TileBar Shipping & Returns
- You must request an RMA (Return Merchandise Authorization) form by emailing returns@tilebar.com. Returns will not be accepted without the form. ...
- In order for us to continue to be able to offer affordable shipping options, a 15% restocking fee is assessed on all returns.
- TileBar doesn't pay for return shipping. ...
Full Answer
What is the return policy for field tile?
A refund will be issued for active* products returned in the same condition they were received within ninety (90) days of the date the goods were received by the Buyer. Field tile must be returned in factory sealed, full box quantities only unless sold as a sample.
Can I get a refund on a tile shop gift card?
Third-party gift cards: The Tile Shop cannot process refunds onto third-party gift cards of any type, including those offered by major credit card providers. In the event a third-party gift card was used for the original purchase, a refund will be issued in the form of a Tile Shop gift card.
How do I cancel an order at Tile Shop?
The Buyer may call a Tile Shop sales representative or visit a local store to cancel an order or any part of an order that has not yet been received by the Buyer. Orders cancelled prior to shipping will never assess a penalty.
What is the return policy for products?
Products must be returned in the same unit of measure as purchased (e.g. pallet, box, or each). Field tile must be returned in sealed, full box quantities unless purchased as a sample as indicated on the sales receipt. Liquid and powder products must remain unopened and in sellable condition to be eligible for return.
How do I return to Tilebar?
We are happy to accept returns within 365 days of your purchase. All returns require an RMA number. You can receive one by email at returns@tilebar.com. Please note that RMA #s are only good for 15 days after they are issued.
Can you return tile to tile shop?
The Tile Shop allows you ninety (90) days to return unused tile, and we won't penalize you with a restocking fee.
Can you return samples at Tilebar?
Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.
Are Tilebar samples full size?
WHY TILEBAR SAMPLES. Delivery was fast and the samples a generous size so that you can see the pattern well.
Can you return a Mixtile?
Every Mixtiles order comes with a hassle-free, money back guarantee. If you're not satisfied for any reason, just drop us a line and we'll refund or replace immediately.
Are tile samples returnable?
If you are unhappy with your sample, let us know. Either bring the sample back to your nearest store or call our customer service at 888-398-6595 and we will work with you to find other options.
Can you get free tile samples?
Some tile manufacturers and retailers combat this problem by offering free ceramic tile samples. It's not a perfect solution because often you're receiving only tile slices, not entire tiles. But it's a start and we like it.
Can you get free backsplash samples?
Not sure what style or finish you want to use for your backsplash, ceiling or wall panel project? No worries. You can order up to 10 FREE samples to get an idea of how great our products will look in your home.
Who owns TileBar?
Eli MechlovitzThe company that eventually evolved into TileBar was launched in 2006 by President & CEO Eli Mechlovitz. Raised in the tile industry, Mechlovitz envisioned new approaches to the distribution and online sale of mosaic tile and launched the firm from a small garage warehouse.
How can I get free samples for free?
12 Ways to Get Free Samples Without Doing AnythingFew things are actually free. There are often strings attached, such as taking a survey or giving up more information than you really want. ... Freestuff.com. ... Women Freebies. ... Walmart. ... Target. ... FreeFlys. ... Sample Source. ... Enfamil.More items...•
Is tile returnable at Lowes?
Return Policy If you're not completely satisfied with your Lowe's purchase, simply return the merchandise to any Lowe's store in the US. Most new, unused merchandise can be refunded or exchanged with proof of purchase within 90 days of the original purchase date, unless noted in our Return Policy Exceptions.
Can tile be returned to Home Depot?
Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D.
Does tile have warranty?
Tile's Warranty Policy Each Tile comes with a one year warranty beginning on the purchase date. If you are a Tile Premium or Premium Protect subscriber, learn about the worry-free warranty feature of your subscription.
Can you return daltile?
If a defect in materials or workmanship is discovered within the one-year period, Daltile will either refund the price of the product or provide a replacement product after a reasonable number of attempts to remedy product defects. Buyer's remedy is limited to replacement or repair of the defective product.
Placing an Order
There are low cost shipping fees within the contiguous United States that is calculated during checkout
Order Status
Click the "Order Status" link at the top right hand side of our site to check your orders status.
Problem with an Order
Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break. We will do whatever we can to leave you satisfied.
Guarantees
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money! We will match any online competitors' regular final price; sales prices, special offers and coupons will not be price matched.
Pricing and Billing
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
My Account
Click the "My Account / Order Status" link at the top right side of our site.
Returns
Refunds for returns are issued 7-10 days after the items are received by our warehouses.
International Returns
For details or to request an international return, email info@thetiebar.com with the following details:
Gift Returns
Received a gift thats not your style? No problem. Items purchased between 11/15/21 and 12/25/21 must be postmarked by 1/31/22 to be eligible for a return. All items must be unworn and in new condition. When returning an order where a promo item was received, please include the promo item within the return.
How long is the warranty on tile?
The Tile Shop offers a 25-year system warranty for projects completed in accordance with the Tile Council of North America (TCNA) standards and using only Tile Shop products for preparation, installation and maintenance. No product warranties, express or implied, are offered for purchases installed using Tile Shop products in part.
What is a tile shop?
The Tile Shop sells products that are either a natural stone cut from a quarry, a clay tile or another material that is processed and manufactured to achieve certain colors and textures. Stone is a natural product subject to variations in size, color, shade, veining, texture and polish. These variations are what make natural stone unique.
How long does it take to get a refund check from a company?
Cash ($10 and over) and check: A refund check will be processed and sent to the customer at the address on the invoice in 10–14 days. If a check is used, please allow 3–4 business days for the check to clear before a refund may be processed.
How long does it take to get a refund for a product that was returned?
A refund will be issued for active products returned in the same condition they were received within ninety (90) days of the date the goods were received by the Buyer.
Can you get a refund from Tile Shop?
Customer must present the original card to receive a refund. Third-party gift cards: The Tile Shop cannot process refunds onto third-party gift cards of any type, including those offered by major credit card providers. In the event a third-party gift card was used for the original purchase, a refund will be issued in the form ...
Who must inspect stone products?
Buyer or Buyer’s representative must inspect any stone or tile product upon delivery and promptly notify a Tile Shop sales representative of any problems or dissatisfaction with the product delivered.
Can you return field tile?
Field tile must be returned in sealed, full box quantities unless purchased as a sample as indicated on the sales receipt. Liquid and powder products must remain unopened and in sellable condition to be eligible for return. Once installed, Buyer accepts the product without recourse, and no returns will be offered.
