asos holiday return policy

Can I return ASOS after 45 days?

If you return within 29 and 45 days of the item being delivered to you or available for collection, a gift voucher will be issued. The voucher will be locked to your account, ready to use on your next purchase. You'll be able to view this in the 'Gift Cards & Vouchers' tab in your account.

How many days is ASOS return policy?

You can return any item to us within 45 days of receiving your original order, including sale items.

What is ASOS return policy?

If you return an item within 28 days of receiving it, we'll give you a full refund. If you decide to return something within 29 to 45 days of it being received, an ASOS gift voucher will be issued to you instead, and any Klarna instalments will still apply.

Can ASOS ban you for too many returns?

Users returning too many items to the online fashion giant could be blacklisted according to new rules. Online shopping site ASOS has updated the terms and conditions of its returns policy in a bid to cut down on customers that are returning too many items.

Can I return something after 30 days?

Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.

When did ASOS returns policy change?

Best high street fashion buys in April In addition to cracking down on serial returners, Asos' new returns policy will also allow shoppers to return unwanted purchases after the usual 28 days. Within the first 28 days of an Asos purchase, consumers can return the product for a full refund.

Is ASOS return easy?

The short answer is yes, ASOS returns are super quick and easy.

Does ASOS pay for return shipping?

The majority of ASOS returns are free, but some locations will require you to pay for postage.

Do ASOS have free returns?

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules about fair use.

How strict are ASOS with returns?

Within the first 28 days of an Asos purchase, consumers can return the product for a full refund. If consumers wish to return a purchase after 29 to 45 days, they can still do so, but will receive an Asos gift voucher for the amount they spent as opposed to a full refund.

Do ASOS resell returned clothes?

In fact, we resell over 97% of our returns. If they come back in mint condition, they'll go back to our shelves for another customer to order.

How do I unban my ASOS account?

What can I do if my account has been deactivated? If your account has been deactivated and you don't think it should have been, you can email or chat to Asos' customer care team, or contact them via Facebook or Twitter.

Can I return PLT after 28 days?

Items must be returned within 28 days of receipt. Items must be unworn and unwashed.

Can I return an ASOS item without tags?

If you're returning items within the returns timeframe the tags NEED to be included in the return (attached or unattached). If you're returning AFTER the returns timeframe, due to a faulty issue with the item, then it's OKAY if the tags are missing.

Do I have to pay for return shipping on ASOS?

The majority of ASOS returns are free, but some locations will require you to pay for postage.

Can I return an ASOS item without the bag?

ASOS on Twitter: "@daisyjaneridley No, you can return your items in any suitable packaging. Keep your return postage receipt as proof of the return" / Twitter.

Returning an unwanted item?

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use.

Original condition

Hygiene and our customers’ safety is super important, so certain items can’t be returned for refunds including:

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake (it happens!).

Fair use

If we notice an unusual pattern of returns activity that doesn't sit right: e.g.

Can I exchange my item?

We don't offer exchanges on orders. If you would like a different size or colour, please return your unwanted item and place a new order.

Returning a faulty or incorrect item?

Click here for more info on faulty products, or click here for more info on incorrect items.

Returns have gone online!

Haven’t you heard? ASOS have taken returns online! You’ll no longer receive a paper returns slip or returns label with your order – instead, you can now create your return through your ASOS account. To find out how to create a return, click here.

When will a gift voucher be issued?

You can return any item within 45 days of receiving it (as long as it’s in its original condition).

What if my item becomes faulty?

If an item becomes faulty within 29 to 45 days of it being received, a refund will still be issued.

What if I ordered with Klarna?

If you decide you want to return something within the 29-to-45-day returns timeframe, the rest of your installments will still need to be paid. To find out more about returns with ‘Pay in 4 Payments with Klarna’, click here.

ASOS Christmas Returns

Returns policy has been extended for Christmas 2020, All orders placed from 1 November 2020 – 24 December 2020 can be returned all the way up till 31 January 2021.

Change of Mind Returns

If the item is still in original conditions, ASOS will accept returns obligation free. All Items received within 28 Days of initial delivery date will be entitled to money back straight to their original payment method.

How long do you have to return an ASOS item?

As long as you're not wearing your ASOS items and returning them, you will be fine. Now that shoppers have an extra 17 days to return their items, shopping at ASOS will be even more stress-free.

How long does it take to return a dress from ASOS?

That is why ASOS increased its return window from 28 days to 45 days. But if you wait until 45 days, you won't get a money refund, exactly.

How long does it take for an ASOS gift card to be refunded?

Your charges will be reversed on your credit card or sent back to your bank account, like always. After 28 days and up to 45 days, you will get refunded in the form of an ASOS gift e-card for the amount you spent. After 45 days, you can no longer return the item. And like always, you will get your refund within 14 days of ASOS receiving ...

How many days does ASOS give you?

This new ASOS policy gives you 17 extra days to weigh the scales and decide if it's worth the purchase. ASOS also wants to make sure that its free returns stay sustainable for the environment. Because of this, if ASOS notices unusual patterns, the brand can investigate and possibly take action.

Does ASOS have a return policy?

ASOS changed its return policy by almost doubling how long you have to return an item — but there's a small catch. ASOS knows that free returns is one of the brand's many draws, and a large reason why shoppers keep coming back for new items.

Returning An Unwanted item?

• We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, including rules about fair use. None of these rules affect your statutory rights. If you return an item within 28 days of it being delivered to you, or ...

See more on asos.com

Original Condition

Responsibility

Returns Have Gone Online!