How do I return an item to Arc'teryx?
Please complete the online Warranty or Repair Request Form or call our Product Service Center directly at 1.888.326.9900 (toll-free in North America). IMPORTANT ! Please do not send your item back to Arc'teryx without your RA number. This information allows us, when necessary, to preemptively correspond with Customs officials about your return.
How long does Arcteryx take to process refunds?
*For United Kingdom returns - Currently, refunds may take up to 3 weeks to be processed once received. Items must be in as new condition and returned in their original packaging. Items purchased anywhere except arcteryx.com must be returned to the original place of purchase.
What is Arc'teryx's warranty policy?
Arc'teryx is proud of the quality and performance of all our products. Items covered under our Limited Warranty will be replaced or repaired at the discretion of Arc'teryx for the practical product lifespan. Product damaged through wear and tear, misuse, or neglect may be repaired at a reasonable price.
What is Arc'teryx's return policy for the Voltair and the shoe?
Shoes must be in their original packaging. The Voltair must not have been deployed. Refunds are issued in the form of the original payment. Arc'teryx will provide a full refund for the value of the purchased item in the same form as the original payment.
Can you return arcteryx used?
Arc'teryx Used Gear purchases may be returned for up to 30 days after the original purchase date. Items must be in the same condition they arrived in and returned in their original packaging. Once your return has been received, a refund may take 5 to 7 business days to process.
How do I return something to arcteryx?
Items purchased on arcteryx.com can be brought to your nearest Arc'teryx Brand Store where the team can typically process the return in store. It may take a few business days for the refund to appear on your credit card. Items purchased anywhere except arcteryx.com must be returned to the original place of purchase.
Does arcteryx do free returns?
If you purchased your item via our online store, please contact our customer service team. After we have investigated the fault, we will cover all costs of the return and process an exchange for you. If we cannot provide you with a replacement, we will process a full refund.
How do I contact arcteryx?
Please contact Customer Service at +1 866 458 2473 (toll free), if you have any issues accessing information on this website.Clothing.Clothing.
How do I return something to backcountry?
Returning An Item Is Easy!Repackage your gear.Contact a Gearhead and get an RMA number (Return Merchandise Authorization)—or generate one yourself in Order History.Tape your RMA (or prepaid label—see instructions below) to your box and drop it off at your UPS store. Start A Return.
How do I get 40% off arcteryx?
1) Visit https://arcteryx.com/, browse the site and add some gear to your cart. 2) When you get to the checkout screen on Arcteryx.com, you will see a discount code box appear on the lower right side of the screen. 4) Your 40% discount will be reflected in your total.
How do I get arcteryx discount?
When you sign up for the Arc'teryx email newsletter, you'll get exclusive coupons and discount codes. You'll also be automatically entered for their monthly giveaway. Arc'teryx offers free express shipping on every purchase, no matter how much you spend.
Can you return anything to REI?
If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
Where is the arcteryx model number?
Inside the body of the jacket, left hand side.
How do I claim my arcteryx warranty?
To begin a warranty claim, visit: https://arcteryx.com/help/product-service/service-request and fill out the online Product Service Request form, including a picture of your original receipt from an authorized Arc'teryx dealer as well as your product, together with the acknowledgement that you have read and agreed to ...
Is arcteryx better than Patagonia?
When it comes to shell jackets, there's no contest. Arc'teryx's line-up outperforms that of Patagonia by far. For other jacket types, from a performance-focused aspect, Arc'teryx would still mostly be a better option that Patagonia.
How do I fix my arcteryx jacket?
0:372:21FIXED: Tenacious Tape Repair - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you're using tenacious tape that came in a roll or need to cut a larger patch down to size you'llMoreIf you're using tenacious tape that came in a roll or need to cut a larger patch down to size you'll want to cut the patch to fully cover the damaged area with a little room to spare.
Do you have to return items in the original packaging?
Items must be in as new condition and returned in their original packaging.
Can you return a Voltair mask?
For safety and health reasons, climbing harnesses, underwear and the Reusable Face Mask cannot be returned. Shoes must be in their original packaging. The Voltair must not have been deployed.
Why are some products not repairable?
We try to find repair options whenever possible, however, some products may not be repairable due to age, condition, or nature of the damage. With that being said, every case is different, and we will be happy to review your product to see how we can help.
What is the practical life of a product?
The Practical Product Lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and moving parts will also wear.
What This Warranty Does Not Cover?
THIS LIMITED WARRANTY DOES NOT COVER AND ARC’TERYX IS NOT RESPONSIBLE FOR:
What is the practical life of a product?
The Practical Product Lifespan does not mean for your lifetime or mean a time period that is indefinite. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and moving parts will also wear.
How long does it take for a refund to be processed?
Refunds may take between 8-10 business days to process once an item has been delivered to our warehouse. Items must be in as new condition and returned in their original packaging. Items purchased anywhere except arcteryx.com.au must be returned to the original place of purchase.
Can you return climbing harnesses?
For safety and health reasons, climbing harnesses and underwear cannot be returned. Shoes must be in their original packaging.
Returns Policy
Items purchased at arcteryx.com and in Arc’teryx brand stores may be returned for up to 30 days after the delivery date. ttest
Can't Find what you are looking for?
If you are unable to find the information you are looking for in the customer support centre please contact one of our Customer Service Representatives and we will help answer your questions.
