Guest cancellation
- Full refund: Free cancellation period and cancellation for cleaning/disinfection concerns. ...
- Partial refund: Cancellations outside the free period and guest no-shows. ...
- No refund: Early returns. ...
- Guest trips canceled by host, host no-shows, and trips canceled by Turo. ...
- Guest trips impacted by flight delays, flight cancellations, or lost baggage
How much does Turo charge?
TESLA navigation map has information on the type of superchargers as well as the charging fees for each supercharger station. Just click on the supercharger station location on the map to see the details. The charging cost for my 1129-mile trip is ~$75, which includes the $25 EV recharge fee I paid in advance.
What is Turo cancellation policy?
- Cancellation was due to the circumstances of a previous Turo trip (e.g. ...
- Cancellation was due to a verifiable natural disaster, a death in the family, or serious injury.
- Canceled guest rebooks a trip with you within 24 hours after you cancel their trip. ...
- It’s your first cancellation out of your past 10 booked trips.
How to cancel Turo trip?
Turo’s Cancellation Policy
- Free Cancellation Period You can cancel a trip without paying a trip fee as long as you give 24 hours’ notice. ...
- Cancellation Window You can still cancel your Turo car rental with less than 24 hours’ notice, but you’re going to incur a charge. ...
- Turo Cancellation Policy COVID
What are the requirements for Turo?
- Valid, non-temporary driver's license
- Have been a licensed driver for two years or more
- Have been accident-free for the past 3 years
- Under age 25, you can only book cars identified as Group 1-16 vehicles by the Association of British Insurers
- Under 25, you may be unable to book with a Commercial Host
How do I return a Turo car?
Leave the car in good conditionRefill the gas or recharge the battery to the same level it was at check-in. ... If you're parking on the street, choose a spot that's legal and safe for the next 24 hours. ... You aren't expected to clean or disinfect the car before returning it, but keep Turo's Cleaning policy in mind.
What is Turo refund policy?
Turo grants full refunds for any trip canceled 24 hours before it begins. If you book less than 24 hours in advance, you have one hour to cancel and get a full refund. You can also get a full refund if the car wasn't cleaned before pickup.
How much is Turo late return?
a $20*Late return fee: If you return a vehicle 2 hours or more past the trip's scheduled end time, your host can charge you a $20* fee, in addition to the cost of your additional use of the vehicle.
What if I return my Turo car early?
If you return the car early without an approved request, we won't be able to refund you. If you checked out up to three hours early with your host's permission in Turo messaging, you won't be eligible for any refund. If you need to end your trip early because of a mechanical or vehicle issue, contact us.
Can you cancel a rental car and get refund?
If you did not prepay for your reservation, there will not be a cancellation fee. If you cancel your booking less than 7 days, but at least 24 hours before your specified pick up time you will be refunded the booking amount minus a small cancellation fee.
What happens if Turo guest is late for pickup?
If you're running late to pick up a car or have to cancel last-minute, please message your host through the Turo app. Hosts can report a no-show starting 30 minutes after the trip's start time. In the event of a no-show, guests will be charged greater fees than they would be charged for a cancellation.
What happens if Turo renter doesn't show up?
We'll refund your trip price and trip fee minus 75% of the average of one day's cost. We'll also refund the cost of your protection plan, any Extras, any young driver fee, and half of any delivery fee.
Why are Turo fees so high?
When a trip fee on Turo is quite high, it is due to certain factors. Firstly, the higher the value of the rental car, the higher the trip fee will be. Shorter bookings on Turo also result in higher trip fees for users. Finally, last-minute bookings have higher trip fees than those made in advance.
What happens if host does not respond on Turo?
We'll cancel the trip penalty-free and help you find a new vehicle. If we can't or you prefer not to rebook, we'll refund you in full. Banks typically issue credit card refunds in 3-5 business days. They typically issue debit card refunds (including Revolut) in 10 business days.
Can I return a rental car early and get a refund?
If you need to drop off your car earlier than expected, call the local number the rental company should have given you with the paperwork you got when you picked up the car. You will not receive a refund for the unused days, but there shouldn't be any charges for returning the car early.
Do you have to refill gas for Turo?
Does Turo Pay For Gas? Like many traditional rental car companies, Turo requires guests to return the fuel and/or electric charge to pre-trip levels. If you fail to return the vehicle with a full tank, you may face charges related to refueling and inconvenience.
