Return-Policy.org

america's best contacts and eyeglasses return policy

by Wava Block Published 1 year ago Updated 1 year ago
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What is America's best's return policy for glasses?

America’s Best offers a 30-day return policy for glasses as long as you have your original receipt. All glasses are under warranty for the first year, which covers manufacturer defects, including...

Why choose America's Best Contacts&Eyeglasses?

America's Best Contacts & Eyeglasses is the low-price leader in a highly competitive eyewear market with more than 800 high-volume retail stores located across the U.S. Because we purchase a very high volume of eyeglass frames from manufacturers, we're able to negotiate unheard-of low prices from our vendors.

Can I buy glasses at America's best without a prescription?

Customers can bring in a current and valid prescription to an America's Best store to purchase eyeglasses or contact lenses. If you don't have a current, valid prescription or if you think your vision might have changed, an eye exam from one of our independent doctors of optometry is just $50.

How much is a contact lens exam at America's best?

How much does a contact lens exam cost? Contact lens exams cost $89, but customers can join the Eyecare Club for $99 to get 3 years of contact lens exams (up to 2 per year), as well as discounts on contacts and eyeglasses! Schedule an eye exam at America's Best today.

How long are glasses warranted?

How long does it take to get a refund for eye exam?

How to keep glasses in case?

How to clean a scratched eyeglass lens?

See more

About this website

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What is the return policy for glasses at America's Best?

What is your return policy for glasses? We offer a 30-day return policy on glasses when accompanied by a receipt.

Can you return contacts to Americas Best?

Items may be returned within 30 days of purchase provided they are unopened, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges.

Can you return glasses to America's best if you don't like them?

Refund Policy Merchandise accompanied by a receipt may be returned within 30 days for a full refund less the eye exam* fee.

Can you return prescription eye glasses?

Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.

Can you return contact lenses?

With all the tips and tricks floating around about how to handle your contacts, one that might often get overlooked is, “Can I return my contacts?” The answer is more than a simple yes or no. Each retail company has its own return policy, with most requiring that unused or defective lenses be returned within 30 days.

Can I switch contact brands?

Even if the contacts are of the same brand, you'll need a new fitting before switching between types of lenses. Ask your optician about trialling a new type of contact lens. It's quite common for a friend or a family member to recommend the lenses they wear, because they find them comfortable.

What do I do if my glasses prescription is wrong?

If your lenses were made incorrectly or your eye doctor changes your prescription, most optical stores will remake the lenses for you at no charge, with some provisions (for example, many policies will cover only one prescription change within a specified period of time).

Can you change frames on glasses?

You can put old lenses in new frames in most cases, as long as the new frames are the same ones you used to have. An eye care professional will just need to make sure your prescription doesn't restrict the type of eyewear you use so that you don't have issues down the line.

How can you tell if your glasses prescription is wrong?

If you experience any of these symptoms for an extended period of time, after the adjustment period, your prescription may be incorrect:Extreme blurring of vision.Lack of focus.Poor vision when one eye is closed.Excessive eye strain.Headaches or dizziness.Vertigo or nausea, unrelated to a medical condition.

Can you get a refund on prescriptions?

This begs the question then, can you return a prescription medication? The answer is simple on the one hand: yes, if the pharmacy policy allows it. In fact, however, the notion of pharmaceutical returns and reuse is complex and dictated by state and federal regulations.

How do I know if my new glasses are too strong?

1) Blurred Vision Stare straight ahead with the other eye. Is your vision hazy or blurred? Repeat with the other eye. A cloudy or blurred vision in one eye, while the other is closed is a sure sign that the power of your glasses or lenses is incorrect.

Why do I see blurry with my new glasses?

Both your eyes and brain need time adjusting to prescription glasses. Some people adjust to this change in a matter of days while others may take weeks to adapt. When it's new glasses causing blurry vision or a new prescription number in old lenses, you have to give yourself time to adjust.

What is the cost for Transitions lenses?

For patients not covered by health insurance, transition lenses typically add $100-$400 to the cost of prescription eyeglasses, which can cost up to $1,000, depending on the frames, lenses and any additional features chosen.

How much does America's best vision plan cost?

Membership also includes up to two contact lens exams per year. According to America's Best, members save around $600 over 3 years on products and exams. The cost is $99 for 3 years and $139 for 5 years. However, if you join this plan, you can't use your insurance for your purchases.

Can I use 1800 contacts prescription elsewhere?

Your 1-800 Contacts prescription is from a board certified ophthalmologist and valid to use anywhere in the United States.

How long does it take to get contacts after eye exam?

After payment is received in full, the average turn around for glasses is typically about two weeks and for contacts approximately one week.

What's included in the 2 for $79.95 deal?

The 2 for $79.95 advertised offer includes single vision uncoated plastic (CR39) lenses, frames from our $69.95 price selection and a free eye exa...

Can I share the 2 for $79.95 offer with someone else?

The 2 for $79.95 offer cannot be shared with another individual and both pairs of  glasses  must be for the same person. You may use two different...

