Full Answer
How do I get my Asteria hair back?
How do i make a return? Easy: e-mail us at service@asteriahair.com and let us know your order number. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
How long does Asteria Hair last?
How long do Asteriahair Hair extensions typically last? The lifespan of Asteria is anywhere from 3 - 6 months, depending on their usage and how they are cared for and maintained.
Where is Asteria hair located?
Asteria Hair is a professional, reliable human hair vendor, integrating collection, manufacturing and sell in-house, our factory has been running for 16years still 2021, located in Xuchang, China, a city name"Wig Capital", has over 100 years history of dealing with human hair business.
Is Unice hair good?
Top Quality hair. I have bought many of wigs from Unice, and I love each one of them. The hair is so soft, and they last a very long time if you take very good care them.
1. Can i exchange my order?
Yes. We are happy to accept your set back for an exchange within 15 days, as long as it has not been used, worn, or tampered with.
2. What is the exchange period?
We will provide an exchange on unopened hair extensions within (15) days of the date that you receive your hair extensions.
3. Do i have to pay for the shipping of my exchange?
The buyer bears shipping back cost, except when wrong items are sent or there’s obvious quality problem when delivered.
4. How can i exchange my extensions for the right color?
Easy: e-mail us at service@asteriahair.com and let us know your order number, as well as which shade you'd like to exchange for. We will then provide you with instructions and a return address to ship your set back for an exchange. All items will be inspected to see if you can get an exchange.
5. May i exchange my Asteriahair without contact you or getting an RMA?
No. You must contact us prior to sending your exchange, as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.
6. When will i receive my exchange?
We will send you the exchange after we have received, inspected and confirmed that the returned hair extensions were not used.
7. Why are Asteriahair non-exchangeable if used?
Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned or exchanged for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns or exchanges of opened items for the same reasons.
1.How long does shipping take?
International: 3-7 working days (may be longer for slow-to-ship countries)
2. How do I track my package?
You will be emailed a shipment confirmation email along with a tracking number to track the shipment of your package. In some circumstances, this tracking number is not a step by step tracking rather a delivery confirmation.
6. My payment won't go through?
Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at server@asteriahair.com
7. How do I know which colour to choose?
If you are unsure on which colour will match you, feel free to send us an email to server@asteriahair.com of your hair taken outside in natural light and we would love to colour match you.
8. My colour is on back order, can I still purchase it?
Yes, you certainly can! Placing an order will reserve a set for you so once we are back in stock, we will send you your Asteria Hair Products right away!
9. How long does my hair have to be to wear Asteriahair Products?
We recommend 6 inches minimum, but if you think you can make it work then you are more then welcome to try it out
10. Can my Asteriahair Products be dyed?
Our extensions are 100% human hair that have gone through its own dyeing process, and although they were constructed to accept color, we do suggest getting a professional opinion by an experienced colorist. Dyeing may lead to shortening the lifespan of your Asteriahair Products and possibly cause damage if not done correctly.
What Is The Return period?
- We will provide a refund period on unused hair extensions within 15 days of the date that you receive your hair extensions.
Why Are Asteriahair Extensions Non-Returnable If used?
- Human hair extensions are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow used items to be returned for the safety of all our customers. We are not alone - other hair extensions suppliers do not allow returns of used items for the same reasons.
Do I Have to Pay For The Shipping of My Return?
- The buyer bears shipping back cost, except when wrong items are sent or there’s obvious quality problem when delivered.
When Will I Receive My Refund?
- A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your fina…