Full Answer
How do I return an item purchased through Zoro?
All returns must include a return authorization (RA) number that can be obtained by contacting Zoro’ Customer Service Department at 855‑BUY‑ZORO (855‑289‑9676). Our customer service hours are Monday through Friday from 6 a.m. to 9 p.m. (CST) and Saturdays from 7 a.m. to 5 p.m. (CST).
How do I contact Zoro customer service?
In this case please contact Customer Service on 0800 3688 665 or email us at support@zoro.co.uk so we can help. 1. Welcome 1.1 We hope that you are happy with any products that you order from our website at zoro.co.uk (the ‘Site’).
What is the shipping and handling fee for Zoro?
A $5 shipping and handling fee is charged to customers who are signed into their Zoro.com on orders totaling less than $50 before tax and shipped to one address within the continental United States.
How do I cancel my order with Zoro?
5.1 If you would like to cancel your order and to end the contract with us, please let us know by: (a) calling the customer service team on 0800 3688 665; (b) contacting us at support@zoro.co.uk. 6. How To Return Goods. 6.1 If you cancel your order, we will provide you with instructions for returning any Goods to us.
What is Zoro return policy?
You must return any Goods to us as soon as reasonably practicable and in any event within 14 days of notifying us. (c) you otherwise have a legal right to cancel your order, in which case we will refund any reasonable direct costs you incur in returning the Goods.
How do I cancel an order on Zoro?
Customer Service From Real People.Phone: (855) 289-9676.Fax: (855) 329-9676.
Where is Zoro shipping from?
Sarasota, FLZoro has partnered with a third-party vendor, MyUS.com, to offer convenient and fast international shipping to more than 225 countries. MyUS.com provides specialized international package exporting and consolidation services from its Sarasota, FL, facility to your international address.
Where is Zoro Tools located?
Buffalo GroveSince then, Zoro.com has moved its headquarters to neighboring Buffalo Grove, Ill., and expanded to other locations as well, including Downtown Chicago and Janesville, Wis.
Can we trust Zoro com?
Zoro has a consumer rating of 2.13 stars from 245 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Zoro most frequently mention customer service, business days and tracking number problems.
What company owns Zoro?
W. W. GraingerZoro Tools, Inc. / Parent organizationW. W. Grainger, Inc. is an American Fortune 500 industrial supply company founded in 1927 in Chicago by William W. Grainger. He founded the company in order to provide consumers with access to a consistent supply of motors. Wikipedia
Is Zoro a Chinese company?
Zoro Express International Ltd is headquartered in China. The Company's line of business includes holding or owning securities of companies other than banks.
How long does Zoro take to ship?
We aim for next working day delivery on orders placed before 3pm that are stocked in our main distribution centre. Orders placed after 3pm will aim to be delivered within two working days. Delivery to some remote areas (e.g. Scottish Highland areas and Channel Islands) may be longer.
Who is Zoro shipped with the most?
1) Zoro x Hiyori Despite having only recently met in the Wano arc, Zoro and Hiyori have several interactions indicative of a ship. He saves her, she gives him Enma after he loses Shusui, and Hiyori even holds him as he rests and recovers from his wounds.
Is Zoro a Grainger company?
About Zoro.com: Zoro.com (a subsidiary of W.W. Grainger, Inc.), is a one-stop destination for parts, tools and supplies for all kinds of businesses, and offers a comprehensive buying experience that's both fast and hassle-free.
When did Grainger buy Zoro?
2011When the wholly-owned subsidiary of powerhouse MRO supplier Grainger opened its doors in 2011, its workforce was about 20 people. Zoro.com launched its website with 180,000 items from Grainger's assortment and everyone pitched in to help pack and ship. The Zoro experiment has evolved dramatically since then.
What kind of company is Zoro com?
eCommerce companyZoro.com is an eCommerce company that sells business supplies, equipment, and tools—but we're much more than just a website. We're a team of great people who win and lose together (we prefer winning!).
How long does Zoro take to ship?
We aim for next working day delivery on orders placed before 3pm that are stocked in our main distribution centre. Orders placed after 3pm will aim to be delivered within two working days. Delivery to some remote areas (e.g. Scottish Highland areas and Channel Islands) may be longer.
Does Zoro charge tax?
Zoro charges sales tax on shipments made to the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, ...
How much does an expedited order weigh?
All expedited orders must weigh less than 150 lbs. , and not contain any hazardous materials. Expedited orders only ship on business days. Any orders placed on Saturdays, Sundays, or holidays will be processed on the next business day. If you have any questions, call customer service at 855‑289‑9676.
How much is shipping and handling on Zoro?
A $5 shipping and handling fee is charged to customers who are signed into their Zoro.com account when they place an order totaling less than $50 (before tax) that is shipped to one address within the contiguous United States. This $5 shipping and handling fee will not be charged for items that incur an associated delivery surcharge as described above.
What is the phone number for a return authorization?
Call Customer Service. You can call our Customer Service Department at 855‑289‑9676 to help walk you through the return process. We’ll send you a shipping label and a return authorization (RA) number. Our customer service hours are Monday through Friday from 6am to 9pm (CT) and Saturdays from 7am to 5pm (CT).
How long does it take to return a product?
Except as otherwise described below, if you are not satisfied for any reason, products may be returned within 30 days of shipment for a full credit or exchange (if the product is undamaged). When you make your return, you’ll need to note credit or exchange. Returned items must be in the original packaging. See our Terms and Conditions for more information.
Does Zoro charge for ground shipping?
Shipping shouldn’t be complicated. That’s why when you sign in or sign up for a free Zoro account, you won’t be charged for standard ground shipping on orders over $50 for most products on Zoro.com. Please note that a small number of products may require an additional surcharge due to special delivery needs that result from factors such as product ...
Does Zoro ship to a PO box?
Zoro only accepts orders for shipments within the continental U.S., Alaska, and Hawaii. Orders to international destinations will not be processed (see “ International Shipping ” section). Zoro does not ship to P.O . Box addresses.
How do I place an order?
Once, you have decided on the product (s) that you want to order, use the Quantity tool to select the quantity of items that you would like to purchase, then click the Add to Cart button.
How long does it take to process an order?
We do our very best to process and deliver orders as quickly as possible. Zoro's stocked items will usually ship within 1 business day. Depending on your location, you should receive these items within 3 to 7 business days. However, processing and delivery timeframes can vary significantly depending on the product.
How can I cancel my order?
To cancel an order that has already been placed, please reach out to our customer service team directly at (855) 289-9676. We’re available Monday through Friday from 6am to 9pm CT and Saturdays from 7am to 5pm CT.
Can I have a price quoted?
For order quotes, please contact our customer service team at (855) 289‑9676 or email us at askzoro@zoro.com. We’re available Monday through Friday from 6am to 9pm CT and Saturday from 7am to 5pm CT.
How long are quoted prices good for?
Quoted prices are good for 30 days. Quotes that are expired, voided, or processed will reflect current pricing.
Can I use a promo code when requesting a quote?
No. Prices affected by a promo code will not be reflected in a quote. However, promo codes can still be applied when placing your order.
What happens if the quote is expired, voided, or processed?
Available items from expired, voided, or processed quotes can still be purchased, but the cost will reflect current pricing. Discontinued items cannot be purchased.
