Carvana’s return policy may be simple, but there’s still a lot to consider. The seven-day money-back guarantee starts from the day you receive the car, but you must submit your return request before 5 p.m. on the seventh day. For instance, if the car reaches you at 7 p.m. on a Sunday, you have until 5 p.m. seven days from then to return the vehicle and get a refund.
Full Answer
Why is Carvana so cheap?
Why are Carvana cars so cheap? Carvana promises to offer lower prices on well-maintained used vehicles by cutting dealerships out of the car-buying process. Since Carvana operates almost entirely online, the company doesn’t have the overhead of a traditional dealership or even of competitor CarMax.
Does Carvana inspect cars before buying?
On the other hand, however, Carvana gives bafflingly low trade-in offers, offers no way to test or inspect a car before purchase, and is Scrooge McDuck-levels of greedy. Miserly as they are efficient, Carvana may deserve your business if they offer you a truly amazing deal.
Is Carvana a good deal?
Yes, definitely. But if you don’t want to do that, you can rest assured knowing that you at least received a fair deal from Carvana. Ray Shefska, from Your Auto Advocate, probably said it best, “If you have a strong urge to think that you have to beat the salesman up in order to get a good price, then go to an old-fashioned car dealership.
Should I buy a car from Carvana?
That's all Carvana is, don't buy into any of the hype. Great post, especially the stuff about Drivetime. Standard rule always applies - doesn't matter what car or where you buy used, always get it inspected by someone knowledgeable. In this case, what's troubling is those "reconditioning practices" are unacceptable.
Is Carvana 7-day return policy legit?
Yes! All Carvana cars come with a 7-Day Money Back Guarantee (this also applies to all Out of Market Delivery Customers). If you decide you don't like the car during those first 7 days, please contact us where any of our chat, SMS, or phone Advocates can help set up a return or exchange for you.
How does the Carvana 7-day trial work?
All Carvana cars come with a 7-day Money Back Guarantee. If you decide you don't like the car for any reason during those first 7 days, just give us a call to set up a return or exchange.
Does Carvana refund delivery fee?
It is not refundable. If the car has a shipping charge, it will be displayed in the bottom right hand corner. If you're financing, shipping charge will be reflected in your terms as part of your down and monthly payments. If you're paying cash, it will be part of the total price due when you accept your vehicle.
Can you cancel a Carvana purchase?
You can cancel your pre-order at any time.
Can you haggle with Carvana?
We don't negotiate on pricing; our vehicles are priced as competitively as possible and we never add on any dealer charges.
How many times can I return a car to Carvana?
Shoppers can return the car and exchange it for another, which will also come with a seven-day return policy. Carvana allows customers to return a car up to three times, but the third vehicle will not come with a return policy.
What is CarMax 7 day return policy?
In addition, CarMax has extended its 7-Day Money Back Guarantee to a 30-Day Money Back Guarantee. Now, customers have 30 days to decide if a vehicle is the right fit, allowing them to return the car for any reason for a full refund up to 1,500 miles. This offering is unmatched in the automotive industry.
Does Carvana affect your credit score?
If I get pre-qualified through Carvana, does it impact my credit? No. When you pre-qualify with Carvana, you see real, personalized terms without affecting your credit score. Though your terms will not change, we do complete a formal credit inquiry when you schedule your delivery or pickup.
What does Carvana 100 day warranty cover?
What is covered under the limited warranty? Your Limited Warranty covers repairs on most mechanical and electrical failed components on your vehicle up to 100 days or 4,189 miles or if you sell your vehicle (whichever occurs first).
How do you return a Carvana car?
If you would like to initiate the return process of your vehicle, please call in to our Customer Advocates at 1-800-333-4554. We will employ a new driver to pick up the vehicle from your home. This typically takes an estimated 5 - 15 business days.
What happens if I cancel a Carvana order?
You can cancel the pre-order and the $100 hold will be automatically refunded within 7-10 business days.
Is Carvana deposit refundable?
The refundable $100 is treated as a temporary hold for 7 calendar days. Similar to a hotel reservation, the hold will automatically be removed from your bank account after 7 days and will not be billed.
Does Carvana charge a delivery fee?
This is refundable if you choose to return your vehicle. If you are outside our free delivery area and would like the vehicle delivered right to your door, there will be a $599 transport charge that is non-refundable should you choose to return your vehicle.
Can Carvana return your car after buying it?
Our 7-Day Money Back Guarantee begins the day you receive the vehicle, regardless of time of day. During that time, you can drive it for up to 400 miles and return or exchange it for any reason.
Can Carvana change their offer after accepting?
