All custom made orders are not eligible for return. All returns are subject to the discretion of The Secret Label, but rest assured, as we value the satisfaction of our customers above everything else! A payment refund will be initiated in the unfortunate event of the package getting lost in transit.
Full Answer
What is the return policy at Victoria’s secret?
Victoria’s Secret Exchange Policy You can return up to $250 worth of items without a receipt in 90 days, and you will receive store credit or item replacements. If you want to exchange a wrong, faulty, or differently sized or colored item, you need to call Victoria’s Secret customer support at 1-800-411-5116.
What is your review of the secret label?
The Secret Label is the greatest brand I ever shopped with! Excellent customer service with a great range of products! I appreciate them for the early shipment that I’d requested. The product was 100% what I wanted! Ty! Ordered two outfits from here to the UK and LOVED the service!
Do you offer international return shipping for your store credit notes?
Store-credit notes are valid for 3 years from the date of issue. We offer international return shipping for $35, please click here to purchase your shipping label. At checkout enter the address the item will be picked up from and once you finalise the order, our team will send you your shipping label.
How do I return an item from my online order?
Click ‘ My Orders ’ section of my account and simply click ‘Return’ next to the order you’d like to return. At this point, you’ll be directed to our Returns portal where you can select your return courier and purchase a label. Returns are chargeable £3.50.
What are the payment options?
We accept payments from all of the major debit and credit card providers including VISA, Mastercard, Maestro and American Express. You may be promp...
When will my payment be captured?
When using a debit or credit card we capture the funds almost immediately. This might not show on your statement for up to 3 days dependent on your...
Why has my card been declined?
There are several reasons that your card issuer may be stopping you from placing an order. This may include; the card has expired, some of the deta...
Why have I received multiple order numbers and emails when I've paid for all my items together?
If you’ve ordered items from different marketplace sellers, you’ll be receiving a delivery from each of the respective marketplace sellers. You’ll...
Can I amend or cancel my order once it’s been placed?
If your payment, address or contact details have changed, you should update us before you place the order; you can do this at checkout. As your ord...
How much will delivery cost?
Absolutely nothing! To provide an even wider and exciting range of goods, we’ve partnered with amazing brands & marketplace sellers from around the...
What courier do you use and how long will it take?
Each marketplace seller will have carefully selected their own couriers to ensure their products get to you safely and efficiently. Although our ma...
Why am I receiving more than one delivery?
If you’ve purchased multiple items from different brands, you’ll receive a parcel from each of them. Don’t worry, you’ll get a confirmation email a...
Where do you deliver?
At the moment we deliver to the United Kingdom, however, we're always working to get our great value products to customers around the world. The Se...
My delivery has taken longer than expected
If for some reason we foresee your order taking longer to get to you than we originally thought, we’ll alert you by email as soon as we can. If you...
How long do you have to return an item to Amazon?
Incomplete, torn, worn, soiled items or any item that appears to have been used will not be accepted. You have 60 days from the date of purchase to return your order to the seller.
What is non returnable?
Men’s and women’s underwear and swimwear, except bras. Piercing jewellery. Opened cosmetics , perfumes and skincare. Any items specifically marked as non-returnable.
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Returning any product is impossible without knowing the ins and outs of the company’s return policy. We’ll provide this knowledge, and if you sign up for DoNotPay, we’ll even request returns in your stead from companies, such as:
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