- Contact Vintage King to obtain a Return Authorization (RA).
- Place a copy of the RA inside the package of the items for return.
- Write RA number anywhere on your airbill, not on the box or packaging.
- Returns must be complete including accessories and documentation with original packaging.
Full Answer
How do I return an item purchased from vintage King?
Contact Vintage King to obtain a Return Authorization (RA). Place a copy of the RA inside the package of the items for return. Write RA number anywhere on your airbill, not on the box or packaging. Returns must be complete including accessories and documentation with original packaging.
What is vintage King's easy return policy?
Vintage King will refuse shipment of items when customer fails to use Vintage King provided customs and shipping documents or returns items without prior authorization. The Vintage King Easy Return policy is effective for products purchased after March 4th, 2014.
What is vintage King's restock policy?
If any of the above conditions are not met, Vintage King reserves the right to charge a restock fee equal to our costs to return the item to like-new condition.
What is a vintage King warranty?
Other used items that are of a certain age are called "vintage" items. Although no longer under the manufacturer's warranty period, almost all used items are serviced by our in-house technical staff, and come with a Vintage King warranty: 1 year for analog rack gear, 6 months for microphones, and 30 days for most digital products.
What is the restocking fee for vintage items?
A 20% restocking fee may apply to all returned purchases. Used, vintage and demo items are subject up to a 10% processing fee if cancelled before delivery. Return freight costs paid by customer.
Does Vintage King Audio charge credit card?
Vintage King Audio retains the right to refuse credit card purchases at any time and is subject to Vintage King Audio's approval. Credit card charges for larger transactions may be denied and could require an alternate payment method. Vintage King Audio also retains the right to charge any customer credit card on file to pay for overdue accounts.
Does Vintage King have any responsibility for typographical errors?
Vintage King assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to its website.
Does Vintage King sell without warranty?
Vintage King disclaims all warranties, express or implied, written or oral, including the implied warranties of merchantability and fitness for a particular purpose. In some cases, items are sold without warranty. Those items will be posted as such.
Does Vintage King have insurance?
In order to protect you from theft, damaged or broken items, Vintage King requires that every shipment is protected with insurance provided by FedEx or the carrier used to fulfill your order. Insurance costs are not included in order totals which take place online and will be added when your order is processed at $0.70 per $100.
Can you cancel a vintage king order?
Once the items are shipped, no cancellation will be accepted, but you may return the goods to Vintage King for a refund. However, you will be responsible for all shipping costs to you and return shipping costs to Vintage King. For orders paid by check, please allow two weeks to receive your refund check.
Does Vintage King accept orders?
Notwithstanding any order confirmation or other communications sent by Vintage King, your order shall not be deemed accepted by Vintage King until Vintage King's shipment of the products ordered. Your submission of your order shall constitute your full acceptance of these terms and conditions. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT SUBMIT AN ORDER.
FREIGHT RETURNS
If you need to return an item that was delivered via LTL truck, you can:
PREPARING THE RETURN
Please pack the product in its original packaging the same way you received it to ensure safe handling during transit. Clearly place the return label (parcel) or BOL (freight) on the top of the package.
THE REFUND
Please allow 5-10 business days for your return to reach our warehouse. Once received our team will inspect the item and process the item back into our inventory. Once your item is received we will initiate the refund and you will receive a refund from your financial institution in 2-10 days.
ITEMS THAT CAN NOT BE RETURNED
Products that have been installed or attempted to be installed (scratches, wrench marks, putty, etc.)
Damaged Product?
If you refused your freight shipment because the crate had significant damage and damage to the product was likely or the driver did not allow you to open the crate and inspect the product, please complete the form below.
Missing Parts?
If you received your product and it is missing parts, use this form to notify Vintage Tub & Bath:
Can you return a final sale item?
Final Sale items can not be returned for a refund unless deemed faulty. If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned. ONLINE RETURNS/EXCHANGES. CLICK HERE to start your online return.
Do you have to send hats back in a box?
Including tags, boxes, casing, etc. Hats must be sent back inside of another box to ensure they are not squashed or damaged in transit. Shoes must be sent back in a satchel or box (box preferred). Do not tape or attach anything to outside of the shoe box.
Can you return face masks?
Face mask, underwear and earrings cannot be returned due to hygiene reasons. Gift cards can not be returned and are not redeemable for cash. All returns must be received within 30 days of the purchase date. Please ensure all items are packaged securely and arrive back to us in their original, unworn condition.