What does trip buffer mean on Turo?
Set trip buffer for time between trips; we'll keep guests from booking trips that fall within buffer time. Choose Vehicles from Host menu.
Is there a cancellation fee on Turo?
Refunds for trips you cancel If trip was longer than two days, we'll refund: trip price and trip fee minus the average of one day's cost. protection plan, any Extras, any young driver fee. half of any delivery fee.
Does Turo ask for deposit?
In the US, guests ages 25-29 who book a Deluxe Class or Super Deluxe Class car pay a $750 deposit. Sometimes, Turo security system identifies reasons for drivers to pay a deposit. Trips chosen by the security system for cars that aren't Deluxe or Super Deluxe Class require a deposit of up to $200.
How long does Turo take to pay?
After your first trip, the payment is submitted after three business days. It can then take another 3-5 business days for it to show up in your account. Payments initiate faster on subsequent trips, taking only three hours rather than three days to start processing.
What is Turo Inc?
Introduction. Turo Inc. and its subsidiaries (collectively, “Turo”, “we”, or “us”), provide an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. Turo is accessible online including at turo.com and as an application for mobile devices.
What does it mean to sign up for Turo?
When you sign up for Turo, you will identify passenger vehicle (s) that you want to list for sharing through the Services. Each vehicle must meet the requirements found here. You may only use the Services in connection with vehicles that you own or otherwise have all the necessary rights and permissions to share for compensation.
What to do if your car is stolen on Turo?
If you selected a protection plan via the Services and your vehicle goes missing, is not returned, and/or is stolen during the reservation period (or extension period), you, as the host, must immediately contact a Turo representative and follow his or her instructions, including cooperating with Turo, the police, and any other authorities in all related to the investigation of the theft. If you are instructed by Turo to file a police report, you must do so within 24 hours of receiving those instructions.
What happens if you decline a protection plan?
If you did not decline a protection plan made available via the Services, and you believe that a guest has caused any damage to your vehicle, you are required to report that damage as soon as you become aware of it (and in any event, no more than 24 hours after the scheduled end of the trip) and to provide reasonable cooperation in the investigation of the damage so that it can be eligible for coverage. Based on the investigation, Turo or third-party claims administrators will reasonably determine whether the damage occurred during the reservation period and is eligible for coverage. If it was, and you did not decline a protection plan made available via the Services, you will be reimbursed for the loss as described in the sections below. If Turo is not given prompt notice as described in this paragraph, or if you do not provide reasonable cooperation in the investigation by Turo or third-party claims administrators, we may not be able to determine the cause. In that case, you agree that we may decline any reimbursement or coverage for such damage.
What is Turo car sharing?
and its subsidiaries (collectively, “Turo”, “we”, or “us”), provide an online car sharing platform that connects vehicle owners with travelers and locals seeking to book those vehicles. Turo is accessible online including at turo.com and as an application for mobile devices. Turo’s websites, blog, mobile applications, and associated services are collectively referred to as “the Services”. By accessing or using the Services, including by communicating with us or other Turo users, you agree to comply with, and be legally bound by, the provisions of these Terms of Service (these “Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and Turo.
Does Turo take pictures of cars?
Turo may offer hosts the option of having photographers take photographs of their vehicles and/or hosts with their vehicles (“Images”). You alone are responsible for using the Images in connection with your Turo listing and you agree that you will cease using the Images if they no longer accurately represent your vehicle. You agree that Turo is the sole and exclusive owner - or exclusive licensee, as allowed by applicable law - of all right, title, and interest in all copyrights, trademark rights, and any and all other intellectual property rights, including right of publicity, worldwide, in the Images regardless of whether you include them in your listing, and you shall take no action to challenge or object to the validity of such rights or Turo’s ownership or registration thereof. You acknowledge that Turo may use the Images for advertising, marketing, commercial, and other business purposes in any media or platform, whether in relation to your listing or otherwise, without further notice or compensation. Further, you waive any and all rights to royalties or moral rights you may have in the Images. If you use the Turo photography program, you agree that you will not use the Images in connection with sharing your vehicle on any platform, website, or application other than Turo. At Turo’s request, you will execute documents and take such further acts as Turo may reasonably request to assist Turo to acquire, perfect, and maintain its intellectual property rights and other legal protection in the Images.
Is Turo password secure?
Keep your Turo Account information, including your password, secure. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your Turo Account, whether or not you have authorized such activities or actions.
