

Is T&T a flat fee?

You are correct regarding these matters (although T&T Only is a flat $25 /mo. - no AutoPay discount is available on this plan). I highly recommend performing these "trial purchases" through a store; although the restocking fee will apply, having a specific rep that can be "in the know" and help you through the process saves more stress than simply getting it online/over the phone.

Does Tmobile charge for first month?

According to tmobile return policy is doesn’t state anything about paying first month and according to 611 it wouldn’t cost anything but the $25 restock fee do a flip phone (also stated on tmobile return policy)

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