How can I find the closest America's Best location?

Enter your zip code or your city and state in the  Store Locator  on this website to find your nearest America's Best location.  Read More

How much does an eye exam cost?

At America's Best, eye exams are FREE* with our 2 pairs offers! Exams without a 2 pair purchase are only $50.  Schedule an eye exam  at America's B...

How much does a contact lens exam cost?

Contact lens exams cost $89, but customers can join the  Eyecare Club  for $99 to get 3 years of contact lens exams (up to 2 per year), as well as...

How long will it take for me to get my glasses?

Associates should give customers placing in-store orders an exact day of when their glasses should arrive back at the store. Because we use a centr...

Do you accept same-day appointments or walk-ins?

We do accept same day appointments and walk-ins, but it's always best to schedule an appointment.  Please schedule an appointment online. Read More

Does America’s Best accept vision insurance?

Yes! For in-store purchases, we accept most vision insurance plans including EyeMed, Spectera, Superior Vision, Davis Vision. Many stores also acce...

Is insurance required to buy glasses, contacts or eye exams?

No, America's Best Contacts & Eyeglasses does not require the use of vision insurance at any of our locations. Read More

New Americas Best Eyeglasses Warranty Recommendations

This article or image is part of Americas Best Eyeglasses Warranty, find other articles and images by using the navigation buttons or by searching in the search fields that have been provided.. AIR OPTIX COLORS 2 Pack Weekly Disposable from Americas Best Eyeglasses Warranty , source:americasbest.com Read More: Best Of Kate Spade Prescription Eyeglasses Good Ideas

Customer Service Help at America's Best Contacts & Eyeglasses

How Can We Help? Our goal is for every customer to be completely satisfied with their experience at America’s Best, and we appreciate you taking the time to help us identify opportunities to better serve you.

Frequently Asked Questions on Glasses Orders | America's Best

Associates should give customers placing in-store orders an estimated day of when their glasses should arrive back at the store. Because we use a centralized lab, eyeglasses are typically ready for pick-up in 7-10 business days.

What is America's best contact?

America's Best Contacts & Eyeglasses is the low-price leader in a highly competitive eyewear market with more than 800 high-volume retail stores located across the U.S. Because we purchase a very high volume of eyeglass frames from manufacturers, we're able to negotiate unheard-of low prices from our vendors. Then we pass those savings on to our customers!

What to do if you are a long time contact lens wearer?

If you're a long-time contact lens wearer, consider joining our Eyecare Club to save money on contact lenses, exams and eyeglasses.

How much does a contact lens exam cost?

Contact lens exams are just $89, but by joining the Eyecare Club , you can get 3 years of FREE contact lens exams (up to 2 per year).

How much are FT28 lenses?

Yes! You can purchase 2 pairs of lined plastic bifocal lenses (FT28) for just $99.95, including a FREE eye exam. Other bifocals and no-line progressives are also available at discounted prices. Please call or visit your local store for more detailed pricing.

How to schedule a contact lens exam?

Make a contact lens exam appointment online or call 1-800-TWO-PAIR to schedule an appointment with an independent doctor of optometry. Following your exam, America's Best associates will walk new contact lens wearers through a training session using your trial diagnostic lenses. After wearing your trial diagnostic pair for about a week, customers must return to the store for a contact lens evaluation to receive their finalized prescription.

How many frames does America's best have?

Other optical chains might only offer a few dozen pairs as part of a special like ours, but America's Best offers almost 200 frames as part of our 2 pair for $69.95 deal (frames tagged at $59.95 with single vision uncoated plastic lenses). America's Best also offers designer brands – check out our selection!

Does America's Best cover lost frames?

This plan does not cover lost frames or lenses.

What is the lawsuit against America's best contacts and eyeglasses?

In 2021, America’s Best Contacts and Eyeglasses was involved in a lawsuit accusing the company of pregnancy discrimination.

How long does it take for America's best to replace lenses?

America’s Best provides a prescription guarantee, which replaces your lenses for free if your prescription changes within 60 days of your eye exam.

How long does it take to get glasses picked up?

You can select your glasses on the same day. Usually, your glasses will be available for pickup within 7 to 10 business days.

How much does an eye exam at America's Best cost?

America’s Best offers comprehensive eye exams free with the purchase of any two pairs of glasses totaling at least $69.95. An eye exam alone costs $50, and a contact lens exam costs $89.

What are the negative reviews of America's best?

Negative customer reviews of America’s Best complain about poor customer service, including unanswered calls or emails, as well as impolite employees. Several people received incorrect prescriptions, waited a long time for their glasses to arrive, and were unhappy with the poor quality of the glasses.

What to do if you have never worn contacts?

If you’ve never worn contacts before, schedule an eye exam, which will include a training session. The optometrist will provide you with a pair of trial diagnostic lenses. Then you’ll need to return to the store for a contact lens evaluation before receiving your final prescription.

How much does an eye exam cost?

