- You can Email us at sales@ashfordhobby.com or call us by telephone toll-free at 800-380-6517 Monday thru Friday, 10 a.m. ...
- Please note that the refund is computed off the final price of any item less coupon discounts or customer loyalty points. ...
- We will issue you a RMA (Return Merchandise Authorization) number. ...
Full Answer
What is Ashford's return policy for certified pre-owned items?
All Certified Pre-Owned items may be returned within 14 days of their delivery date. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.” .” Please note: Beauty Products & Fragrances are considered final sale items and cannot be returned.
How long do I have to return my watch to Ashford?
Your item must be returned to Ashford within 7-10 days of the date that your RA# is assigned. If the package is shipped domestically, please fully inspect the watch before sending the package abroad.
Are all items sold at Ashford products brand new?
All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.” .” Please note: Beauty Products & Fragrances are considered final sale items and cannot be returned.
What is Ashworth College’s refund policy?
We offer a no-questions-asked refund policy. Should you cancel after the first 5 days, you may receive a refund or you may owe additional tuition. Any refund or monies owed is outlined in the Tuition Protection Agreement found on the back of your Enrollment Agreement and is determined by: What is the Ashworth College Cancellation Policy?
Are watches on Ashford authentic?
While it is considered a secondhand and grey market company, the site guarantees that all products are genuine, but allows them to be offered at more affordable prices, thus allowing for everyone to feel the luxury that they so rightly deserve.
How to cancel order on Ashford?
Canceling/Modifying an Order If you need to cancel or modify your order for any reason, please contact us immediately at 1 (212) 813-1111, email customerservice@ashford.com or contact us via live chat onsite.
How long does Ashford shipping take?
The Ashford Hobby Shipping pledge:Estimated Shipping Times (from order received to order shipped)ServiceEstimated Shipping Time (Business Days)USPS Priority Mail1 to 2 Days$2.49 Flat Rate Shipping1 to 2 DaysFree Saver Shipping1 to 2 Days6 more rows
Are Ashford watches new?
All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.” Our warranty covers the most important part of a watch: the movement.
Does Ashford com ship to UK?
“Due to current conditions in the United Kingdom due to Covid-19, please expect delivery delays for all UK orders.” The situation is fluid and service is subject to change. Ashford.com is not liable for any changes made by UPS.
Who owns Ashford?
In September 2001, Ashford was acquired by ecommerce service provider GSI Commerce (formerly Global Sports). Years later in 2003, it was sold to Odimo Inc. who then sold it to the current owner Luxi Group in 2007.
IMPORTANT TIPS
To ensure a smooth return process, please inspect your watch or jewelry item as soon as it arrives. Before removing any tags/factory tape and before wearing it, ask yourself the following questions:
TERMS & CONDITIONS
All returns must have a pre-assigned Return Authorization Number (RA#) from Ashford. This number must be clearly displayed on the outside of the box. An item returned without a pre-assigned RA# clearly written on the outside of the box will be refused.
WATCHES
We offer a two-year extensive warranty on any timepiece bought at Ashford that is not covered by the manufacturer, and a one-year extensive warranty on any Certified Pre-Owned timepiece bought at Ashford. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.”
BRANDS COVERED BY THE MANUFACTURER
Blancpain Breguet Bruno Magli CCCP Certina Christian Van Sant Egard GV2 by Gevril Gevril Girard-Perregaux Glam Rock Glashutte Glycine Hamilton Invicta Invicta Beauty Jacques Lemans Jacy Jaquet Droz Jivago Mido Nautica Oceanaut Rado Seapro TechnoMarine Thomas Earnshaw Tissot U-Boat
SUNGLASSES, BOOTS, LEATHER GOODS, FRAGRANCE, BEAUTY PRODUCTS & WRITING INSTRUMENTS
Sunglasses, Boots, Leather goods, Fragrance, Beauty Products & Writing Instruments and most non-watch items qualify for our 30-day return policy. Items that have been sized, engraved, or modified in any way cannot be returned.
GUARANTEE OF AUTHENTICITY
For the better part of 3 decades Ashford has sold millions of watches to millions of satisfied customers. All items sold by Ashford are 100% genuine and authentic with their original serial numbers intact.
What is the Ashworth College Cancellation Policy?
If, at any point during your studies, you decide our program is not for you, you may withdraw from school by contacting Student Services at 1-800-224-7234. You may also withdraw in writing. See below to determine if you will be eligible for a refund upon cancellation.
Refund calculation examples
The refund calculations below are for example only. Your refund amount will vary based on program, number of lessons completed, amount of tuition already paid, payment plan selected at enrollment, and length of enrollment.
International Orders
- Items sent to any address outside the United States are considered finalsale and cannot be returned.
2 Simple Steps
- Step 1
Request your Return Authorization Number (RA#) by contacting us at 1 (212) 813-1111 or email customerservice@ashford.com. Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# prior to return. - Step 2
Ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork and free gifts. The insurance amount should be equal to the price paid for th…
Important Tips
- If the package is shipped domestically, please fully inspect the watch before sending the package abroad. To ensure a smooth return process, please inspect the item as soon as it arrives. Make sure the item is in good condition and working properly before wearing it or removing any tags or factory tape. - If the item is not in good condition or not working properly then it must be repack…
Canceling/Modifying An Order
- If you need to cancel or modify your order for any reason, please contact us immediately at 1 (212) 813-1111, email customerservice@ashford.comor contact us via live chat onsite. Please include your customer order #, name and e-mail address used for the order and what the reason for cancel or the modification is. If an order has already been shipped, we may not be able to mo…