Returns and Cancellations
- What is your refund policy? All purchases made on the AMD Online Store may be returned unopened within 30 days for a full refund.
- How do I cancel my order? Once an order has been processed it is immediately sent to the warehouse for shipping and cannot be changed nor cancelled. ...
- How do I request a refund? ...
- When will I see my credit appear in my account? ...
Full Answer
How do I return an AMD product?
Include an extra label with your address, contact details, RMA number, and quantity of AMD products being returned inside the package. Use packing tape and apply it evenly across flaps and seams to both the top and bottom of the outer box.
What is AMD's return policy for online orders?
All purchases made on the AMD Online Store may be returned unopened within 30 days for a full refund. How do I cancel my order? Once an order has been processed it is immediately sent to the warehouse for shipping and cannot be changed nor cancelled. You may reject the package upon arrival and the carrier will return it to our warehouse.
How do I ship my AMD product?
To ensure a smooth delivery of your AMD product and returns processing, AMD recommends: Using a reputable carrier service that provides tracking details and delivery confirmation for your shipment. Labeling the exterior box with the address information for both the sender and recipient of the package.
What happens if my AMD product is damaged during shipping?
Any damage to your AMD product that occurred during shipping due to poor packaging will void your warranty coverage from AMD. Therefore, it is important to properly pack your AMD product to ensure it is delivered safely and undamaged to AMD. Here are some helpful tips on preparing and packing your items for shipping:
Does AMD take returns?
What is your refund policy? All purchases made on the AMD Online Store may be returned unopened within 30 days for a full refund.
How do I return my AMD cpu?
Upon receipt of a Return Material Authorization (RMA) number from a Customer Care Center Representative, you will be required to send in your processor. If requested by AMD, you will also be required to send in the heatsink/fan that was packaged with your processor.
How do I check my AMD warranty?
4-Step Verification ProcessMake sure your AMD Retail product is sealed with no signs of tampering.Look for the shift and hologram on the security label to confirm authenticity. ... Scan the QR code on the label, to verify.Confirm the CPU serial marking in the window match the secured label serial marking.
How do I contact AMD support?
(877) 284-1566Advanced Micro Devices / Customer service
Can I return a CPU without the box?
Most vendors usually accept a return within 15 or 30 days, and will do so quickly. However, the seller you bought the processor from won't accept the faulty product if you've thrown away the box. (Amazon seems to be an exception(Opens in a new window).) It's advice you should apply to any PC parts you buy.
How long does AMD RMA take?
In total, the whole process took 18 days. Depending on how far you are located from AMD's RMA processing centre, this process might be faster or slower. What is key is to keep communicating with AMD since they don't automatically give out status information.
Are there fake Ryzen CPUs?
Fake Ryzen CPUs do exist. Scammers will take something like an older AMD CPU and replace the heat spreader with one that reads "Ryzen5" or whatever you want, then ship it.
Do I need receipt for AMD warranty?
AMD Warranty is only good to the original purchaser and is not transferable. Without an Official Receipt showing the Original Owner and date of purchase from the Retailer you won't be able to open an AMD Warranty unless AMD ask for some other proof that you are the Original Purchaser.
Are there fake processors?
Counterfeit Intel and AMD CPUs have been circulating in retail and used processor market platforms for years. The main scam is that resellers try to sell buyers a CPU that is not even similar to the one they ordered. This can be achieved in a number of ways, with fake IHS still the most common.
How do I claim my free AMD GAME?
Redeeming your code Go to the AMD Rewards game redemption page. Log in to your AMD Rewards account. Enter your coupon code. It will be referred to as a “Unique Coupon Code” on the website.
What is AMD support email?
Contact the webmaster at DevCentralWebmaster [at] amd.com. This email address is for website issues for developer.amd.com only. If you see a broken link or problem on amd.com, please contact the AMD webmaster.
How fast is AMD shipping?
AMD "went from zero to nearly a million units or roughly 20% of their desktop shipments in under three months—that's fast,” he said. “It's really just a case of demand far outstripping supply, which is pretty much universal for most CPUs right now.”
Can you return CPUs to Amazon?
You can return consumer electronics and computers to Amazon within 30 days of purchase. If the reason for the return is a defective product, incorrect description, or wrong item sent, you will not have to pay the return shipping fees.
Can you return a CPU to microcenter?
Most products may be returned within 30 days, excluding desktop/notebook computers, tablets, processors, motherboards, projectors, 3D printers, and 3D scanners which may be returned within 15 days of purchase. *In accordance with our return policy, and if you have provided us with valid contact information.
Can I return a CPU to Newegg?
This includes, but is not limited to: CPUs, video cards, solid-state and hard disk drives. In general, Newegg will not accept returns of products which have exceeded the product's lifespan due to overuse.
Do you need box for RMA?
You never need the box to return a defective item or to utilize a warranty, but you do need the box if you simply decide to return something that is not defective.
Product Packaging Instructions
For Processor-in-Box (PIB), secure the processor using the plastic clamshell that came with the original PIB packaging. If the plastic clamshell is not available, an alternative is to use packing-foam or sponge pads, as shown below:
Shipping Guidelines
To ensure a smooth delivery of your AMD product and returns processing, AMD recommends:
How long does AMD take to return a product?
Nutrition and Supplements. AMD accepts returns of nutritional products up to 30 days after the order delivery date. Products must be returned unopened, unused, and not damaged for a full refund. Opened or used products are non-refundable.
Is AMD Money Back Guarantee in US Dollars?
Money-back guarantee offers are in United States Dollars only. AMD is not responsible for changes in exchange rates that may affect the refund value in your local currency for a returned product.
Can I return AMD products?
AMD accepts returns of all other products up to 30 days after the order delivery date, except those products listed as “discontinued.” Products must be returned unopened, unused, and not damaged for a full refund. At AMD’s discretion, any damaged or missing components may be deducted from the return amount due. Opened or used products are non-refundable. All sales are final on discontinued items unless otherwise noted.
Step 1 – Determine if Your Product Is Really Defective
Take a moment to review the suggestions below to be certain the processor is indeed defective. Often, the cause of the problem is not the processor itself.
Step 2: Determine What Is Not Covered by Warranty
Try to determine if your processor defect is covered by warranty (see examples below). AMD is not liable under warranty if, through testing and examination, it is AMD’s reasonable opinion that the alleged defect or malfunction of the CPU has been caused by misuse, neglect, improper installation or testing.
Step 3 – Provide Required Product Information
You should include the following product information in your warranty service request:
Continue to Step 4
An email will be sent to you with further instructions on how to proceed with sending in your defective processor. Be certain to send only the processor. The heat-sink and all other original packaging is not required.
How does AMD price match and beat work?
Here’s how the AMD Price Match & Beat (known as the “Low Price Guarantee”) works: At the time of purchase, if you find a current lower price on an identical , in-stock item from any diode laser supplier/vendor**, AMD Lasers will match the price and beat it by 20% at the point-of-sale. For price-matching online purchases, the price of the item (s) plus the shipping cost must be lower than what AMD Lasers offers.
Can I use a credit card to return an AMD laser?
A credit card will be needed to secure he value of the defective unit and will be charged if defective part is not returned to AMD Lasers in a timely manner or if, upon inspection, AMD Lasers determines that the returned product is defective due to misuse or handling, as outlined in the LIMITED WARRANTY.
