Full Answer
Does Paula's Choice accept returns?
At Paula's Choice, we stand behind every product we sell. If you are not absolutely satisfied with your purchase for any reason, we will happily provide a refund for products returned within 60 days and store credit up to 180 days after your purchase date for orders placed with Paula's Choice LLC directly.
What happened to Paulas choice?
Unilever is acquiring Paula's Choice. The brand will be placed it in its prestige division that includes Murad, Tatcha, Kate Somerville and Dermalogica. Terms of the deal weren't disclosed, but industry sources estimated in Women's Wear Daily that the price tag is $2 billion.
Can I cancel Paulas Choice order?
You or a Client Services team member can modify orders within a brief 10-minute window after submission. To do this, visit “My Account” > “Orders” > “Order Details” when logged into your shopping account. If the option to Cancel or Edit isn't visible, changes cannot be made even if the order hasn't shipped.
Is Paulas choice skincare legit?
The BBB gives the company a D- grade, and customer reviews have an average rating of 1.86 out of 5 stars. Reviews on Paula's Choice's website are mostly positive, with customers stating that they appreciate the company using clean and cruelty-free products.
Did Sephora stop selling Paula's Choice?
Shop 27 of the brand's best products, including its all-star exfoliants. All products featured on Allure are independently selected by our editors. However, when you buy something through our retail links, we may earn an affiliate commission.
Is Paulas choice worth?
Paula's Choice is a great beauty brand with a large variety of products suitable for most skin types. They aim to make great products that are transparent, effective, clean, and potent. I would say they deliver on their claim.
How do I contact Paula's Choice?
CONTACT US If you have any questions or concerns about this Policy or the practices described, or need to access this Policy in a different format, you can email us at custserv@PaulasChoice.com or call our toll-free number 1-800-831-4088.
What is auto replenish?
Auto replenishment is a system leveraging connected packaging to sense when the inventory level of your favorite household staples drops below a certain point, informs you and offers a simple, one-click option to order a refill of the product.
How do you use Paula's Choice products?
How to apply skin care productsStart by cleansing skin. ... After cleansing, apply your toner. ... Next, apply your leave-on AHA or BHA exfoliant. ... After your exfoliant, apply the rest of your skin care products in order of their texture, going from the thinnest, most fluid consistencies up to the thicker lotions and cream.More items...
Is Paula's Choice high end?
Paula's Choice is dermatologist approved, being recommended for many years by skin experts and beauty editors alike. The effective, science-backed ingredients used in Paula's Choice products have helped create a reputable, positive view of the brand.
Is Paula's choice better than the ordinary?
In summary, both brands try to reduce the number of ingredients used in each product. Both brands are also notably cruelty-free. For those looking for a certified vegan option, The Ordinary is PETA certified. The Ordinary is the more affordable option relative to Paula's Choice in terms of price.
Does Paula's Choice BHA cause purging?
Research has shown that a beta hydroxy acid (BHA, also known as salicylic acid) exfoliant can help create a clearer complexion, unclog pores, and renew skin's texture, but some first-time users report experiencing a "purging phase" initially, where they actually have more breakouts.
Who is behind Paula's Choice?
Paula self-publishes her first best-selling book, Blue Eyeshadow Should Be Illegal & appears on The Oprah Winfrey Show where she's given the enduring nickname, The Cosmetics Cop. Paula's Choice launches as one of the world's first online beauty brands. Paula's Choice launches in Australia.
What did Paula's Choice sell for?
around $2 billionUnilever has signed a deal to acquire skin care brand Paula's Choice for around $2 billion, according to industry sources.
Who is Paula's Choice owned by?
UnileverUnilever is acquiring digital-led, science-backed skincare brand Paula's Choice from TA Associates, with plans to take the DTC e-commerce retailer to a wider global audience. Founded by Paula Begoun in 1995, the brand is known for “innovation, jargon-free science, high performing ingredients and cruelty-free products.”
Who owns Paula's Choice company?
UnileverPaula's Choice / Parent organizationUnilever plc is a British multinational consumer goods company with headquarters in London. Unilever products include food, condiments, ice cream, cleaning agents, beauty products, and personal care. Unilever is the largest producer of soap in the world and its products are available in around 190 countries. Wikipedia
Where to mail Paula's Choice return?
Step 1. Fill out the Return/Exchange Form located on the back of your invoice. If you don’t have your invoice, you can print the Return/Exchange Form here. Step 2. Package the items in any box and enclose the completed Return/Exchange Form. Step 3. Mail your items to*: Paula’s Choice Returns. 7 Eucalyptus Pl.
How long does it take to get a refund from Amazon?
0 - 60 days from purchase date, your return will be processed as a refund, back to the original form of payment. 60 - 180 days from purchase date, returns will be issued as store credit only. Store credit does not have cash value and cannot be refunded.
What is your product guarantee?
If you are not satisfied with any Paula's Choice product, for any reason, you can return it to us within 60 days of date of purchase and we will happily refund the purchase price (not including shipping).
How do I return an order?
Before returning a product, please contact our customer care team to request a return.
How do I cancel an order?
Your right to dissolve an agreement for the sale of products, entered into through this Site, in accordance with the provisions of Directive 2011/83/EU on Consumer rights and any implementation thereof in national legislation, can only be exercised under the following conditions:
How can I file a complaint?
If you have a complaint about a product or service, please contact our customer care team via the contact page on the website. You will receive an answer as quickly as possible. Usually, this will be within a day, but ultimately within 14 days after the day that your complaint was received.
14-day Happiness Guarantee
We stand behind every expertly-formulated product we put into your hands. If you are not absolutely satisfied with your order (damaged during shipment or wrong item), we will favourably provide full refund of store credit for merchandise returned within 14 days from date of purchase!
How to Return
Drop an email to support@paulaschoice.my with your order reference and reason of your return with pictures if applicable. Our friendly team will get in touch with you within 2 working days!
Notes
We’ll be responsible for the shipping costs associated with the return of damaged or wrongly shipped items. For other return reasons, you are responsible for shipping costs and the safe return of merchandise.
How long does it take to return Paula's Choice?
If you are not satisfied with any Paula's Choice product, for any reason, you can return it to us within 60 days of date of purchase and we will happily refund the purchase price (not including shipping). Samples (i.e. sachets) are only eligible for return when unopened.
What happens if you return a product without informing us?
If you return a product without informing us, it may result in us being unable to process your return. Please mention your order number, the item you want to return and the reason. Please pack the item (s) securely and include the invoice or packaging slip.
Can I reroute my order online?
Reroute options are only available online and are not available by calling the shipping company directly. For any order with an incorrect address, we recommend checking your tracking information daily using the link provided in your shipping confirmation email.
Can I still receive my USPS package if I have an address forward?
If the address has a mail forwarding request in place, you will likely still receive your order, although it might take slightly longer than our current shipping estimates. If you do not have an address forward in place or if the address is invalid, your information can be edited through USPS Package Intercept.