An eye exam alone costs $50, and a contact lens exam costs $89. You can take a visual field test for $15 or combine it with a retinal image screening for $20. If you wear contacts, you can become a member of the eyewear club to receive discounts on contacts, eyeglasses, and accessories.

How much are glasses at America's Best?

When it comes to getting the best deal on glasses at America’s Best, be sure to take advantage of the two-pairs for $69.95 offer. With this deal, you can choose any two pairs of glasses in the $59.95 selection for $69.95 total. That means you’ll be getting your second pair for just $10. Just be sure you’re choosing glasses from the eligible selection to avoid additional costs.

How long does it take to get a refund for glasses?

And if you need to return your glasses or accessories, you can bring them with the receipt to your nearest store for a full refund within 30 days of purchase.

How much does an eye exam cost?

Based on a recent price comparison, an exam for a new eyeglass prescription costs around $70 on average. For a contacts exam, you can typically expect to pay $100-$150. America’s Best offers eye exams beginning at $50 and contacts exams for $89. That means you’ll be saving between $20 and $60 compared to most optometrists’ offices.

How much does it cost to upgrade to polycarbonate lenses?

You can choose to upgrade to polycarbonate Verilite lenses for $69 or get lined bifocals for an additional $20. Some additional options include a protection package for $50, Transitions Signature lenses for $80 and/or an anti-reflective coating for $55.

How many pairs of glasses do you need for a free eye exam?

If you’re looking to get new glasses, consider buying two pairs from America’s Best in order to receive a free eye exam. Simply schedule an exam at a location near you and purchase two pairs of glasses at the end of your visit to avoid the $50 eye exam fee.

How long does it take for glasses to arrive at America's Best?

Many customers indicated that instead of the advertised 7-10 days, it’s taken closer to two weeks to receive orders and that glasses often still need to be adjusted or fixed upon arrival. Still, according to other customers, America’s Best resolved issues quickly and effectively.

Does insurance cover eyecare membership fees?

For example, the $99 Eyecare Club membership fee isn’t covered by insurance providers; however, membership in the Eyecare Club allows for two free contact lens (and glasses) exams per year for the next three years.

Customer Complaints

Need to file a complaint? BBB is here to help. We’ll guide you through the process. How BBB Processes Complaints and Reviews

Local BBB

BBB Business Profiles may not be reproduced for sales or promotional purposes.

Simply awful

Simply awful. Cheap lenses that scratch easily even with anti-scratch coating, the progressive lenses they offer are the worst I have ever had, with a very narrow channel of vision that distorts midway from center. The staff is unknowledgeable and doesn't even note the center of your eye as is done at private optometrist or even Costco.

SHOULD BE CALLED AMERICANS WORST

SHOULD BE CALLED AMERICANS WORST, GIRL AT DICKSON CITY STORE WAS SOOO RUDE AND NON CAREING,COULD CARE LESS ABOUT BEING HELPFUL, VERY BAD EXPERIENCE, WHEN IT WAS MY WIFES TURN SHE OPT TO GO ELSE WHERE. WE ARE SEVENTY YEARS OLD.

Outstanding optometrist (Wilkes Barre branch)

This review applies specifically to the Wilkes-Barre store (Highland Park Blvd.) I selected it specifically because Dr. Victor Greco works there and I have received excellent care from him for more than 15 years.

Avoid at all cost

This was just an overall bad experience fom the disorganization, unclear pricing, and timing issues. I arrived early, but the doctor was late coming back from lunch or somewhere (walked in with her purse 15 minutes after my appointment was supposed to have started).

More concerned with avoiding accountability than with providing courteous service

I had the BIGGEST misfortune of shopping at the retail location in Algonquin, IL. My lenses were lost, glasses misplaced - they weren't located until after 30 minutes of searching and given false assurances. The blatantly disrespectful of my time and totally unprofessional.

Insurance scam

Insurance scam! Don’t trust them if they say they take your insurance. They were listed on my insurances website and I called to double check and they said yes. Only to finish my eye exam and be told that they don’t take my version of the insurance and got hit with a bill I didn’t anticipate paying.

HORRIBLE SERVICE

just now I showed up to my apt on time yet they helped 3 people that came in after me first, then I wait 45 minutes before I got seen for the pre exam. Apparently I had a Tele doc apt not that I had a choice but after waiting an additional 30 minutes they tell me they are having tech issues and tell me they need to reschedule me.

How long are glasses warranted?

Warranty. Your new glasses are warranted to be free of manufacturer's defects, which includes material and workmanship, for one year from the date-of-purchase.

How long does it take to get a refund for eye exam?

Merchandise accompanied by a receipt may be returned within 30 days for a full refund less the eye exam* fee.

How to keep glasses in case?

You should always keep your glasses in a case when you're not wearing them. Always take them off with two hands, one hand on each temple (or arm). Never lay your glasses lenses facing down on any surface.

How to clean a scratched eyeglass lens?

For optimal cleaning, always rinse your glasses off with water to remove particles that can scratch, then spray with an eyeglass cleaner, and dry with a lens cleaning cloth .

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