Full Answer
How do I return an item purchased on Valentino?
You can request a return for any item purchased on Valentino.com within 20 days from delivery or pick up in boutique. - Please complete the online Return Form within 20 days, specifying if you want to be refunded or to exchange the items
How do I return an item I purchased?
Fill out the Return Form by entering the Order Number present in the Shipping Confirmation email of the item (s) you wish to return or in the " Orders " section of the My Account area. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
What happens if my return does not meet the conditions?
If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. The shipping of your order and the acceptance of your return may take longer than usual.
What happens if I don't use the return label?
Keep in mind that if you do not use our return label, Valentino is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund. Can I combine returns from different orders?
Does Valentino accept returns?
You can request a return for any item purchased on Valentino.com within 20 days from delivery or pick up in boutique. Returned items will be verified before issuing a refund or shipping the exchange. Items which do not meet the guidelines described in our Return Policy cannot be accepted.
Does Valentino offer free returns?
The return shipping is free if you use UPS or you can ship your returns to the Vendor with a shipping service of your choice and the return shipping will be at your own expense.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can I return my in store purchase online?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
How do I return Valentino shoes?
Please email us at sales@valentinogaremi.com or call us at: 1-519-279-1380 to request a refund or exchange. After our confirmation of a return acceptance, you will mail the item to address indicated by email - no exceptions.
Does Tokyo Valentino accept returns?
Once the relative purchase order is sent to and accepted by Valentino, the customization may no longer be changed, no returns and/or refunds are possible and the customised items cannot be replaced.
How long do I have to return something?
Under the Consumer Rights Act, you have a right to return something and get your money back if it's faulty. You're only entitled to an automatic refund if you return it within 30 days, otherwise the retailer can repair or replace it. The time frame for returning goods for a refund can vary though.
Am I entitled to a refund if I change my mind?
But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How do I return a product I ordered online?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
How do I get a refund from online purchases?
File a dispute online or by phone with your credit card company. To protect any rights you may have, also send a letter to the address listed for billing disputes or errors. Use our sample letter. You must dispute the error within 60 days of the date your first statement with the error on it was sent to you.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
Do Valentino bags have a warranty?
Valentino Guarantee All of our bags and leather goods, purchased from an authorized Valentino retailer are protected by a six month guarantee against any known defects in production.
Can you return worn shoes to Neiman Marcus?
Returns are accepted within 30 days of receipt. Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
How long does it take to return a Valentino item?
You can return any item purchased on Valentino.com within 14 days of the delivery date. Here’s how: Fill out the Return Form by entering the Order Number present in the Shipping Confirmation email of the item (s) you wish to return or in the " Orders " section of the My Account area.
Can you return perfumes that have been opened?
It is not possible to return fragrances that have been opened or used.
Can Valentino custom orders be returned?
Once the relative purchase order is sent to and accepted by Valentino, the customisation may no longer be changed, no returns and/or refunds are possible and the customised items cannot be replaced. Follow your order. Complete the return form. Follow your return. Shipping.
Is Valentino responsible for theft?
Keep in mind that if you do not use our return label, Valentino is not responsible for any theft or loss during transport; therefore, we suggest you choose a trackable shipping service.
Can Valentino refund a custom order?
Please note that the right of withdrawal is expressly excluded for customised items, in accordance with the provisions under Art. 59 paragraph 1 letter c) of the Consumer Code and with Valentino’s Terms and Conditions of Sale. Once the relative purchase order is sent to and accepted by Valentino, the customisation may no longer be changed, no returns and/or refunds are possible and the customised items cannot be replaced.
How long does it take to return a Valentino item?
You can return any item purchased on Valentino.com within 30 days of the delivery date. Here’s how: Fill out the Return Form by entering the Order Number present in the Shipping Confirmation email of the item (s) you wish to return or in the " Orders " section of the My Account area.
What happens if you don't return a package?
If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email. For further information on the conditions for exercising your right to return, please see the Legal Area.
What happens if you don't complete the return form?
If the forms are not complete, the package will not pass Customs and will be returned to you. Use the Return Label included with your order for easy shipping. Due to merchandising restrictions, all returns must be shipped from the same country/region they were purchased from.
Is Valentino responsible for theft?
Italy. Keep in mind that if you do not use our return label, Valentino is not responsible for any theft or loss during transport ; therefore, we suggest you choose a trackable shipping service. If you use your own return method, no return fee will be deducted from your refund.
How long does it take to get a refund from PayPal?
Whatever the form of payment you used (Credit/Debit Card, PayPal where available), the refund procedure will start within 30 days from when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.#N#The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
Do all products sold by vendors have a tag?
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
Customised Products
Please note that the right of withdrawal is expressly excluded for customised items, in accordance with the provisions under Art. 59 paragraph 1 letter c) of the Consumer Code and with Valentino’s Terms and Conditions of Sale.
Products Exchange
1.9 In certain circumstances, detailed in the Return Form, the Customer is entitled to exchange the purchased products with other products, in place of receiving a refund of the relative sum.
Legal Warranty for Lack of Conformity
1.21 The consumer may submit a claim within 24 (twenty-four) months from the date of delivery of the product if a lack of conformity emerges, subject to the provisions of the law as provided by the European Consumers’ Directive.
How long does it take to get a refund from PayPal?
Whatever the form of payment you used (Credit/Debit Card, PayPal where available), the refund procedure will start within 30 days of when the Vendor was informed of your decision to exercise your right to return the purchased products and once the Vendor has checked that the return was carried out in compliance with the above conditions.#N#The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
Do all products sold by vendors have a tag?
All products sold by the Vendor include an identification tag with a disposable seal. Please try on the products without removing the tag and seal. Returned products without the tag or seal will not be accepted.
Return Policy
You can return any item purchased on REDValentino E-Store within 20 days of the delivery date. Here’s how:
Exchanges
If you wish to change the size and/or color of an item that you purchased, you can do so at no additional cost within 20 days of delivery date.
Refunds
We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.