Uggs.com.au does not accept returns after 30 days (45 days for orders outside of Australia) from the date of purchase. Please note that we are unable to facilitate direct exchanges. If you wish to exchange an item for another size, colour or style, you will need to place a new order and return the original product for a refund.
Do UGG boots come with a lifetime guarantee?
All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG can offer an exchange or credit but does not perform repairs.
Do UGG boots have a lifetime warranty?
The more you wear Ugg boots, the more matted the inside fur will become. Just so, is there a lifetime warranty on UGG boots? UGG footwear is warranted for one year against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Can you send old Uggs back get new ones?
What can you put on UGG boots to protect them?
- The Protectant is recommended for fine leather, suede, nubuck, and fabric
- The Cleaner is recommended for smooth leather, suede, nubuck, and fabric
- The Refresher is recommended for leather, suede, nubuck, fabric, canvas, and synthetics
- Non-toxic
Are UGG boots still fashionable?
Ugg Boots Are Still in Fashion! It doesn’t matter how much they are loved, how unique they are, or how long they last, the biggest thing that keeps any piece of clothing on-trend is whether or not celebrities are wearing them. So we took a look online and, yes, Uggs are on famous feet again (or did they ever leave!). Jennifer Lopez – Want to look good in an ankle-length skirt and a parka, put on some Uggs.
Can you send old UGGs back for new ones?
5 answers. They come with a one year warranty whether purchased from the ugg site or a third party retailer. I just called today because I got a tear in mine and was able to do an exchange over the phone.
What is 30 day return policy?
For example, the 30 days could mean that you have to exchange the purchase within 30 days of purchasing the items. It could also mean that you have 30 days to use a promotion or discount within the store.
How long are UGGs guaranteed for?
one yearWe stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser.
Can you exchange UGGs without receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
Can I return an item past 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How long after purchase can I return goods?
between 28-30 daysIf a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
How do I get a new pair of UGGs?
Please visit UGG.com to purchase authentic UGG repair kits, replacement insoles, and additional items to help extend the life of your Classic boots.
Are UGGs under warranty?
We stand behind our UGG footwear. UGG warrants that its footwear products will be free from material or workmanship defects for one year from the date of purchase by the original consumer purchaser.
Does UGG do refunds?
At UGG we seek the complete satisfaction of our customers. In the event that you find your purchase unsuitable, we are pleased to offer you a refund under the following conditions; Purchase must be returned within 90 days of purchase for a refund. The original sales receipt must be presented.
What can you do with old Ugg boots?
0:171:34Transform your old UGG boots into mini UGGs with this viral TikTok hackYouTubeStart of suggested clipEnd of suggested clipSo like i said before you're kind of left with like a ribbon. And then you just fold it in half overMoreSo like i said before you're kind of left with like a ribbon. And then you just fold it in half over the edge of the uggs. And then i used a needle and thread. And just kind of stitched.
Can you return old Uggs to Nordstrom?
What About Returning Worn Shoes? Yes you can return worn shoes at Nordstrom. Worn items can be returned at Nordstrom, just as long as you're not abusing the return policy, Nordstrom does allow worn items to be returned.
Can you return Uggs to Macys?
Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable. Any new or gently used Cosmetic or Fragrance product purchased at Macy's that does not meet your needs will be accepted for return.
Does 30 day return policy include shipping time?
The 30-Day Rule for Shipping Goods The 30 Day Rule requires that when a business advertises shipping its goods within a certain time frame, the business must have a reasonable basis for stating so. If you don't make a statement regarding shipping time, you must ship within 30 days--thus, the 30-Day Rule.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
What is the maximum time period in which you can return a product you had bought on an e commerce app *?
The Act provides that: The right to return any semi-durable or durable products purchased free of charge within 15 days of purchase if they are returned in their original condition, with no changes in shape or size, and in their original packaging.
What is return and refund policy?
A return and refund policy is an agreement between customers and your business regarding returns and refunds. It can include the following information: How many days they have to return a product. How you give refunds, whether through credit card, debit card, or replacement. Who pays the shipping charges for returns.
Retail Returns
We gladly accept returns from customers who purchased their UGG® product from a retailer other than www.uggaustralia.com, or the UGG® call center. We will process your return for an exchange or a site credit. We do not offer a refund for products not purchased directly from us.
Ecommerce Returns
We gladly accept returns and exchanges within 30 days of the original invoice date from customers who purchased their UGG® product from the call center, website or Authorized UGG retailer.
