There are some guidelines to the Indochino return process:
- Let Indochino know about a problem in your garment within ten days of receipt
- Returns are at the discretion of Indochino
- If accepted, your returns will be reimbursed with an Indochino gift card
- Only unworn items in good condition are accepted
- Indochino may deny an item that has been damaged or worn
Full Answer
Will Indochino reimburse me for alterations?
If you purchased with a gift card, you will be reimbursed in the form of an INDOCHINO gift card. Please see our Alterations page and follow the steps to make your alteration claim
Can I order my Indochino suit online?
You can order your Indochino suit online and have them conveniently delivered to your door.
What is Indochino’s fit promise?
Indochino makes a Fit Promise, and this means that if your order does not match with your desires for the garment, then Indochino will work to fit you with the apparel that meets all of your expectations.
What if I don’t live close to an Indochino showroom?
If you don’t live close to an INDOCHINO showroom, you can visit a local tailor of your choice and submit your receipt for reimbursement (please see the Reimbursement Allowances table below). To start the process, contact our Customer Experience Team within 10 days of receiving your garments.
Are INDOCHINO suits returnable?
INDOCHINO will only accept returned items that are in good and unworn condition with the tags still on and the vents fully stitched. INDOCHINO has the right to deny reimbursement for an item that is believed to be previously worn or damaged. INDOCHINO will not accept items that have been altered or adjusted in any way.
Are INDOCHINO suits actually good?
3:304:53Indochino Suit Review 1 Year Later | How Has It Held Up? - YouTubeYouTubeStart of suggested clipEnd of suggested clipQuestion but i'm going to say yes because they do offer a great amount of fabrics.MoreQuestion but i'm going to say yes because they do offer a great amount of fabrics.
What is INDOCHINO fit promise?
Simply put, our Fit Promise is a commitment to get you into a perfectly fitting suit. As all our garments are made custom, we do not offer refunds on our products—but if your garment doesn't fit the way you'd hoped, we'll help make sure it does.
How do I cancel my INDOCHINO suit?
Once a purchase has been made with INDOCHINO, no cancellations can be actioned on the order.
Is INDOCHINO a luxury brand?
INDOCHINO DEBUTS THREE NEW LINES IN ORDER TO STREAMLINE BUSINESS. Made-to-measure apparel company Indochino has launched its seasonal spring/summer 2018 collection along with an updated premium range and a brand new luxury line boasting the highest quality suit fabrics.
Is INDOCHINO part of Nordstrom?
Nordstrom is teaming up with a made-to-measure menswear company popular with younger customers. The department store retailer is adding 21 in-store Indochino shops in its stores nationwide.
What do I do if my suit doesn't fit?
But worry not – we have some guidelines on what to do if your favorite suit isn't fitting.Have a Tailor make adjustments. ... Reweaving. ... Taking In & Letting Out The Shoulder. ... The Midsection. ... Lengthening/Shortening Jacket Sleeves. ... Tapering the Trousers. ... Jacket Length.
What should I wear to an INDOCHINO fitting?
Please bring your dress shoes and a collared shirt with you. 'I NEED A WEDDING CONSULTATION' Thinking of using us for your wedding? Congratulations! At this appointment, we will walk you through the INDOCHINO process and get an idea of what you are looking for.
Can you get measured for a suit for free?
That means you can go into any “brick and mortar” tuxedo shop or Men's Warehouse in your area and ask for complimentary measurements, and they will take them for you, free of charge.
How fast can INDOCHINO make a suit?
Indochino garments are made-to-order and shipped in 4-6 weeks via DHL.
How much does an INDOCHINO suit cost?
$399A custom suit from Indochino, fully personalized to your fit and style, costs only $399—the same price that you would pay for an untailored off-the-rack suit. By using quality materials and precise tailoring, Indochino makes affordable suits that feel premium.
Can you get measured at INDOCHINO?
You'll be prompted to get measured once you're ready to checkout — after choosing from a full selection of suits, shirts and outerwear and customizing the details to match your style. Once your order is placed, one of our Master Tailors will take your body measurements and create a made to measure garment just for you.
Who makes INDOCHINO suits?
Dayang GroupHOW INDOCHINO GARMENTS ARE MADE. We partner with one of the world's largest suit manufacturers, Dayang Group. Every garment produced by INDOCHINO is made in Dayang's factory in Dalian, China, which is held to the highest production standards in the world.
Is INDOCHINO half canvas?
Since 2013, Indochino officially labels their suits as half-canvassed. @indochinoreview Confirmed. Our suits are half canvassed. Indochino just confirmed this very important fact via Twitter, their suits nowf all feature true half-canvas construction.
How do INDOCHINO suits fit?
3:5011:51An HONEST Indochino Custom Suit Review - YouTubeYouTubeStart of suggested clipEnd of suggested clipThey choose something that fits you as close as possible. And then tweak that garment to make itMoreThey choose something that fits you as close as possible. And then tweak that garment to make it more custom to your fit.
How long does it take INDOCHINO to make a suit?
