Can furniture stores charge a restocking fee?
You may be charged a restocking fee on returns—typically between 10 and 20 percent of a product's sale price. Also, stores might not refund a customer's original delivery fees. This depends on the reason for your return.
What is the return and exchange policy?
A return policy is a set of rules that merchants establish to manage how customers return or exchange unwanted or defective products that they've previously purchased or received as a gift.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
How long do you have to return at at home?
Hassle-Free Receiptless Returns No problem! Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you're an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
What is a standard return policy?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
How many days after signing a contract can you cancel?
In general, once a contract is signed it is effective. In most situations, you do not have a time period where you have a right to rescind a contract. There are a few exceptions to this general rule. The Federal Trade Commission (“FTC”) has a 3 day, or 72 hour, cooling off period rule.
Can you cancel a furniture contract?
Check State Laws. Many states, like California, grant consumers a statutory "cooling off" period, typically three to five days, during which a consumer can cancel a contract for any reason by sending the seller a written cancellation notice.
Do I have 3 days to cancel a contract?
There is a federal law (and similar laws in every state) allowing consumers to cancel contracts made with a door-to-door salesperson within three days of signing. The three-day period is called a "cooling off" period.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can you return to HomeGoods after 30 days?
Home Goods Return Policy If 30 days have elapsed, or merchandise is eligible for return but is returned without a receipt, the customer may still receive store credit. HomeGoods urges customers to keep their receipts in the event that merchandise needs to be returned.
Can I return an item without a receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What is the difference between return and exchange?
If a customer wants a return, they are communicating that the product did not meet their expectations for one reason or another and want a refund. An exchange on the other hand, means that they were satisfied with the quality of the product and the buying experience, but chose the wrong item.
What is business return policy?
A small business return policy is a set of rules that lets customers know what to expect if they need to return or exchange a product. You should have a standard return policy for your business.
What's the refund policy?
A refund policy is a document that outlines the rules for getting refunds for purchased goods and services. A refund policy often details the eligibility requirements for refunds, types of refunds given, the refund timeframe, and the return process.
What makes a good return policy?
A concise and clear return policy gives consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. If a retailer doesn't give this guarantee, then consumers often become suspicious and avoid buying the product.
Stock Items
We strive to do everything right the first time and hope that you love your purchase. To initiate a return, contact customer service by filling out our form on our contact page, and they will provide instructions for returning your merchandise. Please note that you will be charged a 15% restocking fee for all returns or exchanges.
Direct Ship Items
Orders that have been shipped cannot be canceled or returned until you have the merchandise. To initiate a return, contact customer service by filling out our form on our contact page, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support.
How to cancel furniture order at America's Furniture Warehouse?
In order to cancel, customer must call America’s Furniture Warehouse service team @ (843) 294-9994, or email us at customerservice@americasfurniturewhse.com within 24 hours of purchase so we can give you a cancellation number for reference.
What to do if merchandise is damaged?
1. If the merchandise is damaged customers must inspect the furniture upon delivery, notify damages on any delivery forms signed, and take pictures of damages.
Why does a customer receive wrong merchandise?
Customer receives wrong merchandise because they did not review original product sales receipt to make sure they selected the correct merchandise or shipping address(s) (we assume the information on the order conformation is correct after order is placed, so it is the customer’s responsibility to notify us with any errors or inaccuracies to make changes accordingly)
How long is a value city furniture warranty?
Accessory items are warranted for a period of 90 days.
How long does a store have in-home service?
You will also receive, for a period of one year, in-home service for any repair of defective items if, at the time of service, you live within the store' s service and delivery area. If you no longer live within the store' s service and delivery area it will be your responsibility to return any merchandise to the store for service or exchange.
How long does it take to cancel a value city furniture lock?
You may cancel the price lock and receive a full refund if your request is made within 180 days of your last payment. After 180 days of inactivity, VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will deduct a non-refundable of your last payment.
How long is a mattress warranty?
Accessory items are warranted for a period of 90 days. " AS-IS" items carry no warranty and the sale is final (except where prohibited by law). For warranty claims on mattresses, box springs, or additional protection or warranty programs, refer to that warranty for service information.
Can you return merchandise to Value City?
Stores do not have the ability to hold merchandise past the scheduled date of pick up. If you are unable to pick up your merchandise on your scheduled date, please notify the store immediately. Except where prohibited by law, there will be a 15% restocking fee on merchandise that has been returned to stock. At the time of pick up, inspect your merchandise for any visible signs of defect prior to departing the store. It is your responsibility to properly secure and tie down merchandise to your vehicle. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE associates may assist in loading merchandise but reserves the right to refuse loading merchandise which may result in injuries or property damage. VALUE CITY FURNITURE/AMERICAN SIGNATURE FURNITURE will not be responsible for any damage or loss caused to customer merchandise and/or any vehicles during the loading or transportation of your merchandise. Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise to be eligible for a refund or exchange. It will be your responsibility to return any merchandise to the store for service or exchange.
TERMS AND CONDITIONS
Please review the following links for detailed information about our terms and conditions.
TERMS AND CONDITIONS OF SALE
The terms and conditions of sale apply to all online purchases, please review them. By making a purchase through this website, you agree to these terms.
Payment Policy
We accept most major Credit Cards, PayPal, Affirm, Google Pay, and Amazon Pay.
Payment Method
We accept most major Credit Cards, PayPal, Affirm, Google Pay, and Amazon Pay.