Will the trade-in offer I receive from Carvana change? The trade-in offer you receive from Carvana is valid for 7 days. The offer will not change as long as the information you entered was accurate.
Is CarMax better than Carvana?
Which Is Better: Carvana or CarMax? Carvana is a better option if you look for convenience and ease of use in your purchases and trades. On the other hand, CarMax is ideal for people who want to test drive the car beforehand and who do not mind going to their nearest CarMax location to do it.
Key Things To Know About the Carvana Return Policy
Carvana’s return policy may be simple, but there’s still a lot to consider. The seven-day money-back guarantee starts from the day you receive the car, but you must submit your return request before 5 p.m. on the seventh day. For instance, if the car reaches you at 7 p.m. on a Sunday, you have until 5 p.m.
How To Return a Vehicle to Carvana on Your Own
To make use of the Carvana return policy, you have to call 800-333-4554 and ask to return/exchange the vehicle. Carvana’s customer service operates 24/7, so you can contact them whenever you want, but keep in mind the deadline for your seven-day money-back guarantee.
How Can DoNotPay Help You With the Carvana Return Process?
If you want to make use of the seven-day return policy but don’t want to spend hours on the phone with customer service, leave it to DoNotPay. Here’s what you have to do:
How Long Does It Take for Carvana To Refund Your Money?
Once the refund request has been registered and the return has been made, Carvana will refund you within seven to ten business days (depending on your bank). Fear not if they don’t—you can use the DoNotPay app to demand a refund!
What Else Is DoNotPay Capable Of?
Being your personal AI-powered assistant, DoNotPay can help you get rid of:
Carvana- Not Even Once
Ive waited so long to write this up. I wanted to make sure I was completely done dealing with Carvana before I wrote this because I was convinced that they would mess up at literally every step and I was very correct about that. This may be long, but ya know what? So was my time dealing with this “business”. I’ll include a tldr at the bottom.
Update: Finished with everything
This is an update to my previous post here. Ordered a truck on carvana, went through the paperwork, e signed everything, all good. 2 weeks later, truck is at my house, even though I live 4 hours away from the nearest hub (read: I live in the middle of nowhere, about 20 miles south of the geodetic center of North America. Yeah, nowhere).
Oh the lies you will get told- recieved damaged car
2 months ago I purchased a vehicle through Carvana. With this purchase I was also selling carvana my daily driver at the time. The delivery was delayed so I was given the option to continue or switch my purchase to a different vehicle; I switched.
Everything going great so far
This is my first time using Carvana. I ordered a 2020 Nissan Titan, which is a difficult car to find here (worst selling truck in the US, lol, but they're actually really good trucks). The price was better than average for my area, and it's fully loaded and has less than 2k miles.
Had some issues but it worked out OK
Got a really great deal on a low mileage german car. I was very surprised that they didn't verify my income in any way at all whatsoever. Just a few button clicks and we were done. Picked it up from the vending machine the next day - which was a pretty cool experience.
Great experience selling to Carvana
Just sold my Jeep last Sunday, great experience selling and offer was $3000 higher than carmax. Got the offer, submitted paperwork that day and approved for scheduling that day as well. Scheduled pickup two days out. They showed up on time, took a quick test drive, signed papers and loaded up the Jeep.
Registration issues from hell
On my second temp plate.
Good experience buying from Carvana. Remember that people are more likely to complain which is why you see more negative reviews online
Ordered my vehicle on 2/3 for an original delivery date of 2/10. I periodically checked the "reschedule" option on my order with the hopes that an earlier day would pop up. To my surprise, At about 10:30 pm on 2/6 I saw a delivery window at 5 pm on 2/8 and jumped on it.
Got my car and I love it!
I recently received my car, 2016 Nissan Versa note on 2/11/22. I did experience one delay due to winter weather in Arkansas, but other than that everything went smoothly! From the ordering processes to the actual day of delivery everything worked out great! The delivery driver was on time and polite and answered my millions of questions.
Just got Hired at Carvana! An Employee's Experience
Just got hired with Carvana about a couple of days ago. I definitely feel for all of the negative reviews, and the problems with getting a car and not having everything go perfect, or expected.
I have a theory about cars being delayed
So, for some, I believe the cars are mostly ready with inspection and it's either in their state or nearby state ready to deliver asap (and be stored in the vending machine).
Anyone else have their car sold to someone else after delayed delivery?!
Was waiting for the delivery of my car when I received a call stating that somehow it got back on the market and someone else bought it. My delivery date had already been pushed back nearly 2 weeks, or I would have been driving that vehicle already.
First Time Selling with Carvana with lien
Reached out to Carvana to sell my vehicle - entered the mileage, overall condition of the vehicle and boom. I had an offer that I could not refuse.