4-6 weeksIndochino garments are made-to-order and shipped in 4-6 weeks via DHL.
Alterations
Alterations can be necessary to get the perfect fit for you. If your garments need a little bit of tweaking to get them fitting perfectly, please book an appointment to visit one of our showrooms and our in-house tailors will alter them for you.
Returns
Please note that we do not offer refunds as all our garments are made according to your measurements and built to fit your needs, no one else's. If there is any issue with the fit, quality, or construction of your garments, please contact Customer Experience within 10 days of receiving your order.
My suit doesn't fit, what options do I have?
We are committed to getting you the perfect fit. If your garments require fit adjustments.
How much does Indochino reimburse for local alterations?
We cover up to $75 for alterations in US or Canada and $100 AUD in Australia. Your alteration reimbursement amount will depend on the garments being altered. The maximum limit for each garment is listed below.
How do I submit my receipt from my local tailor?
You can submit your itemized receipt and alterations form here. Please ensure this is completed within the claim deadline provided to you by our Customer Experience Team.
What do I do if I receive a garment that has a quality or construction issue?
If there's any issue related to the quality or construction of your garments, please contact our Customer Experience Team within 10 days after receiving your order for assistance. Please keep in mind, we are only able to assist with garments that are unaltered and unworn, so be sure to keep all swing tags on your garments.
INTRODUCTION
These Terms and Conditions (“Terms”) shall apply to any transaction between Indochino Apparel Inc., Indochino Apparel US Inc., (“INDOCHINO”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“INDOCHINO.com”) or at any INDOCHINO location (“Showroom”).
ORDERS
INDOCHINO reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including: 1. if your measurements fall outside the range of our available pattern; and 2. the right to limit quantities purchased.
PRICING AND PROMOTIONS
Prices at INDOCHINO Stores will be displayed in local currency where available and/or legally required. If local currency is not available, Prices will default to U.S. Dollars. Customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment.
PRODUCT INFORMATION AND AVAILABILITY
There may be information at any of our INDOCHINO Stores that contains errors, inaccuracies, or omissions that may relate to product descriptions, price, offers, and availability.
SHIPPING AND DELIVERY
INDOCHINO may offer free shipping on orders over a certain threshold. For orders outside the United States, Canada, and Australia, or orders that do not meet the free shipping threshold, INDOCHINO will charge a shipping fee per order. Gift Cards, Tailor's Kits and Tape Measures ship for free, but do not count towards the free shipping threshold.
WEDDING GROUPS
INDOCHINO, in its sole discretion, may offer a discount or promotion to wedding parties or groups that meet certain requirements established by INDOCHINO.
GIFT CARDS AND CREDITS
Coupons, discounts and any other promotions cannot be applied to the purchase of Gift Cards. However, Gift Cards can be used to pay for items where another coupon code or promotion is applied. Gift Cards can only be spent in the currency in which they were bought (i.e.
Is off the rack too tight?
Off the rack is often off the mark when it comes to fit. The shoulder pads shouldn't extend past the shoulders or bunch upward. The suit is too tight when your button is pulling; it's too loose when fabric hangs off you. The jacket sleeve is often either too short or too long.
Do Indochino suits fit?
Because they're made for you—and only you—Indochino suits fit you perfectly. Compliments guaranteed. The shoulder seam sits perfectly at your shoulder's edge, free of creases and wrinkles. The top button closes without strain, with no visible pulling through the middle.
How much does an Indochino suit cost?
You’ll certainly look dapper in an Indochino tuxedo suit for $539-$669. Indochino’s tuxedo suits come in velvet and dinner jacket options and snappy colours, including emerald, black, burgundy, navy, purple and teal.
Where is Indochino made?
About Indochino. Headquartered in Vancouver, B.C, Indochino makes custom suits, shirts, chinos, blazers and overcoats for men. Indochino circumvents industry standards to bring men the best in clothing by offering made-to-measure experiences to the customer, creating an alternative to “off-the-rack clothing” at prices that feel right.
How much is the Indochino Highbridge charcoal suit?
Indochino Highbridge Charcoal Suit. Indochino’s grey suits are striking and handsome for $399-$669. You’ll look like you’ve stepped off of a photoshoot in light grey, plaid gray, check gray, herringbone light gray, herringbone charcoal and more. At $669, the Highbridge Charcoal Suit is an Indochino bestseller.
Did Indochino come out with an even score?
Indochino did not come out with an even score. There were polarized reviews about the company and the garments. While the measurement process is precise, and decisions are hands-on, creative and customer-facing, customer support did not exercise reasonable responses to complaints.
Who is the founder of Indochino?
Indochino was founded by CEO Kyle Vucko and Heikal Gani in 2007. Both men were students at the University of Victoria and they developed Indochino to fill a gap in their own experience. Their aim was to build a business that manufactured made-to-measure men’s garments at a reasonable price.
Does Indochino suit take care of clothes?
Indochino knows that getting your clothes shouldn’t involve hassle. Our Indochino suits review underscored that while Indochino involves you in the process, they take care of the bothersome details and deliver the product to your door.
