What is the return policy for Pandora?
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Damaged/defective items can only be returned by mail and cannot be returned or exchanged in-store. Shipping charges are non-refundable.
Can I exchange my Pandora bracelet at any store?
The company will allow you to exchange the item within 30 days of the day of purchase. Items purchased online can also be exchanged at a PANDORA retail store. If you purchased a product in a store, you can't file a return request to the PANDORA online shop. PayPal purchases can only be refunded to a gift card.
How do I get a refund from Pandora?
Once you're logged in, find Pandora on the list and select Report. Choose I'd like to request a refund from the list, and hit Select.
Can you return Pandora jewelry without a receipt?
How do I exchange my PANDORA jewellery? PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price.
Can I exchange my Pandora bracelet for a bigger size?
Items purchased from the Pandora eSTORE (excluding sale items) may be exchanged through the Pandora eSTORE for the same item in a different size only, or for the same size if the original item is faulty. No other exchanges are available through the Pandora eSTORE.
Should a Pandora bracelet be loose?
When buying a new bracelet, it should be tight. There should be no more than a thumb-space between your wrist and the bracelet. Oxidation disappears with time. This is considered normal wear and tear and is not a defect.
Can you return online Pandora orders in store?
It is not possible to return an item purchased from the PANDORA eSTORE to a PANDORA store or stockist for a refund. If you wish to return an item purchased from the PANDORA eSTORE for a refund, you must return it to the PANDORA eSTORE in accordance with section 12 of the Terms and Conditions.
Can you return Pandora items bought online in store?
Items bought on the Pandora website cannot be returned in store for a refund, but can be exchanged. If you would like to exchange your item online for a different size, please contact our customer service team who can help to arrange this for you.
How long is Pandora guarantee?
2 yearsPandora will repair or replace manufacturing faults free of charge up to 2 years from the date of purchase for silver jewellery and 2 years from the date of purchase for gold jewellery. Please retain your receipt or pass it on to the gift recipient, as the original proof of purchase is the warranty.
Can Pandora look up my receipt?
Unfortunately, there isn't currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. I recommend giving this existing feature request a ❤️to express your interest in getting that option added to the service.
Can you make a Pandora bracelet smaller?
To reduce the size of a Pandora bracelet, experts can cut the excessive chain links. This is done by using a cutter and first removing the clasp. After removing the excessive chain, the clasp can be rejoined, and the bracelet will be smaller in size.
Can you tighten a Pandora bracelet?
This bracelet comes in one size and it's fully adjustable to your perfect fit. Style with up to 7–10 charms. Simply slide the large metal bead up or down to make the bracelet tighter or looser, to suit you and your different looks.
How long is Pandora bracelet guaranteed for?
2 yearsDoes my PANDORA jewellery have a warranty / guarantee? PANDORA will repair or replace manufacturing faults free of charge up to 2 years from the original date of purchase for silver jewellery and 2 years from the original date of purchase for gold jewellery.
Does Pandora clean bracelets for free?
Pandora stores as a rule will offer a complimentary cleaning service – just take in your bracelet and ask in store. This is an easy method to do from home if you want to just give your jewellery a quick clean – and it's recommended by Pandora themselves.
Can Pandora look up my receipt?
Unfortunately, there isn't currently a way to obtain a copy of your receipts for your Pandora subscription through the website or app. I recommend giving this existing feature request a ❤️to express your interest in getting that option added to the service.
Why are Pandora bracelets so expensive?
Rare diamonds, especially, can add a lot of value to a jewelry piece. If Pandora has a limited number of charms with high-value diamonds on them, then you can expect the price tag to be quite high. Pandora is expensive because it uses diamonds in some of its jewelry pieces.
How long does it take to get a refund from Pandora?
The Pandora return policy allows customers to take back non-earring items to the original store of purchase within 30 days of purchase for a refund. The proof of purchase must be presented for a full refund. Some international eStore users must contact customer care within 14 days of receipt to begin the refund process. Extended returns policy for the holidays lets you return items bought between 1st November and 25 December 2020 by 26th January 2021.
Is Pandora safe to return jewelry?
Pandora is not unduly precious about returning your jewellery. You have a reasonable month to decide whether or not you like your purchase. It’s always a good idea to keep your receipts in a safe place after every purchase. Knowing these rules around returns will help make your shopping experience much more pleasurable.
How long does it take to return a pandora?
Get Started. Here are the basics of the PANDORA policy: The item must be in a resealable condition (new and unworn) You need to file a return request within 30 days from the purchase date.
What are non returnable items?
Non-returnable items are: Earrings. Earring pendants. Gift cards or e-gift cards. Clearance items. Last-chance items. To return or exchange jewelry purchased with a gift card, you’ll need proof of purchase, and if you’re eligible for it, you’ll receive a refund on the card.
Can you return a Pandora gift card?
Items purchased online can also be exchanged at a PANDORA retail store. If you purchased a product in a store, you can’t file a return request to the PANDORA online shop. PayPal purchases can only be refunded to a gift card.
How long does it take to get a proof of purchase for earrings?
A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
Can you return pierced earrings?
Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety.
Can you return Pandora jewelry?
PANDORA stores will return or exchange jewellery purchased using a gift card. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. The amount refunded will be put back on to a gift card. I don’t have a receipt.
How long does it take to return a lockdown item?
Areas impacted by government-mandated lockdown will extend the return policy 30 days after the lockdown has been lifted. If for any reason you are not completely satisfied with your purchase, you may return items that are in unused and original condition within 30 days of purchase.
Is shipping charge refundable?
Shipping charges are non-refundable. There are no refunds or exchanges on FINAL SALE items. Returns by mail: • Contact us at 1-888-556-9009 for Return Authorization and prepaid Canada Post shipping label. You will not be charged for return shipping.
How long does it take to return Pandora?
To return or exchange your item/s, please visit any Pandora concept store within 30 days of purchase with the item/s you would like to return because you have changed your mind and your proof of purchase or gift receipt. Applicable refunds will be processed in the same tender as the original transaction.
Can I return Afterpay purchases?
A credit card payment can only be refunded back onto the same credit card, Afterpay purchases will be refunded by Afterpay and purchases made using Gift Cards or e-Gift Cards will be reimbursed onto a Gift Card. Items purchased in store using Afterpay may only be exchanged or returned at the original store of purchase.
Does Pandora offer refunds for engraving?
ENGRAVED ITEMS. Pandora do not offer exchanged or refunds for engraved products if you change your mind and later decide you don't like or want the product. Our change of mind policy does not apply to engraved products. FAULTY ITEMS.
Can I return Pandora items?
Items purchased in store must be returned in store . If you purchased from a Pandora concept store and then change your mind within 30 days of purchase, you can return or exchange your genuine Pandora items that are in a saleable condition (unworn, unused, undamaged and as sold) in accordance with Pandora’s Change of mind ...
Can I get a refund for Pandora?
If you believe your items are faulty, you may be eligible for a refund, repair or replacement under the terms of Pandora’s Warranty provided with your purchase and under the relevant provisions of Australian Consumer Law.
How long does it take to return Pandora items?
You have 30 days to return full priced items and 14 days to return sale/outlet items. Items bought on the Pandora website cannot be returned in store for a refund, but can be exchanged from the reopening of our stores.
Can you return a product purchased through a promotional offer?
To return product (s) purchased using a promotional offer, you may need to return any item gifted to you as part of the promotion, or (if part of a multi-buy offer) the other items purchased in the multi-buy. Refunds are to the original payment method. The cardholder must be present.
