Return Policy
- Items must be in new and unused condition.
- Items must be returned with all of their original packaging and accessories.
- Items must not be assembled or modified in any way.
- Items must include a return authorization number provided by 1StopBedrooms.
- You choose to have 1StopBedrooms pick up your return from your residence or delivered address.
Full Answer
Why is my 1Stop order in limbo for 6 months?
The lender wants payment and 1Stop wants money for an order that is in limbo. Desired outcome: Cancel my order that has not even left the primary producer of this furniture. Not hold a customer liable for money that they have already received and cannot produce the product that was ordered. 6 months is an unacceptable Today, on March 15th/2022.
What's going on with the 1stopbedrooms firepit?
Purchased a firepit/chair set from the 1Stopbedrooms in 2018 along with the 5 year warranty with White Glove service meaning they put it together, deliver and set up. The firepit started malfunctioning in late 2020. Contacted the company and tried some work arounds - some worked some of the time.
What happens if there are back-ordered products on my order?
If there are back-ordered products on your order and you choose to wait for the back-ordered products to become available, we will make payment to the manufacturer to ensure that the products are reserved for you when they become available and not sold to anyone else.
Can you trust 1StopBedrooms?
1StopBedrooms has a consumer rating of 4.73 stars from 11,692 reviews indicating that most customers are generally satisfied with their purchases. Consumers satisfied with 1StopBedrooms most frequently mention customer service, great prices and free shipping. 1StopBedrooms ranks 3rd among Furniture sites.
Does 1StopBedrooms ship anywhere?
Items marked Free Shipping! will ship free via UPS/FedEx to the entire continental United States. No exceptions!
How long does 1StopBedrooms take to ship?
1-Day Shipping: Your order will be delivered within 1 business day once the order ships. 2-Day Shipping: Your order will be delivered within 2 business days once the order ships. Ground Shipping: Your order will be delivered within 7-14 business days once the order ships.
How do I contact Onestopbedrooms?
Our U.S.-based customer service is here to answer questions and take care of your personal furniture selection needs. Simply call us at 866-456-8823, email us at info@1stopbedrooms.com, or use our handy Contact Us form.
Who is the owner of 1stopbedrooms?
Payless Furniture, Inc.
Does 1 stop bedrooms ship to Canada?
Delivery to a location near the border We are able to ship to a location near the border (for Mexico or Canada only). This will allow you to arrange the retrieval of your order on your own.
Is wayfair a legit site?
Is Wayfair legit? Yes, Wayfair is a legitimate company with safe practices surrounding shopping, shipping and consumer privacy. Wayfair provides customers with a one-stop shopping experience that lets you purchase home goods, furniture and appliances from one site.
Is houzz legit?
Yes. Houzz is a trusted and reputable home design and remodeling website that aims to connect homeowners with the ideas, professionals and tools they need to complete any home renovation project. Houzz has been a trusted resource for homeowners since 2008.
1StopBedrooms - Sectional
I ordered a Sectional and I called and called and was never able to get in touch with anyone at store unsure if I would receive my order I cancelled order with my bank and tried to cancel with affirm but they had already paid.
1StopBedrooms - Returned product not refunded Fraud
I purchased two lamps at $402 each. High end Jaimie Young lamps. The website said free shipping. I got a phone call telling me I had to pay $89 in shipping and despite asking them to cancel my order. They offered me a 3 year warranty. I think they were up selling to warranty and it had nothing to do with shipping. The product arrived.
1StopBedrooms - Bedroom chest
Purchased online in April 2021, was supposed to be delivered in May. Received an email from One Stop that the delivery would be delayed till June. I was moving to Virginia in late May so I asked for...
1StopBedrooms - Terrible service
I order my bedroom set in June and still don't have it and what I do have is broken and I can get no help from this company at all. Buyer be ware. I have called and email so many times with no response. I am paying for items that I don't have and they could careless.
1StopBedrooms - Company sold merchandise & won't refund order
I ordered a dresser and night stand in June of 2021 from 1-Stop Bedrooms. When I placed the order, I informed the store that I didn't need the furniture right away because we were building a home and I needed the furniture delayed until November.
1StopBedrooms - Sofa's
I too, also was told that I would recieve my sofa's in 2-4 weeks.
1StopBedrooms - Wrong pattern and size of rug sent
Wrong item delivered Nov. 6, 2021. Order # 9016178. Immediate request for refund submitted to Customer Support, request #1749352. Photos provided to company. The e-mail reply on Nov. 30 is they are working with the manufacturer to get the correct rug and that they reserve the right to repair or replace any item which is damaged or with defects.
