In order to return your product under the return policy, please check that:
- You have purchased the product directly from Arlo.com
- You contact Arlo and begin the return process within 30 days from the original shipment date;
- The product is returned in the original Arlo packaging, with all materials included, and in new or as-new condition; and
- You strictly follow the Arlo return instructions as set out below.
Full Answer
What if I need to return my Arlo product?
If a product return is warranted, then the Support Expert will provide you with an RMA number and shipping information. If an RMA is issued, securely package your product with your name, address, phone number, and the RMA number, and ship it to the Arlo warehouse.
How do I request an RMA for my Arlo product?
To request an RMA: Gather the following information: Your contact information. Your product’s serial number. Proof of your purchase. Call Arlo Technical Support to request an RMA. To request an RMA in all other countries, visit the Arlo support page to view your local Support team’s contact information.
What is Arlo’s order cancellation policy?
We reserve the right to cancel orders that appear to be for resale purposes. Arlo reserves the right, in its sole discretion, to limit order quantity and to refuse or cancel orders above the limit. • You are requesting shipment to a location that is not within the Arlo Shipping Region.
How much does it cost to ship Arlo?
Ground shipping is free of charge for qualifying orders over $35 and if your order is shipped within the Arlo shipping region (except Alaska or Hawaii). Our shipping partner may send you an email offering more detailed delivery services, like the possibility to opt for a particular delivery slot.
What does an expert do for a product return?
If a product return is warranted, then the Support Expert will provide you with an RMA number and shipping information.
Is Arlo responsible for lost packages?
Arlo is not responsible for packages lost in transit to Arlo. The replacement product is shipped by ground with the shipping charges prepaid. Expedited shipping is available at an extra cost. To request an RMA: Gather the following information: Your contact information. Your product’s serial number.
Can Arlo replace a product without an RMA?
Arlo will not replace a product without an RMA. For information about our warranty policy, visit https://www.arlo.com/en-us/about/warranty/default.aspx. What to Include. Do not include accessories when shipping an RMA product unless instructed by Technical Support. Arlo might not replace certain accessories, such as power adaptors and wall mounts.
How long does it take to terminate an Arlo account?
The Arlo Services will be terminated within approximately 5 business days after your request. Any unused Arlo Services fees, including subscription fees, may not be refundable under this method of termination. Upon termination of your account, certain information may not immediately be deleted from Arlo's or its agents’ systems, including without limitation log entries, diagnostics, analytics coming from devices tied to the user, transaction details of the account, or information subject to search warrant, subpoenas, or other legal process.
What is Arlo service?
The Arlo Services give you the ability to access media content controlled by third parties ("Third-Party Content") over which we exercise no editorial or programming control. You understand the following:
What is the entire agreement between Arlo and the Company?
Entire Agreement. These Terms, any additional terms we provide for any particular Arlo Services, and the applicable End User License Agreement, constitute the entire agreement between you and the Company and govern your use of the Arlo Services superseding any prior agreements between you and Arlo with respect to the Arlo Services. You may also be subject to additional terms and conditions that may apply when you use or purchase certain other Arlo Services, affiliate services, third-party content, or third-party software. Those additional terms will control in the event of a conflict with these Terms only to the extent of the conflict.
How old do you have to be to sign up for Arlo?
Age: You must be at least 18 years of age to sign up for Arlo, and by signing up for Arlo you confirm that you are at least 18 years old. If you are under 18, do not attempt to register for the Arlo or send any information about yourself to us unless we have received consent from your parent or legal guardian.
What are the features of Arlo?
3. Member account, password and security. You will create a password and account designation during the Arlo Service's registration process.
What information is required to register for Arlo?
Registration of your Arlo System is required. To register, you must provide and maintain accurate information, which may include: (i) your name (ii) your system identification number and (iii) an e-mail address.
Does Arlo require internet?
The Arlo Services require the use of a broadband internet connection. You are responsible for any service charges for your internet connection or data plan incurred as a result of using or accessing the Arlo Services and acknowledge and agree that you will be solely responsible for all disputes with any internet service or cell phone provider relating to same. In particular, streaming and viewing recorded videos and the use of the apps may incur extra and substantial charges on devices that use a data plan. We are not responsible for and do not make any assurances about the availability, functionality, or cost of any broadband internet connection or other data plan.
