trek return policy

What is Trek's return policy for bikes?

A refund will be applied to the original card used in the transaction. Bring your order, with proof of purchase, to your local Trek retailer. Bike returns must be returned to the local Trek retailer who assembled your bike. Return shipping is free to customers with registered accounts.

What is the warranty on a trek frame?

Subsequent owners (second or later) are entitled to a 3 year warranty from the date of purchase from the retailer on the Trek frame and Trek fork. This does not include items such as wheels, suspension forks, drive train components, etc. Proof of original purchase is required.

What if I don't have an account with Trek?

If you do not have an account, mail your return with the original packing slip to the Trek address printed on your packing slip. We suggest return by a carrier that can track delivery, such as UPS, FedEx, or Registered USPS mail.

How do I return or cancel my Trek order?

Create one today and receive free returns, a detailed order history, and stay up-to-date on the latest and greatest Trek news and information. To speak to our customer service team, call 1-800-585-8735 Monday through Friday 8 am to 7 pm (CDT). Once you submit an order, it begins processing immediately and cannot be changed or cancelled.

Can you return Trek bikes?

Bikes & framesets can be returned within 30 days if in new and unused condition. When you pick up your order or have it delivered, your Trek retailer will review the purchase with you and make sure it meets your expectations. Questions regarding your purchase should be directed to the Trek retailer of delivery.

Is it worth buying a Trek?

With the reputation for quality and range of bicycles on offer, Trek would be considered a good bicycle for commuting to work. Many of the products in their range of commuting bicycles come ready made for accepting racks and mudguards / fenders and lighting accessories too.

How do I return a bike?

0:053:06Bike Return Process - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe pedals from your bike using a pedal wrench or an adjustable wrench. Remember that the pedal onMoreThe pedals from your bike using a pedal wrench or an adjustable wrench. Remember that the pedal on the side without the chain is reverse threaded so it will loosen by turning it clockwise.

Does Trek have a lifetime warranty on frames?

Each Trek carries a simple promise: We'll take care of you and do what's right. We build our bikes to last, subjecting them to brutal punishment in the world's toughest test lab. And we back every bike with the best lifetime warranty in the business, all the way back to our very first frames built in 1976.

Do Trek bikes hold value?

Specialized and Trek bicycles often have excellent value, as these brands are known for quality manufacturing and are desired by bike enthusiasts.

Why are Trek bikes so heavy?

It's heavy because of Disc-brake and IsoSpeed, two huge weight contributors. It's heavy because of Disc-brake and IsoSpeed, two huge weight contributors. Plus, the current one adds 200 more grams with the T47 schell, the built-in storage box and the excessively wider tire clearance...

Can I return bike to target?

If your Target store doesn't have an assembled bike for the model you're looking for, but has a boxed version on hand, the store may ask you to return once they have assembled the bike. Bikes 12” to 16” are sold unassembled in the box. Target doesn't label or hold any particular bike as a display model.

Can I return a Giant bike?

New, unused items are eligible for a refund within 60 days of purchase. Used items are eligible for online store credit within 60 days of purchase.

How long do I have to return a bicycle at Walmart?

Bike should be bought within 90 days. 2. Bikes bought from Walmart or Walmart Online should have a receipt by 2021.

How does the Trek lifetime warranty work?

Wheels warrantied for life Plus, they're backed by the Carbon Care Wheel Loyalty Programme, which offers free replacement or repair to the original owner for wheels that sustain damage within the first two years of ownership (and deeply discounted replacement regardless of the date of purchase).

How long will a Trek bike last?

A bicycle can last for 30+ years, or even a lifetime, if the frame and forks are strong and good quality. The life-expectancy of components is far shorter, and variable. You'll need to change different components between 1000 and 10,000 miles.

Does Trek warranty cover crashes?

With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.

How long will a Trek bike last?

A bicycle can last for 30+ years, or even a lifetime, if the frame and forks are strong and good quality. The life-expectancy of components is far shorter, and variable. You'll need to change different components between 1000 and 10,000 miles.

What is Trek worth?

Trek, a family-owned company, was cofounded by Richard Burke, John's father, in a Waterloo barn in 1976. Today it is a global bike business worth over $1 billion, and it employs 2,000 people worldwide. It makes a variety of bikes, including kids' bikes, mountain bikes, and high-end road bikes.

Are Trek bikes good for seniors?

Trek's Domane bike is one of the best bikes for seniors looking to start a new hobby. It's totally customizable for different heights and limb lengths. So, if you have longer legs or arms than the company's original standards, no worries. You can still find a fit that keeps your body comfortable and aligned.

Are Trek bikes made in China?

Most Trek bicycles are manufactured outside the United States, in countries including the Netherlands, Germany, Taiwan, and China.

How long does it take to return a Bontrager?

If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride. Learn more.

Do you have to register your bike for Trek Care?

To qualify for Trek Care, you must register your bike. Registration is a quick and easy way to protect yourself and your new bicycle. Keeping a record of your bike can prove invaluable if your bike is ever lost or stolen.

Does Bontrager come with a crash replacement?

Crash Replacement. Every Bontrager helmet comes with Crash Replacement. If your helmet is impacted within the first year of ownership, Bontrager will replace it at no charge. Ship the helmet, postage prepaid, with a copy of your receipt and a description of the accident.

Does Bontrager have a lifetime warranty?

Every set of Bontrager carbon wheels comes with a lifetime warranty against defects. Plus, they're backed by the Carbon Care Wheel Loyalty Program, which offers free replacement or repair to the original owner for wheels that sustain damage within the first two years of ownership (and deeply discounted replacement regardless of the date of purchase).

Is Trek Bicycle a warranty?

We've got you covered. Every new Trek bicycle comes with the industry's best warranty and loyalty program: Trek Care. Absolutely free, once your Trek Bicycle is registered, Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle an amazing warranty against defects in materials and workmanship.

Is Trek Bontrager warrantied?

Trek and Bontrager goods purchased online and at authorized retailers are warrantied against manufacturer and material defect. Please carefully review the terms of the warranty below. We will be happy to work with you to find a solution and get you riding again!

Shipping (Continental US)

We offer free shipping on orders over $49 shipped within the contiguous United States!

In-Store Pickup

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information.

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

Returns

Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Prices & Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here.

30 Day Easy Return Policy

If for any reason you're not happy with anything you ordered from us, just send it back to us within 30 days by following the instructions below.

How Much Do I Get Back?

When we receive the item (s) we'll process a refund for the full amount you paid for the item (s) minus:

What If I Don't Have My Receipt?

If you purchased an item from us and don't have a receipt or proof of purchase we may be able to offer you store credit that can be used on our website (on a case-by-case basis).

The Trek Light Happiness Guarantee

As you've likely seen on our website, we stand behind our products with what we call our Happiness Guarantee. So, what does that mean exactly?

100% Satisfaction Guarantee

• We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

See more on trekbikesflorida.com

Shipping

In-Store Pickup

Information Security

Backorders