How long do you have to return something from Verizon?
30-dayYou can complete a 30-day return or exchange with Verizon if you purchased from: verizon.com or in the My Verizon app. By phone with Verizon Customer Service. A Verizon store.
What are some exceptions to the return Exchange Policy Verizon?
Exceptions to the Verizon Return PolicyProductsReturn PolicyGift cardsVerizon doesn't refund gift cards except in states where the law requires soOpened softwareThese products are not eligible for returns. You can only exchange them for the exact same ones at a Verizon Wireless Communications store
Can I return a defective phone to Verizon?
You must send us the defective device within 5 days of receiving your Certified Like-New Replacement. Track your defective device's shipping to Verizon through the carrier identified on the shipping label.
Will Verizon replace my phone if it is broken?
If your Verizon device is lost, stolen, damaged, or malfunctioning, you may be eligible for a replacement if you are enrolled in device protection. Your plan may provide replacement, repair, and/or tech support for your mobile device.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
How long do you have to return a phone?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
How do I file asurion claim with Verizon?
How do I file a claim?File a claim on Asurion's website.Call Asurion at (888) 881-2622.File a claim through the My Verizon app: Tap the Menu icon in the top left corner. Tap Devices. Scroll to the device that is lost, stolen or damaged and tap Manage device. Tap Lost, stolen, or damaged device? Start a claim.
Can you return an iPhone after opening it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return a phone if you don't like it Samsung?
We cannot accept returns or exchanges for final sale items or items not bought directly from Samsung.com or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).
Can you trade in a non working phone?
Yes, You Can Still Trade in Your Broken Phone.
Will Verizon take a trade in with a cracked screen?
Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation.
How can I get my iPhone replaced for free?
If your iPhone issue is covered by the Apple warranty, AppleCare+, or consumer law, there's no charge. This does not include accidental damage, which requires a fee. If your iPhone was damaged and you have AppleCare+, the coverage includes accidental damage protection. Each incident has a service fee.
Can you return a phone to Verizon after 30 days?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
Can you return a Verizon phone bought online to a store?
If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon Wireless store, you can return it to any Verizon Wireless store.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
Can you return free Airpods?
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we'll exchange it or offer a refund based upon the original payment method.
How long does Verizon wireless charge for return?
You may return or exchange wireless devices and accessories purchased from Verizon wireless within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), review that location's return policy ...
How long does it take to get a refund from a credit card?
Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks).
Can Verizon Wireless refund a lost return?
Verizon Wireless cannot process any claims, or provide refunds, for lost or missing returns without tracking information. If you have lost your return-shipping label, you can print a new one from My Verizon. FedEx or FedEx SmartPost: Visit fedex.com or call 1.800.GoFedEx (1.800.463.3339)
Does returning merchandise automatically terminate your service?
Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact Customer Service.
Why might I have to send a device to Verizon?
Changed your mind about a purchase during the 30-day return & exchange period.
What to do before packing a phone?
Before packing your device, make sure your battery is working properly. Don't return a damaged or defective battery or phone with one (e.g., a battery that's swollen, leaking or too hot to touch). Ship your device.
What are the steps to send in a device?
No matter why you’re sending us a device, you must prepare the device before sending ( e.g., backing up content and wiping data).
How long does it take to get a defective phone back from Verizon?
You must send us the defective device within 5 days of receiving your Certified Like-New Replacement. Track your defective device’s shipping to Verizon through the carrier identified on the shipping label.
How long does it take to return a defective phone?
Return your defective device within 5 days of receiving your replacement, or you'll be charged up to the retail price of your replacement device. Remove all accessories from your defective device, including the battery (if removable), SD memory card (if applicable), SIM card (if applicable), USB cables, etc.
What to do before returning a defective device?
Here are some things you can do to prepare for your Certified Like-New Replacement device before you return your defective one: Check for damage on your device. If the device you return is found to have been misused, has liquid damage, hardware or software alterations or unreasonable wear and tear, you'll receive a damaged device fee.
How long is a like new replacement warranty?
Your Certified Like-New Replacement will carry the remaining warranty period from the prior device, or 90 days, whichever is greater. This doesn't limit or supersede any existing manufacturer warranty and may be considered a "warranty" or "service contract" in certain states.
Where to drop off defective device?
Drop off your packaged defective device at the nearest location of the carrier identified on the shipping label or arrange a pick-up with the carrier.
Where to insert defective device in shipping box?
Insert the defective device under the film of the cardboard insert found in the shipping box to ensure its safety.
What should I check before I return a device to avoid receiving a Damaged Device Fee?
Unauthorized modifications or alterations to hardware. Examples include:
How will I be charged for the Damaged Device Fee and when do I pay it?
The fee will appear on your bill within 1-2 bill cycles after the fee is assessed. You'll be required to pay the fee as part of your bill charges for that month.
How much is the Damaged Device Fee?
The exact fee depends on the level and type of damage, but it can equal the retail price of the device. The minimum fee depends on the type of device:
Can you return a defective phone to the manufacturer?
No, if you turn in your device as defective for a Certified Like- New Replacement device, we can't send the device back to you or fix it.
Can you return a device at our warehouse?
Devices can't be returned once they're received at our warehouse.
Do I still have to pay the Damaged Device Fee if I have device protection?
Yes, if you return your device for a Certified Like-New Replacement device and it's damaged, you'll still be assessed the fee.
