& Other Stories
- & Other Stories provides free returns within 30 days.
- Items must be returned clean, unworn, and with tags attached.
- Shoes must be returned with their original boxes. ...
- Underwear, pierced jewelry, makeup/skincare products, and items marked final sale are not eligible for returns.
- Self-addressed UPS return label provided in your package for easy returns.
Full Answer
How long do I have to return an item?
If something isn’t quite right, you have 30 days to return. It costs 25 USD to make a return. This charge will be deducted from your refund. We’ll process your refund by the same method you used to pay within 14 days after your returned item(s) is received at our warehouse. HOW TO RETURN 1. Fill in the returns note using the return codes.
What is the return policy for shoes and underwear?
When your return has been accepted, your refund will be issued and you will receive a confirmation email. We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs and pierced jewellery cannot be returned.
What is the return policy for online orders?
The returns are always free, but we ask that you keep them to a minimum so that we together can reduce the environmental impact caused by unnecessary freights. Kindly note that items bought online cannot be refunded or exchanged in any of our stores. A return form is included in your parcel.
What is the return policy for non-faulty items?
Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you. New return form A return form is included in your parcel.
What is & Other Stories return policy?
Free returns and a full refund. To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn't quite right, you have 30 days to return.
Can you return things after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How long do you have to return another story?
You can expect to receive a refund within three weeks of sending it back to us. Once we have processed the return you will receive a return confirmation email from us. If you haven't received an email within 14 days after sending your return back to us, please contact us for further assistance.
Can I cancel my order in & Other Stories?
You may cancel your order from the date you receive your order until 30 days after receipt of the ordered items, by returning the items or order to us. If you have been charged for the items, you will receive a refund which will include the standard delivery cost.
How long do you have to return a purchase?
If a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
Am I entitled to a refund if I change my mind?
But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.
How do you return items to other stories?
We ask that items are returned clean, unworn and with all their tags attached. Shoes must be returned with their original boxes. For hygiene reasons underwear briefs and pierced jewellery cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
How do I return an online order?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Can I return earrings to and other stories?
For hygiene reasons, underwear briefs, lingerie bodysuits and earrings cannot be returned unless faulty, and all swimwear must still have the hygiene strip. Please note that items purchased in our online store cannot be returned in any of our physical stores.
IS and Other Stories true to size?
I'd say it's true to size - but that M&S is big. I'm an 8 in M&S and an 8-10, more like 10 in Other Stories. I'm a UK 10 and buy a 36 or small in OS. I don't shop in M&S other than plain knitwear but I think their sizes are cut very big.
Do Never Fully Dressed do free returns?
If you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. Once your items are returned, you will be entitled to receive a refund.
How do you contact Other Stories?
Our customer service is provided in English. You can also send us a message on Facebook or write to us at customerservice@stories.com. If you need to contact one of our stores directly, you can find all the details in our Store Locator.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can I return after 30 days Amazon?
We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days. Computers and cell phones.
What is the maximum time period in which you can return a product you had bought on an e commerce app *?
The Act provides that: The right to return any semi-durable or durable products purchased free of charge within 15 days of purchase if they are returned in their original condition, with no changes in shape or size, and in their original packaging.
Does 30 day return policy include shipping time?
The 30-Day Rule for Shipping Goods The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. If you don't make a statement regarding shipping time, you must ship within 30 days--thus, the 30-Day Rule.
What happens if you return a package that is not accepted?
When your return has been accepted, your refund will be issued and you will receive a confirmation email. This information is only valid for orders delivered to the US.
How to return a garment?
How to return. 1. Fill in the returns note using the return codes. Put the note inside the parcel. 2. Pack your garment in the original plastic bag and box (we try to keep waste to a minimum, so please consider the environment and re-use our packaging as much you can). Please be sure that the parcel is taped securely.
Can you return underwear briefs?
For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact . Naturally any faulty items can be returned.
Is nail polish dangerous?
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans. At the same time, all our beauty items are tested to ensure that they are safe to use.
How to return
1. Fill in the returns note using the return codes. Put the note inside the parcel.
Return options
Attach the self-adhesive return label, which you can find on the Delivery note and take the parcel to a convenient Hermes parcel shop of your choice.
When will i receive my refund?
We always try to be as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.
Return restrictions - dangerous goods
Although fashion is meant to be available for everyone, some of our cosmetics classified as dangerous goods can’t be delivered to all locations due to transportation restrictions. E.g. nail polish, certain perfumes and nail polish removers as well as pressurised spray cans.
What items cannot be returned?
For hygiene reasons underwear briefs, pierced jewellery, make-up and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Shoes must be returned with their original boxes.
How do I return perfume, aerosols or nail polish?
Please make sure this label is attached to the parcel when you are returning these items. This lets our carrier know that they’re transporting flammable substances. If you are returning with the original packaging, the label is already attached.
When will I receive my refund?
We always try to issue the refund as fast as possible, but during busy periods (such as gift giving holidays and sales) it can take a little longer.
Can I return my online order in store?
Items bought in our online store cannot be returned in any of our physical stores, except for in our stores in Sweden.
Do you offer exchanges?
Unfortunately we don’t offer exchanges at this point. If you need a different size or colour, please return the items and place a new order.
When will my return arrive?
Your return should reach us in 14 days and will be processed shortly after this. If it's been longer, please contact our Customer Service with a proof of return (collection receipt or drop off slip).
Where do I add my discount code?
Please submit the discount code in your shopping bag before proceeding to checkout.
Wann erhalte ich meine Rückerstattung?
Wir versuchen immer, so schnell wie möglich zu sein, aber in geschäftigen Zeiten (etwa vor Weihnachten oder während des Schlussverkaufs) kann es etwas länger dauern.
Rücksendebeschränkungen – Gefährliche Güter
Obwohl Mode für jedermann verfügbar sein soll, können einige unserer als gefährliche Güter eingestuften Kosmetika aufgrund von Transportbeschränkungen nicht an alle Standorte geliefert werden. So etwa Nagellack, bestimmte Parfums und Nagellackentferner sowie unter Druck stehende Sprühdosen.
How long does it take to return a Bed Bath and Beyond product?
Bed Bath & Beyond has a generous return window: up to 180 days after purchase. Just provide your receipt and (for most products) and they'll refund the purchase price to the original form of payment.
How long does it take to return a Bloomingdale's item?
Bloomingdale's truly offers hassle-free returns. You have 365 days (yep, a full year) from the date of shipment to return your online purchase (in saleable condition) either by mail for free or to a local Bloomingdale's store.
How long does it take to return a product to Shopbop?
Shopbop has a strict return policy. Returns to Shopbop within 15 days of date of receipt (allow 7 days’ transit time) will be accepted for free—be sure to use the prepaid label included with your box.
How long does it take to get a refund from J.Crew?
J.Crew Factory accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online, by phone or in stores for a full refund or exchange within 30 days of original purchase .
How long does it take to get a refund from Barnes and Noble?
Who could return a book? Barnes & Noble will issue a refund for the purchase price of the item to your original form of payment for items returned within 30 days.
How long does it take to get a Bonobos refund?
Bonobos accepts unworn, unwashed, and unaltered items for a full refund or store credit within 45 days of the date of purchase, or for store credit after 45 days and up to 90 days from the date of purchase.
When is backpack shopping at Osprey?
Suitcase or backpack shopping? October is the month to do it at Osprey. Customers who place their order during the month of October receive free returns. Other months vary, but there's often some sort of incentive promotion.