Warranty Returns
The UGG® warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis.
How long does it take to return an Ugg item?
You can return your UGG item within 30 days of the date appearing in the original invoice. Ecommerce returns are eligible for both refunds and exchanges. To qualify for an ecommerce return, the original purchase must be from one of the three sources stated below:
How long is the Ugg warranty?
If the UGG item you received is faulty or a defect creeps in after a period of use—you can ask for a warranty return. By default, UGG products have a 365-day warranty only for damage due to defective materials or unsatisfactory workmanship. Warranty returns of products that are older than a year are inspected on a case-to-case basis.
How Long Before I Get My Refund or Exchange?
Once UGG receives the item in undamaged condition, they ask the customer to wait for 5–7 business days to get their refund or exchange. Shipping is free for exchange items, but duties, taxes, and brokerage may be applicable for certain products.
Can you return Uggs?
Not every pair of UGGs is destined to make you feel warm and fuzzy inside. If your latest UGG buy was plain disastrous, chances are you are looking into ways to return the item. To do so, you will need in-depth knowledge of the UGG return policy. An additional distressing factor is the UGG website’s glitchy error screen that can wreck the return process.
Does Ugg have a shipping label?
UGG products come with a prepaid shipping label to be used for potential returns. You are free to use a different shipment method as long as it is trackable.
Does Ugg offer refunds?
The UGG return policy doesn’t specify any time window for retail returns. The policy strictly mentions that no retail return will be eligible for refunds. Instead, UGG will offer you an exchange or a website credit after processing your return.
Does Ugg allow returns?
UGG’s standard return policy allows returns only if you satisfy the following conditions:
My product was purchased over a year ago. Can I return it?
Our warranty policy covers manufacturer defects for up to one year from the date of purchase. Unfortunately if your product is beyond this time, it will not be covered and will be returned to you if sent in for evaluation. For more information, please read our Return Policy.
What is considered a manufacturer defect?
A manufacturer defect applies to defective materials and workmanship. Items not covered under our warranty include: Products over 1 year old from date of purchase, general wear and tear, or discoloration from water damage (sheepskin is not intended to get wet).
What happens if my warranty return is not accepted?
If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.
I did not purchase my item from your site. Can I still make a return through you?
We gladly accept returns purchased from any authorized retailer. Unfortunately we cannot issue refunds for product not purchased from our site or telephone customer service.
What if my requested exchange item is not in stock?
It is possible for the product you request as an exchange to not be in stock at time of processing. Because of this, we encourage you to provide up to 3 optional replacement items when completing the return form.
Do I need to include a copy of the original purchase receipt to complete my return?
At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How can I start my return or warranty evaluation?
If you purchased your product from our website or customer service center, we request that you include a copy of your original invoice with the return/exchange portion filled out. If you do not complete this portion of the form, your return will be processed as a refund.
How to return
Download the proper PDF returns form. Choose from the list of links above.
Canadian Return Policy
Your satisfaction is our priority and we hope that your order has met your expectations.
Exchanges
Please note we are unable to facilitate direct exchanges. In the event you would like to change your purchase then the product must be returned in line with the procedure outlined above. You should then place a new order for the required product which will involve you providing your payment details again.
Damaged or Faulty Goods
If your order is received damaged or faulty, please contact Customer Service as soon as reasonably possible. The contact details of our Customer Service can be found on our website.
PAYPAL RETURNS
All orders purchased using PAYPAL must be returned through our online store, for refund only. Orders made with PAYPAL may not be exchanged in-store and must be returned online for a refund.
AFTERPAY RETURNS
All orders purchased using AFTERPAY must be returned through our online store, for refund only. Orders made with AFTERPAY may not be exchanged in-store and must be returned online for a refund.
ONLINE PURCHASES - EXCHANGES
UGG is unable to offer exchanges via our online store or in any of our retail stores. We recommend returning your item for a refund and placing a new order for the correct size and/or colour.
UGG WARRANTY POLICY - FAULTY PRODUCTS
The UGG warranty applies to footwear less than one-year-old from date of purchase and applies to defective materials and workmanship. In the event that you find your purchase is carrying a manufacturing fault, we are pleased to offer you an exchange or refund under the following conditions;
INTERNATIONAL RETURNS & EXCHANGES
We will honour exchanges from any authorised UGG retailers through exchange only, based on the current published exchange rate. To be eligible for return, your product must meet the following criteria;