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Does The RealReal have a return policy?
What is your return policy? Returns must be requested within 14 days of in-store purchase or original shipment date of online orders. All items must be received by The RealReal within 21 days of in-store purchase or original shipment date.
Does The RealReal refund shipping?
We recommend a return shipping method that allows you to track the package to make sure it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.
How much do you get back from The RealReal?
How much can consigners earn? As far as commissions are concerned, The RealReal uses a tiered structure where commissions vary based on the type of items being sold, and the dollar amount of net sales. For items $1,500 or less, The RealReal offers a 55% commission, for example, while it pays up to 85% on fine watches.
Does The RealReal sell used items?
Luxury consignment sales. Shop for pre-owned designer handbags, shoes, jewelry and more | The RealReal.
Is The RealReal trustworthy?
With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 100+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
Is The RealReal a good deal?
The RealReal has a consumer rating of 3.67 stars from 4,857 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with The RealReal most frequently mention customer service, great experience and fast delivery. The RealReal ranks 4th among Discount Clothing sites.
How quickly do items sell on The RealReal?
Pricing. Skoda explains, “We aim to be fully transparent regarding the item's resale value. It is in both of our interests to sell at the highest possible price within 30 days to ensure the consignors are getting paid as soon as possible. Our pricings are based on algorithms, item type, age, condition.”
How much of a cut does The RealReal take?
The site's “terms and conditions” stipulate that Real Real can discount anything placed for sale on the site by 20% — immediately. Thus, if you're selling a product that's, say, worth $200, that cuts your take by $40. They take another 50% commission on the remaining $160 sales price.
Who is the owner of The RealReal?
Julie WainwrightThe RealReal / CEOJulie L. Wainwright is an e-commerce entrepreneur. She is the founder and CEO of The RealReal, an online marketplace for authenticated luxury consignment. Wikipedia
What happens if your item doesn't sell on The RealReal?
If your items have not sold within 365 days after acceptance, you can request that they be returned to you at our cost, or that they be donated to a charity of our choice. Was this article helpful?
How do you cancel an order on real?
To find out if your order is eligible for cancellation, please contact customer service at customerservice@therealreal.com or 855.435. 5893 ext. 1. If the 15 minute cancellation window has passed, you can initiate a return for eligible items once you receive your order.
How does real real ship?
We ship all orders to a United States address via UPS. An additional $5 fee will be applied to orders shipped to Hawaii and Alaska.
How long does it take The RealReal to authenticate?
between 10-15 daysSign up to receive a one-time code and drop-off items to sell with The RealReal at your convenience. Once we receive your items, they will be authenticated, photographed, priced and included in your profile under My Sales. This process usually takes between 10-15 days.
What does on hold mean The RealReal?
We allow you to hold items in your cart for 20 minutes so you can consider your purchase and continue shopping. We aim to allow all shoppers the chance to buy their favorite items, and because there is only one of each item on The RealReal, we cannot allow items to be held indefinitely.
How long does it take to process a high value order?
High value orders, or orders shipping to an address other than the billing address, require approximately 2 additional processing days. High value orders include orders with any item over $1,000, or multiple orders that have been placed within a 24 hour period totaling $1000.
Does Platinum have 2 day shipping?
Artwork and Furniture that is oversized may require a longer lead time. Home and Art items are excluded from the 2-day shipping for Platinum members. Costs vary by the value and size of an item. You can determine shipping costs for a specific item during the checkout process before making a purchase.
How long does it take to get a RealReal commission payment?
The timing of processing and delivering Commission payments will vary by the payment method you select but will typically take at least two business days.
What happens if you find a counterfeit item on RealReal?
If The RealReal determines at any time that an item of Property is counterfeit, The RealReal shall notify you that it has made such a determination and you will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to The RealReal.
How long is the consignment period for RealReal?
The " Consignment Period " for each item of Property begins on the date The RealReal Accepts the item for consignment and ends 365 days thereafter, even if this Agreement has been terminated during that time by you or The RealReal. At any time during the Consignment Period, and subject to this provision, you may request in writing that The RealReal return the item (a " Return Request "), so long as the item has not already been Sold. Once The RealReal receives your Return Request, it will use commercially reasonable efforts to remove the item from therealreal.com (the " Site ") and from any of our retail store locations if applicable, before it is sold. It is your responsibility to ensure that The RealReal has your most current contact information and mailing address.
Does RealReal still own property?
This means that you, not The RealReal, will still own the Property, even after you transfer physical possession of the Property to The RealReal. After The RealReal receives or picks up Property from you, The RealReal will send you an email in accordance with " Notices " at Section 19 below confirming the items of Property received.
Does RealReal have to pay commissions?
If there is a dispute between you and The RealReal, The RealReal shall have no obligation to pay any Commissions or other amounts due to you, including without limitation, amounts unrelated to the dispute, unless and until the dispute is resolved.
How long does it take to get a refund from a company?
Refund Policy. All apparel items can be returned with a Return Merchandise Authorization number that must be requested online within 14 days of the shipment date , and the items must be physically returned within 21 days of the shipment date.
Does Amazon have control over the sale price?
Generally speaking this company seems to receive mixed reviews, with many customers upset that the company has complete control over the sale price which means that sellers often don't get the return on their sale they wish to receive.
Can you use RealReal Consignment?
Moral lesson, don't use The RealReal's consignment service unless you want your valuable clothing lost somewhere out there. Instead, go use a reliable consignment service like thredUP or just donate your clothing to Goodwill. Helpful (1) Theresa October 06, 2019.