Return Policy
- Please contact Customer Service on our site, indicating the item (s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item (s) to be returned with the original packing.
- Drop off your package at the local post office.
Full Answer
What is Altra’s 30-day satisfaction guarantee?
Every pair of Altra shoes comes with a 30-day satisfaction guarantee and a prepaid shipping label. Once you receive your shoes, we’ll give you 30 days to walk, jog, run, hike and explore before deciding if they’re right for you. If you’re still not completely satisfied, send them back for a full refund.
Is Altra open on July 3rd 2020?
Holidays include: Martin Luther King Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas and New Year's Day. Altra's Distribution and Customer Service centers will be closed on July 3rd, 2020 in observance of Independence Day. All orders placed on July 2nd, after 3:30pm EST (12:30pm PST), will be processed on Monday, July 6th.
What is the warranty on Altra shoes?
Altra provides a 300-500 mile warranty on any manufacturing defects from the date of purchase on shoes that were purchased from altrarunning.com or an authorized Altra retailer. Altra warranty program does not cover defects due to improper fit, normal wear and tear, damage due to misuse, alteration to the product, or negligence.
How do I contact Altra customer service?
Please contact customer service at 1-888-851-9411 or email at altra_customerservice@vfc.com. How should my shoes fit and feel at first? First and foremost, they should feel ridiculously comfortable, like house slippers!
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Can you return Altra shoes after wearing them?
Altra 30-Day Trial Runs Are Guaranteed If you are not completely satisfied with your new product within the first 30 days after purchase, please return your items for a full refund. We include a free shipping return label with each order.
Should you size up in Altra shoes?
Sizing. In terms of sizing, we find that all the Altra models run a bit small. Our best recommendation is to order at least a half size up from your conventional running shoes. For example, if you normally wear a women's US size 9 running shoe, you'll want to go with at least a women's US size 9.5 in Altra shoes.
When should I replace my Altra running shoes?
What is the typical lifespan of your shoes? Simply put, the more you use them, the more they will wear. Most of our shoes will last between 300 and 600 miles, depending on your chosen activity.
Does Nike Own Altra?
In June 2018, VF Corporation completed the acquisition of Altra.
Do you wear socks with Altra shoes?
Shoes like the Altra line work well sockless. Like most runners, the smell sets in after a week of running bare in new shoes. It depends upon how much you sweat and if you rotate, powder and/or spray your shoes.
Who owns Altra?
VF CorporationAltra Running / Parent organizationVF Corporation is an American global apparel and footwear company founded in 1899 and headquartered in Denver, Colorado. The company's 13 brands are organized into three categories: Outdoor, Active and Work. Wikipedia
Can Zero Drop shoes cause plantar fasciitis?
"Although not everyone with flat feet suffers from foot pain, people with flat feet overpronate, which means their arch collapses for abnormally long periods of time during the gait cycle." Thanks to the lack of support their arches are getting from zero drop shoes, this prolonged overpronation can lead to plantar ...
Are Altras good for high arches?
Best for Trail Walks Splichal likes Altra's transitional shoes for people with high arches because they don't offer as much cushioning or a heel-toe drop, which helps strengthen your feet. The Timp 3 offers equal cushioning from heel to toe, encouraging better form while you run.
Is zero drop good for high arches?
Zero Drop Shoes are generally good for most people with high arches. If zero drop shoes have minimal cushioning it's recommended to gain foot strength first. A zero drop shoe can help with foot muscle development which may help reduce pain in some people with high arches.
Is Altra owned by North Face?
The Utah-based company was sold for an undisclosed amount to VF Corporation.
Are Altra running shoes made in China?
MADE IN CHINA wrote: Altra Zero Drop is a new shoe company that follows in the poor footsteps of NIKE.
Who owns Hoka shoes?
Deckers Outdoor CorporationHOKA ONE ONE / Parent organizationDeckers Outdoor Corporation, doing business as Deckers Brands, is a footwear designer and distributor based in Goleta, California, United States. It was founded in 1973 by University of California, Santa Barbara alumni Doug Otto and Karl F. Lopker. Wikipedia
Is Altra Lone Peak true to size?
The Altra Lone Peak 4.0 really ticks all the boxes for a workhorse trail shoe. The LP4s definitely fit true to size, though they do feel a bit snug throughout the upper. If the fit feels too tight, Altra has built in a little feature to allow you to add a little more room to your LP4.
Do Altra shoes have arch support?
Offers a unique feel and connection to the shoe by engaging with the nerves of your feet. A brand-new arch support feature that helps encourage a more natural step cycle.
Are mens Altras wider than women's?
In general, a woman's foot has a narrower heel and midfoot, higher instep, longer arch, and different metatarsal (toe) spacing than men. Also, just in case you don't already know, a good general rule of thumb across all brands is that a women's shoe is about 1.5 sizes smaller than a men's.
How do I measure my foot size?
Measuring your footFoot length. Stand flat-footed with your heel against a wall. Use a ruler or tape measure on the floor to measure from the back of your heel to the tip of your longest toe.Foot width. Measure the flat width across the ball of your foot (the widest point) by stepping on the ruler or tape measure.